Early Bird Night Owl
Description
General Manager – Durham, NC
REPORTS TO: Chief Operations Officer
OUR WHY As humble ambassadors of our namesake city, we prioritize quality, kindness, and inclusivity so all feel welcome.
OUR CORE VALUES INSPIRE WONDER
Innovation and Creativity | Surprise and Delight
FOSTER HOSPITALITY
Inclusive Culture | Home Away from Home
PURSUE EXCELLENCE
Exceptional Experiences | Attention to Detail | Focus on Quality
DEMONSTRATE INTENTIONALITY
Empathetic Engagement | Anticipatory Service | Sense of Ownership
CULTIVATE COMMUNITY
Team Collaboration | Community Engagement | Take Time to Celebrate
POSITION SUMMARY We are seeking an experienced, full-service General Manager to lead a 53-room independent hotel with a vibrant multi-outlet food & beverage operation. The ideal candidate is entrepreneurial, hands-on, and deeply committed to hospitality, with a natural drive to meet the needs of guests, associates, and business alike.
The General Manager serves as the strategic and operational leader of the property. Working in close partnership with the Management Company and Hotel leadership teams, they ensure the overall health of the business by owning their actions, living out our core values, strengthening relationships, executing operational strategies, driving top-line revenues, maintaining the unique character and standards of the property, and fostering a culture of accountability by holding the team responsible for delivering results and upholding expectations.
COMPENSATION Starting salary at $100,000, commensurate with experience. In addition, we offer a comprehensive benefit offering including paid time off, holiday pay, company-sponsored health insurance, including medical, vision, dental, and wellness rewards program.
RESPONSIBILITIES Strategic Leadership
Oversee all aspects of hotel operations, ensuring alignment with the company and property goals
Lead all departments with a focus on excellence, innovation, and continuous improvement
Guest Experience
Promote a guest-focused environment that reflects our core values by making sure service standards are consistently applied in every department
Continuously evaluate and improve guest satisfaction to uphold the hotel’s reputation
Operations Management
Direct daily operations across all hotel functions, including front office, housekeeping, food & beverage, facilities, commercial strategy (sales, marketing & revenue management), and other amenities
Ensure process compliance and optimal use of resources to achieve service excellence and operational efficiency
Ensure full compliance with health, safety, labor, and licensing regulations, maintaining a safe and welcoming environment for guests and associates.
Financial Performance
Lead the development and execution of annual budgets and financial plans
Monitor and analyze financial performance, KPIs, and market trends to identify opportunities for growth and cost management
Implement strategies to maximize revenue and profitability
Team Leadership & Culture
Recruit, develop, and retain top talent across all departments
Foster a collaborative and inclusive workplace that promotes professional growth and accountability
Provide mentorship, set clear expectations, and be an ambassador of the hotel’s core values in living them out daily
Sales & Marketing Collaboration
Partner with sales and marketing teams to create and execute strategies that drive occupancy, revenues, and elevate brand positioning
Leverage data and insights to target key segments and attract high-value clientele
REQUIREMENTS
Proven experience as a Hotel General Manager/Director of Operations at a full-service upscale or lifestyle hotel
5+ years of progressive leadership in hotel management, including executive-level roles
Exceptional leadership, listening, communication, and interpersonal skills
Excellent guest relations and customer service skills
Strong background in food & beverage management
Strong financial planning and analysis acumen
In-depth understanding of commercial strategies
PHYSICAL REQUIREMENTS Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
Lift and move up to 50 pounds
Repetitive use of hands, wrists, and fingers, including typing
Reaching with hands and arms, bending, stooping, kneeling, and crouching
Note: This job posting in no way states or implies that these are the only duties to be performed by the employee occupying this position. Employees will be required to perform any other job-related duties assigned by their supervisor.
#J-18808-Ljbffr
REPORTS TO: Chief Operations Officer
OUR WHY As humble ambassadors of our namesake city, we prioritize quality, kindness, and inclusivity so all feel welcome.
OUR CORE VALUES INSPIRE WONDER
Innovation and Creativity | Surprise and Delight
FOSTER HOSPITALITY
Inclusive Culture | Home Away from Home
PURSUE EXCELLENCE
Exceptional Experiences | Attention to Detail | Focus on Quality
DEMONSTRATE INTENTIONALITY
Empathetic Engagement | Anticipatory Service | Sense of Ownership
CULTIVATE COMMUNITY
Team Collaboration | Community Engagement | Take Time to Celebrate
POSITION SUMMARY We are seeking an experienced, full-service General Manager to lead a 53-room independent hotel with a vibrant multi-outlet food & beverage operation. The ideal candidate is entrepreneurial, hands-on, and deeply committed to hospitality, with a natural drive to meet the needs of guests, associates, and business alike.
The General Manager serves as the strategic and operational leader of the property. Working in close partnership with the Management Company and Hotel leadership teams, they ensure the overall health of the business by owning their actions, living out our core values, strengthening relationships, executing operational strategies, driving top-line revenues, maintaining the unique character and standards of the property, and fostering a culture of accountability by holding the team responsible for delivering results and upholding expectations.
COMPENSATION Starting salary at $100,000, commensurate with experience. In addition, we offer a comprehensive benefit offering including paid time off, holiday pay, company-sponsored health insurance, including medical, vision, dental, and wellness rewards program.
RESPONSIBILITIES Strategic Leadership
Oversee all aspects of hotel operations, ensuring alignment with the company and property goals
Lead all departments with a focus on excellence, innovation, and continuous improvement
Guest Experience
Promote a guest-focused environment that reflects our core values by making sure service standards are consistently applied in every department
Continuously evaluate and improve guest satisfaction to uphold the hotel’s reputation
Operations Management
Direct daily operations across all hotel functions, including front office, housekeeping, food & beverage, facilities, commercial strategy (sales, marketing & revenue management), and other amenities
Ensure process compliance and optimal use of resources to achieve service excellence and operational efficiency
Ensure full compliance with health, safety, labor, and licensing regulations, maintaining a safe and welcoming environment for guests and associates.
Financial Performance
Lead the development and execution of annual budgets and financial plans
Monitor and analyze financial performance, KPIs, and market trends to identify opportunities for growth and cost management
Implement strategies to maximize revenue and profitability
Team Leadership & Culture
Recruit, develop, and retain top talent across all departments
Foster a collaborative and inclusive workplace that promotes professional growth and accountability
Provide mentorship, set clear expectations, and be an ambassador of the hotel’s core values in living them out daily
Sales & Marketing Collaboration
Partner with sales and marketing teams to create and execute strategies that drive occupancy, revenues, and elevate brand positioning
Leverage data and insights to target key segments and attract high-value clientele
REQUIREMENTS
Proven experience as a Hotel General Manager/Director of Operations at a full-service upscale or lifestyle hotel
5+ years of progressive leadership in hotel management, including executive-level roles
Exceptional leadership, listening, communication, and interpersonal skills
Excellent guest relations and customer service skills
Strong background in food & beverage management
Strong financial planning and analysis acumen
In-depth understanding of commercial strategies
PHYSICAL REQUIREMENTS Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
Lift and move up to 50 pounds
Repetitive use of hands, wrists, and fingers, including typing
Reaching with hands and arms, bending, stooping, kneeling, and crouching
Note: This job posting in no way states or implies that these are the only duties to be performed by the employee occupying this position. Employees will be required to perform any other job-related duties assigned by their supervisor.
#J-18808-Ljbffr