University of Denver
Overview
Financial Aid Advisor
Job No:
498398
Work Type:
Staff Full-Time
Location:
Denver, CO
The Enrollment Division at the University of Denver, which consists of Undergraduate Admission and Financial Aid, seeks to attract and enroll students who will become leaders, scholars, artists, entrepreneurs, and public servants uniquely qualified to live in and shape a global society. The Undergraduate Admission team recognizes education as a means of individual and societal transformation and aims to inspire, guide, and support prospective and current students as leaders and scholars. The Financial Aid Office serves the undergraduate and graduate student populations, with primary responsibility for the undergraduate financial aid process, and a commitment to empathy, integrity, knowledgeable staff, advocacy and access, clear communication, and compliance.
Position Summary The Financial Aid Advisor (FAA) develops a thorough knowledge of federal, state, and institutional financial aid topics to counsel students and parents about receiving financial aid at DU. The FAA provides professional advising services, explains need analysis and the steps required to complete financial aid processes, and conducts file reviews to ensure aid is awarded in compliance with regulations and policies. The FAA resolves discrepancies in a timely and useful manner and effectively communicates information to students and their families.
Essential Functions
Provides professional advising services: works with prospective students and their families, continuing students, and the DU community regarding the financial aid application process, eligibility, need analysis, awards, disbursement, policies, and the rights and responsibilities of receiving financial aid. Works with students to craft a financial plan to make the University of Denver affordable.
Maintains a thorough knowledge of financial aid topics.
Routinely manages highly sensitive financial and personal issues; exhibits independent judgment, tact, and diplomacy; maintains strict confidentiality; adheres to FERPA and HEA data sharing regulations.
Supports the front desk overflow and various channels (in person, email, phones) and assists with document management.
Determines financial aid eligibility: assesses a family’s ability to pay by evaluating income and assets from FAFSA, CSS Profile, federal tax returns, W-2s, and other documents.
Identifies, evaluates, and resolves student applicant data conflicts; completes verification and file reviews; resolves FAFSA codes and rejects; packages aid revisions; adjusts student budgets; corrects over-awards; monitors Satisfactory Academic Progress.
Develops professionally: stays updated on state and federal regulations and internal policies to ensure accurate interpretation and program compliance; handles numerous complex tasks in a fast-paced environment; works as part of a team to deliver high-quality service.
Other: assists with other financial aid programs and functions as needed (e.g., certifying and processing loans, awarding specialized aid programs, preparing financial records and reports).
Work hours may include weeknights, weekends, and holidays. Travel to present or attend financial aid workshops and conferences.
Performs other duties as assigned.
Knowledge, Skills, and Abilities
General knowledge of financial aid processes, guidelines, and procedures
Expertise in conflict resolution
Excellent verbal and written communication skills
Ability to work independently and manage time effectively
Ability to review and process a high volume of financial aid files efficiently
High level of professionalism, including open communication, mutual respect, inclusiveness, teamwork, adaptability, and commitment to exceptional customer service
Required Qualifications
Bachelor’s degree
Proficiency with standard MS Office software
General knowledge of Banner or similar financial aid software
Preferred Qualifications
Experience with CSS Profile; expertise in federal and institutional need analysis; ability to interpret and analyze income and assets; knowledge of professional judgment techniques
Ability to resolve data integrity issues and discrepancies
Ability to deliver engaging presentations
Bilingual English/Spanish skills
Working Environment
Standard office environment
Unexpected interruptions occur often; stress level is moderate to high
Noise level is quiet to moderate
Physical Activities
Ability to work at a computer for extended periods
Occasionally move about the office/campus; ability to transport objects up to 20 lbs with assistance
Work Schedule Monday – Friday, 8:00 a.m. – 4:30 p.m. This position is eligible for partial remote work under the University’s flexible work policy; details determined with the hiring manager based on division and team needs.
Application Deadline For consideration, please submit your application materials by 4:00 p.m. (MST) November 7, 2025.
Special Instructions Candidates must apply online through the University of Denver job site. Only online applications will be accepted.
Salary and Benefits The salary grade is 6; hourly range is $24.52 - $26.41. The University provides benefits, including medical, dental, retirement, paid time off, tuition benefit, and ECO pass. The University is an equal opportunity employer. All offers are contingent upon satisfactory completion of a criminal history background check.
Additional Information Please note: All offers of employment are contingent upon satisfactory completion of a criminal history background check. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or any other protected status. This posting is for informational purposes and contains the content provided by the employer.
