T-Mobile
Mobile Associate, Store-in-Store, Retail Sales
T-Mobile, Aurora, Colorado, United States, 80012
Overview
At T-Mobile, we invest in YOU! Our Total Rewards Package ensures that employees get the same big love we give our customers. All team members receive a competitive base salary and compensation package. Employees enjoy opportunities through our annual stock grant, employee stock purchase plan, 401(k), and access to free, year-round money coaches. Mobile Associates, Store-in-Store are an integral part of the Retail Team, responsible for bringing the T-Mobile brand to life within National Sales partner locations where active customer engagement is crucial for success. They are ambassadors who create energy and excitement around our products and services. They are obsessed with the connected world and thrive in a high-traffic environment where technology innovations, customer needs and the Retail experience are continuously evolving. They excel at building and deepening relationships with customers through meaningful interactions, identify customer needs, educate, demonstrate, and recommend solutions. Mobile Associate SiS exceed performance targets by doing it the Right Way, excelling in sales, providing exceptional customer experiences, and meeting quality of sale metrics. Job Responsibilities
Proactively engages with a broad range of customers in a highly-traffic retail environment. Uses digital tools, communicates effectively, educates customers, and showcases the value of T-Mobile solutions. Leverages digital self-serve tools during customer interactions and onboarding; identifies customer needs and uses solution-based selling to demonstrate the value of T-Mobile products and services. Recommends wireless solutions and onboarding solutions to help customers self-serve and utilize the T-Mobile app, deepening relationships and ensuring satisfaction. Completes training on the in-store experience, new skills, products and processes, knowledge of systems and resources. Reviews personal results, current promotions, and Hub updates to be customer-ready. Partners with nearby store locations to onboard customers. Performs skills practice, knowledge sharing, store operations, and opening/closing procedures. May carry keys to kiosk cabinets, lock/secure kiosks and assets, and report lost keys/assets to management. Customer obsessed: engages with customers in a friendly, engaging manner; builds rapport, trust, and loyalty; commits to exceptional service and exceeding customer expectations. Proactively reaches out to potential customers to drive sales activity; follows up with customers, captures referrals, manages Be Back processes, and builds relationships with new and existing customers. May perform price overrides for specialty offers specific to National Retail. Builds relationships with nearby leadership and teams to support the customer experience from account setup to device support and account servicing. Education and Work Experience
High School Diploma/GED (Required) 6 months of customer service and/or sales experience; retail environment preferred. Knowledge, Skills and Abilities
Customer Satisfaction: Passionate advocate with the desire to be yourself when connecting with and serving customers; balance customer experience and performance goals. (Required) Team Building: Willingness to work with peers and store leaders, learn and share best practices, while serving customers and providing resolutions. (Required) Retail Sales: Competitive drive and confidence to succeed in a fast-paced sales environment. (Required) Licenses and Certifications
At least 18 years of age Legally authorized to work in the United States Travel: Travel Required (Yes/No): No DOT Regulated: DOT Regulated Position (Yes/No): No Safety Sensitive Position (Yes/No): No Hourly Base Pay: $19.00, plus $5.00 per hour training pay. Within the first 90 days working at T-Mobile, Mobile Associates receive on-the-job training and are eligible for hourly training pay. After completion, Mobile Associates advance to the Mobile Expert role and become eligible for an annual incentive target of $18,000/year. Actual incentives vary based on performance and full-time status. All employees are guaranteed to earn $20/hour inclusive of base pay and incentives. And since we are ALL owners, EVERY employee is eligible for an Annual Stock Grant. Benefits and Company Support
Benefits reflect the spirit of One Team, Together. Full- and part-time employees have access to the same benefits when eligible. Benefits include medical, dental and vision insurance, a flexible spending account, 401(k), employee stock grants, employee stock purchase plan, paid time off and up to 12 paid holidays (approximately 4 weeks for new full-time employees and about 2.5 weeks for new part-time employees annually), paid parental and family leave, family building benefits, back-up care, childcare subsidy, tuition assistance, college coaching, short- and long-term disability, voluntary AD&D coverage, voluntary life and disability insurance, and voluntary long-term care insurance. Eligible employees may also receive mobile service and home internet discounts, pet insurance, and access to commuter and transit programs. To learn about T-Mobile’s benefits, visit www.t-mobilebenefits.com. Never stop growing! The Un-carrier doesn’t have a corporate ladder—it’s more like a jungle gym of possibilities. We love helping employees grow in their careers, because shared drive to aim high drives our business and culture forward. By applying, you’re living our values and investing in your career growth—you’re unstoppable! T-Mobile USA, Inc. is an Equal Opportunity Employer. Decisions concerning employment are made without regard to age, race, ethnicity, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, religious affiliation, marital status, citizenship status, veteran status, disability, or any other status protected by law. Discrimination or harassment based on these factors is not tolerated. Talent comes in all forms. If you are an individual with a disability and need reasonable accommodation, please inform us by emailing ApplicantAccommodation@t-mobile.com or calling 1-844-873-9500. This contact is for accommodation requests only and not for job inquiries.
