PAR Technology
Associate Technical Program Manager, PAR Retail
PAR Technology, Hartford, New York, United States
Associate Technical Program Manager, PAR Retail
Overview of PAR Technology Corporation: PAR provides comprehensive software and hardware solutions for restaurants, empowering brands to create lasting connections with guests. PAR’s Unified Customer Experience solutions combine point-of-sale, digital ordering, loyalty, back-office software, and industry-leading hardware and drive-thru offerings. To learn more, visit partech.com.
Position Description The Associate Technical Program Manager plays an integral part in guiding PAR Retail's customers to achieve their business objectives utilizing the Open Commerce platform. You will work collaboratively across Customer Success, Product, and Data & Insights teams to interpret data, present recommendations to increase adoption of new and existing functionality, and implement program designs. No two days will be the same, and your excitement for creatively approaching new challenges will help you succeed.
Position Location
Remotely based in the USA within one of the following cities:
Philadelphia, PA
New Hartford, NY
Austin, TX
Chicago, IL
Minneapolis, MN
You must be located within driving distance of a major airport as you may be needed to travel via air from time to time for onsite customer visits.
Reports To Director, Technical Program Management
What We’re Looking For
1-3 years professional experience
Bachelor’s degree or equivalent
Ability to work across a variety of internal teams to help deliver outcomes for our customers
Desire to grow into a larger role on the PAR Retail team
Interest in customer engagement and how digital programs help to build stronger customer relationships
Strong writing, communication, organization and facilitation skills
Detail-oriented self-starter, capable of prioritizing in a fast-paced environment and pursuing solutions
Ability to meet deadlines and consider both big picture strategy and minute, tactical details
Value quality and consistency, with an emphasis on continued personal and professional growth
Passionate about understanding your customers’ targeted business outcomes and making them successful
Attention to detail, risk identification, and proactive problem solving aligned to customer and PAR Retail needs
Willing to approach unfamiliar problems with openness and a desire to learn new skills and subject matter
High emotional intelligence and interpersonal skills
Additional Skills
Ability to explain technical concepts, risks and issues in a business-friendly manner that helps cross-functional teams understand and take action
Experience with customer relationship management
Basic knowledge of SQL is a plus, but not required
Unleash your potential: What you will be doing and owning
Understand PAR Retail's technology platform and products and work with Technical Program Manager to help customers leverage key functionality to drive business results
Support Customer Success Team in confidently coordinating implementation details and onboarding requirements for multiple customer accounts
Support Technical Program Management team in delivering customer reporting, producing insightful analysis of program data, and communicating data-driven recommendations to customers
Work with PAR Retail's Product & Engineering teams to understand, test and communicate future and new platform functionalities
Demonstrate the desire to learn industry trends, best practices and challenges to evaluate customer program performance
Support Customer Success Team in producing case studies for internal and external use
Anticipate stakeholder concerns and other risks to bring them to the team for resolution
Interview Process
Interview #1: Video interview with Talent Acquisition Team
Interview #2: Video interview with the Hiring Manager (via MS Teams)
Interview #3: Video interview with the Team (via MS Teams)
Interview #4: Video interview with VP of Customer Success (via MS Teams)
PAR is proud to provide equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. We also provide reasonable accommodations to individuals with disabilities in accordance with applicable laws. If you require reasonable accommodation to complete a job application, pre-employment testing, a job interview or to otherwise participate in the hiring process, or for your role at PAR, please contact accommodations@partech.com. If you’d like more information about your EEO rights as an applicant, please visit the US Department of Labor's website.
Compensation Range: $75K - $85K
Seniority level
Entry level
Employment type
Full-time
Job function
Project Management and Information Technology
Industries
Software Development
Referrals increase your chances of interviewing at PAR Technology by 2x
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Position Description The Associate Technical Program Manager plays an integral part in guiding PAR Retail's customers to achieve their business objectives utilizing the Open Commerce platform. You will work collaboratively across Customer Success, Product, and Data & Insights teams to interpret data, present recommendations to increase adoption of new and existing functionality, and implement program designs. No two days will be the same, and your excitement for creatively approaching new challenges will help you succeed.
Position Location
Remotely based in the USA within one of the following cities:
Philadelphia, PA
New Hartford, NY
Austin, TX
Chicago, IL
Minneapolis, MN
You must be located within driving distance of a major airport as you may be needed to travel via air from time to time for onsite customer visits.
Reports To Director, Technical Program Management
What We’re Looking For
1-3 years professional experience
Bachelor’s degree or equivalent
Ability to work across a variety of internal teams to help deliver outcomes for our customers
Desire to grow into a larger role on the PAR Retail team
Interest in customer engagement and how digital programs help to build stronger customer relationships
Strong writing, communication, organization and facilitation skills
Detail-oriented self-starter, capable of prioritizing in a fast-paced environment and pursuing solutions
Ability to meet deadlines and consider both big picture strategy and minute, tactical details
Value quality and consistency, with an emphasis on continued personal and professional growth
Passionate about understanding your customers’ targeted business outcomes and making them successful
Attention to detail, risk identification, and proactive problem solving aligned to customer and PAR Retail needs
Willing to approach unfamiliar problems with openness and a desire to learn new skills and subject matter
High emotional intelligence and interpersonal skills
Additional Skills
Ability to explain technical concepts, risks and issues in a business-friendly manner that helps cross-functional teams understand and take action
Experience with customer relationship management
Basic knowledge of SQL is a plus, but not required
Unleash your potential: What you will be doing and owning
Understand PAR Retail's technology platform and products and work with Technical Program Manager to help customers leverage key functionality to drive business results
Support Customer Success Team in confidently coordinating implementation details and onboarding requirements for multiple customer accounts
Support Technical Program Management team in delivering customer reporting, producing insightful analysis of program data, and communicating data-driven recommendations to customers
Work with PAR Retail's Product & Engineering teams to understand, test and communicate future and new platform functionalities
Demonstrate the desire to learn industry trends, best practices and challenges to evaluate customer program performance
Support Customer Success Team in producing case studies for internal and external use
Anticipate stakeholder concerns and other risks to bring them to the team for resolution
Interview Process
Interview #1: Video interview with Talent Acquisition Team
Interview #2: Video interview with the Hiring Manager (via MS Teams)
Interview #3: Video interview with the Team (via MS Teams)
Interview #4: Video interview with VP of Customer Success (via MS Teams)
PAR is proud to provide equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. We also provide reasonable accommodations to individuals with disabilities in accordance with applicable laws. If you require reasonable accommodation to complete a job application, pre-employment testing, a job interview or to otherwise participate in the hiring process, or for your role at PAR, please contact accommodations@partech.com. If you’d like more information about your EEO rights as an applicant, please visit the US Department of Labor's website.
Compensation Range: $75K - $85K
Seniority level
Entry level
Employment type
Full-time
Job function
Project Management and Information Technology
Industries
Software Development
Referrals increase your chances of interviewing at PAR Technology by 2x
Get notified about newTechnical Program Manager jobs in New Hartford, NY.
We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
#J-18808-Ljbffr