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Job No:
498398
Work Type:
Staff Full-Time
Location:
Denver, CO
The Enrollment Division at the University of Denver, which consists of Undergraduate Admission and Financial Aid, seeks to attract and enroll students who will become leaders, scholars, artists, entrepreneurs, and public servants uniquely qualified to live in and shape a global society. The Undergraduate Admission team recognizes education as a means of individual and societal transformation and aims to inspire, guide, and support prospective and current students as leaders and scholars. The Financial Aid Office serves the undergraduate and graduate student populations, with primary responsibility for the undergraduate financial aid process, and a commitment to empathy, integrity, knowledgeable staff, advocacy and access, clear communication, and compliance.
Position Summary The Financial Aid Advisor (FAA) develops a thorough knowledge of federal, state, and institutional financial aid topics to counsel students and parents about receiving financial aid at DU. The FAA provides professional advising services, explains need analysis and the steps required to complete financial aid processes, and conducts file reviews to ensure aid is awarded in compliance with regulations and policies. The FAA resolves discrepancies in a timely and useful manner and effectively communicates information to students and their families.
Essential Functions
Provides professional advising services: works with prospective students and their families, continuing students, and the DU community regarding the financial aid application process, eligibility, need analysis, awards, disbursement, policies, and the rights and responsibilities of receiving financial aid. Works with students to craft a financial plan to make the University of Denver affordable.
Maintains a thorough knowledge of financial aid topics.
Routinely manages highly sensitive financial and personal issues; exhibits independent judgment, tact, and diplomacy; maintains strict confidentiality; adheres to FERPA and HEA data sharing regulations.
Supports the front desk overflow and various channels (in person, email, phones) and assists with document management.
Determines financial aid eligibility: assesses a family’s ability to pay by evaluating income and assets from FAFSA, CSS Profile, federal tax returns, W-2s, and other documents.
Identifies, evaluates, and resolves student applicant data conflicts; completes verification and file reviews; resolves FAFSA codes and rejects; packages aid revisions; adjusts student budgets; corrects over-awards; monitors Satisfactory Academic Progress.
Develops professionally: stays updated on state and federal regulations and internal policies to ensure accurate interpretation and program compliance; handles numerous complex tasks in a fast-paced environment; works as part of a team to deliver high-quality service.
Other: assists with other financial aid programs and functions as needed (e.g., certifying and processing loans, awarding specialized aid programs, preparing financial records and reports).
Work hours may include weeknights, weekends, and holidays. Travel to present or attend financial aid workshops and conferences.
Performs other duties as assigned.
Knowledge, Skills, and Abilities
General knowledge of financial aid processes, guidelines, and procedures
Expertise in conflict resolution
Excellent verbal and written communication skills
Ability to work independently and manage time effectively
Ability to review and process a high volume of financial aid files efficiently
High level of professionalism, including open communication, mutual respect, inclusiveness, teamwork, adaptability, and commitment to exceptional customer service
Required Qualifications
Bachelor’s degree
Proficiency with standard MS Office software
General knowledge of Banner or similar financial aid software
Preferred Qualifications
Experience with CSS Profile; expertise in federal and institutional need analysis; ability to interpret and analyze income and assets; knowledge of professional judgment techniques
Ability to resolve data integrity issues and discrepancies
Ability to deliver engaging presentations
Bilingual English/Spanish skills
Working Environment
Standard office environment
Unexpected interruptions occur often; stress level is moderate to high
Noise level is quiet to moderate
Physical Activities
Ability to work at a computer for extended periods
Occasionally move about the office/campus; ability to transport objects up to 20 lbs with assistance
Work Schedule Monday – Friday, 8:00 a.m. – 4:30 p.m. This position is eligible for partial remote work under the University’s flexible work policy; details determined with the hiring manager based on division and team needs.
Application Deadline For consideration, please submit your application materials by 4:00 p.m. (MST) November 7, 2025.
Special Instructions Candidates must apply online through the University of Denver job site. Only online applications will be accepted.
Salary and Benefits The salary grade is 6; hourly range is $24.52 - $26.41. The University provides benefits, including medical, dental, retirement, paid time off, tuition benefit, and ECO pass. The University is an equal opportunity employer. All offers are contingent upon satisfactory completion of a criminal history background check.
Additional Information Please note: All offers of employment are contingent upon satisfactory completion of a criminal history background check. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or any other protected status. This posting is for informational purposes and contains the content provided by the employer.
#J-18808-Ljbffr