CubeSmart
Overview
CubeSmart is the nation’s third largest self-storage operators and we are experiencing ongoing growth as consumers and businesses alike seek flexible, secure storage solutions. The self-storage sector has been one of the fastest growing segments in real estate and we’re looking for driven individuals to grow with us and help shape our future. At CubeSmart, we believe in delivering unparalleled service, strong financial performance, and teammate development. The Division Vice President of Operations is a key leader who drives operational excellence, develops and inspires talent, and ensures the profitability and success of stores within their division. This role embodies genuine care, strong leadership, and an unwavering commitment to teammate engagement and customer satisfaction. The Division Vice President is a vital member of CubeSmart’s Operations leadership team and reports to a Senior Divisional Vice President.
Responsibilities Leadership & People Development
Build, lead, and inspire a high-performing team of District Managers and Operations professionals.
Play a hands-on role in hiring, onboarding, coaching, and providing ongoing development opportunities.
Assess skills and talent regularly to ensure teammates have the tools, knowledge, and capacity to succeed.
Identify and prepare future leaders, supporting CubeSmart’s commitment to career advancement at every level.
Create an engaging and inclusive environment where teammates are motivated to deliver their best work.
Communicate a clear and inspiring vision that aligns the division with CubeSmart’s culture and strategy.
Serve as a present, vocal, and accessible leader—actively participating in team calls, meetings, and divisional/national operations gatherings.
Operational Excellence
Be an expert in self-storage, along with CubeSmart culture, processes, and operational standards.
Champion best practices, ensuring alignment with company goals and flawless execution of operational plans.
Conduct regular store visits to uphold standards and reinforce CubeSmart’s high operating standards.
Build strong cross-functional relationships to drive collaboration and ensure seamless operational execution.
Cultivate a culture where attention to detail, accountability, and operational excellence are non-negotiable.
Strategic Leadership
Serve as a member of the Operations leadership team, partnering with peers and the Senior Divisional Vice President to advance company-wide strategies.
Provide timely insights into market trends, competitive landscape, and divisional performance to inform business decisions.
Contribute to the development and implementation of operational policies, guidelines, and company-wide initiatives.
Act as a subject matter expert in divisional operations including financial performance, revenue management, marketing, facilities, and human resources.
Model CubeSmart’s culture of genuine care and service first philosophy in every decision and action.
Financial Leadership
Analyze financial and operational performance to identify opportunities, manage risk, and drive sustainable growth.
Develop and manage divisional budgets, ensuring disciplined expense control and operational efficiency.
Provide regular performance updates to senior leadership and proactively manage key financial levers, including payroll, repair and maintenance, and capital expenditures.
Stakeholder Engagement
Deliver unparalleled service to both internal and external customers through proactive communication and responsive problem-solving.
Build trusted relationships with teammates, cross-functional partners, and Third-Party Owners to strengthen collaboration and operational effectiveness.
Act as an ambassador for CubeSmart’s culture and values, consistently modeling integrity, accountability, and genuine care.
Qualifications Education & Experience
Bachelor’s degree, or equivalent combination of education and experience.
10+ years of multi-unit property/operations management experience in retail or service industries.
Prior experience leading multi-unit leaders with a proven track record of growing and developing talent.
Proven track record of leading diverse, high-growth markets with operational complexity.
Self-storage experience required.
Knowledge, Skills & Attributes
Strong results orientation with demonstrated success driving performance and operational excellence.
Business acumen with expertise in budgeting, forecasting, and strategic decision-making.
A passion for teaching and developing people—effective recruiter, coach, and mentor.
Inspirational, authentic leadership style with emotional intelligence and a track record of building engaged, high-performing teams.
Strong collaborator and partner with outstanding communication and relationship-building skills.
Creative problem solver with excellent judgment, change management skills, and a focus on removing barriers to success.
High integrity, strong ethics, and alignment with CubeSmart’s values.
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Responsibilities Leadership & People Development
Build, lead, and inspire a high-performing team of District Managers and Operations professionals.
Play a hands-on role in hiring, onboarding, coaching, and providing ongoing development opportunities.
Assess skills and talent regularly to ensure teammates have the tools, knowledge, and capacity to succeed.
Identify and prepare future leaders, supporting CubeSmart’s commitment to career advancement at every level.
Create an engaging and inclusive environment where teammates are motivated to deliver their best work.
Communicate a clear and inspiring vision that aligns the division with CubeSmart’s culture and strategy.
Serve as a present, vocal, and accessible leader—actively participating in team calls, meetings, and divisional/national operations gatherings.
Operational Excellence
Be an expert in self-storage, along with CubeSmart culture, processes, and operational standards.
Champion best practices, ensuring alignment with company goals and flawless execution of operational plans.
Conduct regular store visits to uphold standards and reinforce CubeSmart’s high operating standards.
Build strong cross-functional relationships to drive collaboration and ensure seamless operational execution.
Cultivate a culture where attention to detail, accountability, and operational excellence are non-negotiable.
Strategic Leadership
Serve as a member of the Operations leadership team, partnering with peers and the Senior Divisional Vice President to advance company-wide strategies.
Provide timely insights into market trends, competitive landscape, and divisional performance to inform business decisions.
Contribute to the development and implementation of operational policies, guidelines, and company-wide initiatives.
Act as a subject matter expert in divisional operations including financial performance, revenue management, marketing, facilities, and human resources.
Model CubeSmart’s culture of genuine care and service first philosophy in every decision and action.
Financial Leadership
Analyze financial and operational performance to identify opportunities, manage risk, and drive sustainable growth.
Develop and manage divisional budgets, ensuring disciplined expense control and operational efficiency.
Provide regular performance updates to senior leadership and proactively manage key financial levers, including payroll, repair and maintenance, and capital expenditures.
Stakeholder Engagement
Deliver unparalleled service to both internal and external customers through proactive communication and responsive problem-solving.
Build trusted relationships with teammates, cross-functional partners, and Third-Party Owners to strengthen collaboration and operational effectiveness.
Act as an ambassador for CubeSmart’s culture and values, consistently modeling integrity, accountability, and genuine care.
Qualifications Education & Experience
Bachelor’s degree, or equivalent combination of education and experience.
10+ years of multi-unit property/operations management experience in retail or service industries.
Prior experience leading multi-unit leaders with a proven track record of growing and developing talent.
Proven track record of leading diverse, high-growth markets with operational complexity.
Self-storage experience required.
Knowledge, Skills & Attributes
Strong results orientation with demonstrated success driving performance and operational excellence.
Business acumen with expertise in budgeting, forecasting, and strategic decision-making.
A passion for teaching and developing people—effective recruiter, coach, and mentor.
Inspirational, authentic leadership style with emotional intelligence and a track record of building engaged, high-performing teams.
Strong collaborator and partner with outstanding communication and relationship-building skills.
Creative problem solver with excellent judgment, change management skills, and a focus on removing barriers to success.
High integrity, strong ethics, and alignment with CubeSmart’s values.
#LI-AB1
#J-18808-Ljbffr