TRSS
Overview
Employer Industry: Legal and Professional Services
Why consider this job opportunity:
Salary up to $273,000, inclusive of base pay and target sales incentives
Flexible hybrid work model with the option to work remotely for up to 8 weeks per year
Comprehensive benefits package including flexible vacation, mental health days, and tuition reimbursement
Opportunities for career development and continuous learning through tailored programming
Supportive and inclusive company culture focused on work-life balance
Chance to make a significant impact in the community through paid volunteer days and social initiatives
What to Expect (Job Responsibilities)
Manage and develop a team of Customer Success Managers for high-value and emerging accounts
Set performance goals and monitor key performance indicators (KPIs) for retention and utilization
Oversee customer success planning and engagement strategies tailored to different segments
Collaborate cross-functionally with Sales, Product, Support, and Marketing teams
Identify and implement processes and tools to enhance operational efficiency
What is Required (Qualifications)
Bachelor’s degree in Business, Marketing, Communication, or related field (or equivalent experience)
5+ years of experience in Customer Success or Account Management within a SaaS environment
2+ years of people management experience leading Customer Success or similar teams
Proven track record of driving retention, adoption, and team performance
Proficiency in CRM and Customer Success platforms with strong analytical skills
How to Stand Out (Preferred Qualifications)
Inspirational leadership skills that motivate and empower teams
Strong advocacy for customer needs and the ability to align strategies for value delivery
Ability to balance strategic vision with day-to-day execution effectively
Experience in using data-driven insights to inform decision-making and improve performance
Proven collaborative skills to build partnerships across various departments
#LegalServices #CustomerSuccess #CareerGrowth #HybridWork #EmployeeBenefits
"We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately. We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer."
#J-18808-Ljbffr
Why consider this job opportunity:
Salary up to $273,000, inclusive of base pay and target sales incentives
Flexible hybrid work model with the option to work remotely for up to 8 weeks per year
Comprehensive benefits package including flexible vacation, mental health days, and tuition reimbursement
Opportunities for career development and continuous learning through tailored programming
Supportive and inclusive company culture focused on work-life balance
Chance to make a significant impact in the community through paid volunteer days and social initiatives
What to Expect (Job Responsibilities)
Manage and develop a team of Customer Success Managers for high-value and emerging accounts
Set performance goals and monitor key performance indicators (KPIs) for retention and utilization
Oversee customer success planning and engagement strategies tailored to different segments
Collaborate cross-functionally with Sales, Product, Support, and Marketing teams
Identify and implement processes and tools to enhance operational efficiency
What is Required (Qualifications)
Bachelor’s degree in Business, Marketing, Communication, or related field (or equivalent experience)
5+ years of experience in Customer Success or Account Management within a SaaS environment
2+ years of people management experience leading Customer Success or similar teams
Proven track record of driving retention, adoption, and team performance
Proficiency in CRM and Customer Success platforms with strong analytical skills
How to Stand Out (Preferred Qualifications)
Inspirational leadership skills that motivate and empower teams
Strong advocacy for customer needs and the ability to align strategies for value delivery
Ability to balance strategic vision with day-to-day execution effectively
Experience in using data-driven insights to inform decision-making and improve performance
Proven collaborative skills to build partnerships across various departments
#LegalServices #CustomerSuccess #CareerGrowth #HybridWork #EmployeeBenefits
"We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately. We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer."
#J-18808-Ljbffr