Boston Medical Center
Medication Access Coordinator - Pharmacy Technician, Hybrid
Boston Medical Center, Boston, Massachusetts, us, 02298
POSITION SUMMARY:
Boston Medical Center (BMC) provides a specialty pharmacy service to serve the complex medication needs of its chronic patients. BMC Specialty Pharmacy will provide patients who require specialty drugs a comprehensive service program that includes an on-site pharmacy staffed with a care team that includes: Pharmacists, Pharmacy Technicians, Pharmacy Liaisons, and Medication Access Coordinators. The cornerstone of BMC's Specialty Pharmacy approach is an unparalleled level of integration with the clinical team coupled with highly personalized service, thus driving better outcomes at lower cost.
The Medication Access Coordinator is a unique role that provides integrated support to patients and pharmacists by providing a hands-on approach to total quality patient care. This position is essential to the growth and maintenance of the specialty pharmacy business line and is at the core of supporting health system operating margin. Management of specialty patients and their drugs is done in a manner that is similar to management of sales accounts. This hybridized role combines patient service delivery and business performance.
The Medication Access Coordinator works closely with patients to deliver a full continuum of medication adherence support by utilizing BMC\'s various tools and applications. This support includes encouraging patients in clinics to utilize BMC pharmacy to benefit from its superior patient care services, following the patient through successful medication acquisition, and taking ownership of patient outcomes. Given that the Medication Access Coordinator may be located in a clinical area, seamlessly integrating with the clinic team (doctors, nurses, staff) is critical to the liaison\'s success. The Coordinator is responsible for providing technician pharmacy services with an emphasis on performing tasks that require working independently and increased competency relating to patient medication therapy. As a key individual providing pharmacy services within the clinic, the Coordinator liaises between patients, pharmacies, payers, and providers with high accountability for follow through and task management.
Position:
Medication Access Coordinator Department:
Specialty Pharmacy Schedule:
Full Time ESSENTIAL RESPONSIBILITIES / DUTIES: Patient Relationship Development and Client Sales — Responsible for managing and growing patient account base by recruitment and retention of specialty pharmacy services driven through BMC Health System Sales and recruitment functions Patient Liaisons are assigned specific responsibilities with target goals and expectations in recruitment of patients into the specialty program at BMC Target goals are measured through reporting platforms and revenue performance of each specialty service line Recruitment functions may include following up on provided leads for new business in clinic, and generating leads through provider relationships or direct customer service engagements Patient Retention — Encourages patients of clinics to utilize BMC pharmacy to benefit from its services Work closely with patients to deliver a full continuum of medication adherence support by utilizing our tools and applications Responsible for ensuring patient outcomes associated with medication adherence and triaging patient needs to pharmacist to ensure safe medication use Provide outbound therapy/medication adherence check-ups by processing refills to ensure no gaps Boost customer loyalty by offering exceptional care and a positive experience; retention of patient business is essential for growth and measured alongside recruitment Personnel Responsibilities — Responsible for building and maintaining relationships with providers, care teams, and ancillary support necessary to sustain sales and recruitment Internal Relationships — Develop trusting relationships with providers and hospital staff to provide high level of care for a complex patient panel; integrate with clinic staff to represent the department of pharmacy External Relationships — Develop trusting relationships with patients and grow relationships with payers and manufacturers to aid in medication access and patient care Operational Responsibilities — Technical savvy, communicating at all levels of the hospital and problem solving are required Coordinate care across patient health care needs including lab and appointment follow up as needed for medication access and adherence