#J-18808-Ljbffr
At T-Mobile, we invest in YOU! Our Total Rewards Package ensures that employees get the same big love we give our customers. All team members receive a competitive base salary and compensation package. Employees enjoy opportunities through our annual stock grant, employee stock purchase plan, 401(k), and access to free, year-round money coaches. Mobile Associates, Store-in-Store are an integral part of the Retail Team, responsible for bringing the T-Mobile brand to life within National Sales partner locations where active customer engagement is crucial for success. They are ambassadors who create energy and excitement around our products and services. They are obsessed with the connected world and thrive in a high-traffic environment where technology innovations, customer needs and the Retail experience are continuously evolving. They excel at building and deepening relationships with customers through meaningful interactions, identify customer needs, educate, demonstrate, and recommend solutions. Mobile Associate SiS exceed performance targets by doing it the Right Way, excelling in sales, providing exceptional customer experiences, and meeting quality of sale metrics. Job Responsibilities
Proactively engages with a broad range of customers in a highly-traffic retail environment. Uses digital tools, communicates effectively, educates customers, and showcases the value of T-Mobile solutions. Leverages digital self-serve tools during customer interactions and onboarding; identifies customer needs and uses solution-based selling to demonstrate the value of T-Mobile products and services. Recommends wireless solutions and onboarding solutions to help customers self-serve and utilize the T-Mobile app, deepening relationships and ensuring satisfaction. Completes training on the in-store experience, new skills, products and processes, knowledge of systems and resources. Reviews personal results, current promotions, and Hub updates to be customer-ready. Partners with nearby store locations to onboard customers. Performs skills practice, knowledge sharing, store operations, and opening/closing procedures. May carry keys to kiosk cabinets, lock/secure kiosks and assets, and report lost keys/assets to management. Customer obsessed: engages with customers in a friendly, engaging manner; builds rapport, trust, and loyalty; commits to exceptional service and exceeding customer expectations. Proactively reaches out to potential customers to drive sales activity; follows up with customers, captures referrals, manages Be Back processes, and builds relationships with new and existing customers. May perform price overrides for specialty offers specific to National Retail. Builds relationships with nearby leadership and teams to support the customer experience from account setup to device support and account servicing. Education and Work Experience
High School Diploma/GED (Required) 6 months of customer service and/or sales experience; retail environment preferred. Knowledge, Skills and Abilities
Customer Satisfaction: Passionate advocate with the desire to be yourself when connecting with and serving customers; balance customer experience and performance goals. (Required) Team Building: Willingness to work with peers and store leaders, learn and share best practices, while serving customers and providing resolutions. (Required) Retail Sales: Competitive drive and confidence to succeed in a fast-paced sales environment. (Required) Licenses and Certifications
At least 18 years of age Legally authorized to work in the United States Travel: Travel Required (Yes/No): No DOT Regulated: DOT Regulated Position (Yes/No): No Safety Sensitive Position (Yes/No): No Hourly Base Pay: $19.00, plus $5.00 per hour training pay. Within the first 90 days working at T-Mobile, Mobile Associates receive on-the-job training and are eligible for hourly training pay. After completion, Mobile Associates advance to the Mobile Expert role and become eligible for an annual incentive target of $18,000/year. Actual incentives vary based on performance and full-time status. All employees are guaranteed to earn $20/hour inclusive of base pay and incentives. And since we are ALL owners, EVERY employee is eligible for an Annual Stock Grant. Benefits and Company Support
Benefits reflect the spirit of One Team, Together. Full- and part-time employees have access to the same benefits when eligible. Benefits include medical, dental and vision insurance, a flexible spending account, 401(k), employee stock grants, employee stock purchase plan, paid time off and up to 12 paid holidays (approximately 4 weeks for new full-time employees and about 2.5 weeks for new part-time employees annually), paid parental and family leave, family building benefits, back-up care, childcare subsidy, tuition assistance, college coaching, short- and long-term disability, voluntary AD&D coverage, voluntary life and disability insurance, and voluntary long-term care insurance. Eligible employees may also receive mobile service and home internet discounts, pet insurance, and access to commuter and transit programs. To learn about T-Mobile’s benefits, visit www.t-mobilebenefits.com. Never stop growing! The Un-carrier doesn’t have a corporate ladder—it’s more like a jungle gym of possibilities. We love helping employees grow in their careers, because shared drive to aim high drives our business and culture forward. By applying, you’re living our values and investing in your career growth—you’re unstoppable! T-Mobile USA, Inc. is an Equal Opportunity Employer. Decisions concerning employment are made without regard to age, race, ethnicity, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, religious affiliation, marital status, citizenship status, veteran status, disability, or any other status protected by law. Discrimination or harassment based on these factors is not tolerated. Talent comes in all forms. If you are an individual with a disability and need reasonable accommodation, please inform us by emailing ApplicantAccommodation@t-mobile.com or calling 1-844-873-9500. This contact is for accommodation requests only and not for job inquiries.
#J-18808-Ljbffr