Sligo Software Solutions Inc.
IT Support Specialist (In-Person Interview)
Sligo Software Solutions Inc., New York, New York, us, 10261
IT Support Specialist (In-Person Interview)
Greetings from
Sligo Software Solutions, Inc. ! This is
Abhijith
from SLIGO. We have an urgent requirement for an IT Support Specialist (In-Person Interview) position with our client. Title:
IT Support Specialist (In-Person Interview) Location:
Brooklyn, New York Duration:
30 Months Client:
NY State - Office of Addiction Services and Supports Job ID:
SLG - 19 - 11266 Respond by:
10/30/25 5:00 PM
SLIGO
is a Software Development & IT Consulting company with around 100+ IT associates working with clients across IT, Banking, Healthcare, and Government. Responsibilities Supports the ongoing operation of personal computing devices, applications, and network resources in the OASAS location; ensuring the standardized, efficient, and reliable operation of the offices PCs, network, file and print services, and video teleconferencing environment. Provides hands?on and remote (as necessary) technical assistance to end?users in response to agency ITSM incidents and requests. Support may entail resolving and/or escalating general day?to?day trouble tickets, including providing teleconference/video conference support to agency staff. Serves as a dedicated resource providing technical support for agency employees at OASAS Kingsboro location. Monitors and oversees the local technical environment to ensure proper functioning (e.g., network infrastructure, video conference, and other local systems). Works with client agency to ensure timely incident reporting and service request entry through ITSM Service Now. Understands the ITS organization to work effectively with ITS Dedicated Support Team, Workplace Services, and Enterprise Operations teams for timely resolution and appropriate escalation. Supports end?user desktop environment and ensures automated updates of PCs and laptops via central operations. Triage and resolve user access issues. Provides direction to agency for submitting tickets, requesting training and locating resources offered by ITS. Ensures familiarity and proficiency in technical support of video conferencing equipment; reaches out to ITS colleagues and/or vendor support when available. Provides basic how?to instruction to users for common desktop functionality/software issues, and for establishing video conference calls and using technology to present or share information. Collaborates with OASAS Office Services team as necessary to resolve agency office?related support issues under their purview. Responds to all incoming help calls as they are received. Provides technical assistance (person?to?person) to all users. Travels to nearby locations to participate in required technical training.
Qualifications
12+ years of experience in end?user desktop troubleshooting and support. Technical experience with office?wide PC, laptop, network and printer/peripheral troubleshooting and support. Experience with ticket management software and related procedures (e.g., ITSM Service Now). Experience supporting, troubleshooting, and operating video?teleconference equipment. Experience with the Microsoft Suite of products as well as desktop operating systems. Experience as a support manager in an IT environment with responsibility for self?managing and supporting all aspects of IT within a setting supporting 75+ staff. Experience in understanding and complying with confidentiality related to sensitive data (e.g., HIPAA/HITECH Law, Pub 1075). Experience in a customer service related support position providing direct, in?person technical support to Executive level clients/customers and administrators. Experience managing and prioritizing support calls. Experience with internet?based teleconference software support (e.g., WebEx, MS Teams, Zoom). Resume attached. Copy of Candidate Identification (Drivers License, Green Card, Visa, Passport if applicable). Professional certifications, degrees, or other documents referenced in the job posting.
This position is 100% onsite. Seniority level: Associate | Employment type: Contract | Job function: Information Technology | Industries: Software Development #J-18808-Ljbffr
Greetings from
Sligo Software Solutions, Inc. ! This is
Abhijith
from SLIGO. We have an urgent requirement for an IT Support Specialist (In-Person Interview) position with our client. Title:
IT Support Specialist (In-Person Interview) Location:
Brooklyn, New York Duration:
30 Months Client:
NY State - Office of Addiction Services and Supports Job ID:
SLG - 19 - 11266 Respond by:
10/30/25 5:00 PM
SLIGO
is a Software Development & IT Consulting company with around 100+ IT associates working with clients across IT, Banking, Healthcare, and Government. Responsibilities Supports the ongoing operation of personal computing devices, applications, and network resources in the OASAS location; ensuring the standardized, efficient, and reliable operation of the offices PCs, network, file and print services, and video teleconferencing environment. Provides hands?on and remote (as necessary) technical assistance to end?users in response to agency ITSM incidents and requests. Support may entail resolving and/or escalating general day?to?day trouble tickets, including providing teleconference/video conference support to agency staff. Serves as a dedicated resource providing technical support for agency employees at OASAS Kingsboro location. Monitors and oversees the local technical environment to ensure proper functioning (e.g., network infrastructure, video conference, and other local systems). Works with client agency to ensure timely incident reporting and service request entry through ITSM Service Now. Understands the ITS organization to work effectively with ITS Dedicated Support Team, Workplace Services, and Enterprise Operations teams for timely resolution and appropriate escalation. Supports end?user desktop environment and ensures automated updates of PCs and laptops via central operations. Triage and resolve user access issues. Provides direction to agency for submitting tickets, requesting training and locating resources offered by ITS. Ensures familiarity and proficiency in technical support of video conferencing equipment; reaches out to ITS colleagues and/or vendor support when available. Provides basic how?to instruction to users for common desktop functionality/software issues, and for establishing video conference calls and using technology to present or share information. Collaborates with OASAS Office Services team as necessary to resolve agency office?related support issues under their purview. Responds to all incoming help calls as they are received. Provides technical assistance (person?to?person) to all users. Travels to nearby locations to participate in required technical training.
Qualifications
12+ years of experience in end?user desktop troubleshooting and support. Technical experience with office?wide PC, laptop, network and printer/peripheral troubleshooting and support. Experience with ticket management software and related procedures (e.g., ITSM Service Now). Experience supporting, troubleshooting, and operating video?teleconference equipment. Experience with the Microsoft Suite of products as well as desktop operating systems. Experience as a support manager in an IT environment with responsibility for self?managing and supporting all aspects of IT within a setting supporting 75+ staff. Experience in understanding and complying with confidentiality related to sensitive data (e.g., HIPAA/HITECH Law, Pub 1075). Experience in a customer service related support position providing direct, in?person technical support to Executive level clients/customers and administrators. Experience managing and prioritizing support calls. Experience with internet?based teleconference software support (e.g., WebEx, MS Teams, Zoom). Resume attached. Copy of Candidate Identification (Drivers License, Green Card, Visa, Passport if applicable). Professional certifications, degrees, or other documents referenced in the job posting.
This position is 100% onsite. Seniority level: Associate | Employment type: Contract | Job function: Information Technology | Industries: Software Development #J-18808-Ljbffr