Research needed information to provide comprehensive care using available resources Process orders and forms such as initiating prior authorizations, copay assistance, or connecting patients with financial services Advocate for patients towards achieving health goals by reducing barriers for medication access and encouraging proper use Interpret and pull clinical documentation to meet payor criteria for drug approvals Remain up to date with payer criteria in designated work area and act as an area expert Route calls to other team members when appropriate Make notes from customer interactions and identify issues needing guidance Navigate patient Electronic Medical Record (EMR) to provide documentation for prior authorizations Achieve operational objectives by processing data, adjudicating test claims, and planning follow-ups Communicate with providers (Doctors, Nurses, Clinical Pharmacists) in person, by phone, and via EMR Communicate with Specialty Pharmacy Management, Medical Directors, and Practice Managers to support new and ongoing hospital initiatives Resolve high level patient care issues and determine when to involve managers or clinicians Demonstrate resourcefulness and provide workable solutions to complex problems Work independently by managing workload and meeting goals in a fast paced environment Participate in departmental and organizational committees as assigned Train and support new staff in understanding day-to-day operations Under the direct supervision of leadership, supports the department in the ethical practice of pharmacy daily by providing effective, appropriate, and safe pharmacy services. Exemplifies a healthy work environment where team members feel supported and held accountable for actions based on clearly defined standards. Conducts interpersonal communications and assistance with patients, visitors, physicians, and team members in a courteous and friendly manner; refers patients to a pharmacist or manager as needed. Greets customers and provides a positive customer service experience; handles questions, problems and complaints; obtains information for new prescriptions while maintaining confidentiality. For prescription inquiries, offer a pharmacist consult. Refer clinician and customer clinical questions to a pharmacist as appropriate. Communicates with pharmacists and/or pharmacy manager on maintenance and malfunctioning equipment and unsafe working conditions. Must adhere to all of BMC\'s RESPECT behavioral standards. (The above statements are intended to depict the general nature and level of work assigned and are not an exhaustive list of duties.) JOB REQUIREMENTS EDUCATION: HS Diploma or G.E.D. required AA or BA preferred CERTIFICATES, LICENSES, REGISTRATIONS REQUIRED : Must be registered as a Pharmacy Technician with the Massachusetts Board of Pharmacy or have a Massachusetts Pharmacy Intern License Technicians must have current active National Certification verified by PTCB or ExCPT EXPERIENCE: Must have 4-5 years\' of pharmacy experience Pharmacy Interns - must be in their 2nd year KNOWLEDGE AND SKILLS: Excellent English oral and written communication skills; ability to communicate professionally over the phone Excellent interpersonal skills for superb personalized customer service and advocacy for patients; ability to explain information clearly Organized, detail-oriented, capable of multitasking, dependable, empathetic, focused on quality service, goal oriented Cultural sensitivity and comfort with diverse populations Discretion and confidentiality due to sensitive data Ability to understand and promote the hospital\'s objectives through program goals Flexibility to adapt to changing departmental needs Proficient in Microsoft Office (Excel, Word, Outlook) and able to learn other applications Additional preferred qualifications : Knowledge of transplant, hepatitis C, infectious diseases (including HIV), oncology and/or other specialty therapies preferred. Bilingual/multilingual skills are a plus. Experience with prior authorizations to third party payors. Familiarity with 340B drug program and ACO hospital models. Knowledge of QS1/NRx, EPIC, Salesforce, Navinet. Equal Opportunity Employer/Disabled/Veterans According to the FTC, there has been a rise in employment offer scams. Our current job openings are listed on our website and applications are received only through our website. We do not ask or require downloads of any applications, or offers are not extended via text messages or social media. We do not ask individuals to purchase equipment for employment.
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Medication Access Coordinator Department:
Specialty Pharmacy Schedule:
Full Time ESSENTIAL RESPONSIBILITIES / DUTIES: Patient Relationship Development and Client Sales — Responsible for managing and growing patient account base by recruitment and retention of specialty pharmacy services driven through BMC Health System Sales and recruitment functions Patient Liaisons are assigned specific responsibilities with target goals and expectations in recruitment of patients into the specialty program at BMC Target goals are measured through reporting platforms and revenue performance of each specialty service line Recruitment functions may include following up on provided leads for new business in clinic, and generating leads through provider relationships or direct customer service engagements Patient Retention — Encourages patients of clinics to utilize BMC pharmacy to benefit from its services Work closely with patients to deliver a full continuum of medication adherence support by utilizing our tools and applications Responsible for ensuring patient outcomes associated with medication adherence and triaging patient needs to pharmacist to ensure safe medication use Provide outbound therapy/medication adherence check-ups by processing refills to ensure no gaps Boost customer loyalty by offering exceptional care and a positive experience; retention of patient business is essential for growth and measured alongside recruitment Personnel Responsibilities — Responsible for building and maintaining relationships with providers, care teams, and ancillary support necessary to sustain sales and recruitment Internal Relationships — Develop trusting relationships with providers and hospital staff to provide high level of care for a complex patient panel; integrate with clinic staff to represent the department of pharmacy External Relationships — Develop trusting relationships with patients and grow relationships with payers and manufacturers to aid in medication access and patient care Operational Responsibilities — Technical savvy, communicating at all levels of the hospital and problem solving are required Coordinate care across patient health care needs including lab and appointment follow up as needed for medication access and adherence Research needed information to provide comprehensive care using available resources Process orders and forms such as initiating prior authorizations, copay assistance, or connecting patients with financial services Advocate for patients towards achieving health goals by reducing barriers for medication access and encouraging proper use Interpret and pull clinical documentation to meet payor criteria for drug approvals Remain up to date with payer criteria in designated work area and act as an area expert Route calls to other team members when appropriate Make notes from customer interactions and identify issues needing guidance Navigate patient Electronic Medical Record (EMR) to provide documentation for prior authorizations Achieve operational objectives by processing data, adjudicating test claims, and planning follow-ups Communicate with providers (Doctors, Nurses, Clinical Pharmacists) in person, by phone, and via EMR Communicate with Specialty Pharmacy Management, Medical Directors, and Practice Managers to support new and ongoing hospital initiatives Resolve high level patient care issues and determine when to involve managers or clinicians Demonstrate resourcefulness and provide workable solutions to complex problems Work independently by managing workload and meeting goals in a fast paced environment Participate in departmental and organizational committees as assigned Train and support new staff in understanding day-to-day operations Under the direct supervision of leadership, supports the department in the ethical practice of pharmacy daily by providing effective, appropriate, and safe pharmacy services. Exemplifies a healthy work environment where team members feel supported and held accountable for actions based on clearly defined standards. Conducts interpersonal communications and assistance with patients, visitors, physicians, and team members in a courteous and friendly manner; refers patients to a pharmacist or manager as needed. Greets customers and provides a positive customer service experience; handles questions, problems and complaints; obtains information for new prescriptions while maintaining confidentiality. For prescription inquiries, offer a pharmacist consult. Refer clinician and customer clinical questions to a pharmacist as appropriate. Communicates with pharmacists and/or pharmacy manager on maintenance and malfunctioning equipment and unsafe working conditions. Must adhere to all of BMC\'s RESPECT behavioral standards. (The above statements are intended to depict the general nature and level of work assigned and are not an exhaustive list of duties.) JOB REQUIREMENTS EDUCATION: HS Diploma or G.E.D. required AA or BA preferred CERTIFICATES, LICENSES, REGISTRATIONS REQUIRED : Must be registered as a Pharmacy Technician with the Massachusetts Board of Pharmacy or have a Massachusetts Pharmacy Intern License Technicians must have current active National Certification verified by PTCB or ExCPT EXPERIENCE: Must have 4-5 years\' of pharmacy experience Pharmacy Interns - must be in their 2nd year KNOWLEDGE AND SKILLS: Excellent English oral and written communication skills; ability to communicate professionally over the phone Excellent interpersonal skills for superb personalized customer service and advocacy for patients; ability to explain information clearly Organized, detail-oriented, capable of multitasking, dependable, empathetic, focused on quality service, goal oriented Cultural sensitivity and comfort with diverse populations Discretion and confidentiality due to sensitive data Ability to understand and promote the hospital\'s objectives through program goals Flexibility to adapt to changing departmental needs Proficient in Microsoft Office (Excel, Word, Outlook) and able to learn other applications Additional preferred qualifications : Knowledge of transplant, hepatitis C, infectious diseases (including HIV), oncology and/or other specialty therapies preferred. Bilingual/multilingual skills are a plus. Experience with prior authorizations to third party payors. Familiarity with 340B drug program and ACO hospital models. Knowledge of QS1/NRx, EPIC, Salesforce, Navinet. Equal Opportunity Employer/Disabled/Veterans According to the FTC, there has been a rise in employment offer scams. Our current job openings are listed on our website and applications are received only through our website. We do not ask or require downloads of any applications, or offers are not extended via text messages or social media. We do not ask individuals to purchase equipment for employment.
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