monday.com
This is a unique opportunity
to join a new and innovative team within the Tech Touch organization, where you'll help shape the future of how we drive growth and retention at scale.
The Tech CS team delivers strategic expertise to help customers grow, retain, and scale with monday.com. Our AI-driven infrastructure ensures we engage the right client at the right time for maximum impact.
As a Tech CSM, you’ll play a key role in this mission.
Tech CSMs work across multiple customer motions, applying deep product knowledge and success strategies, whether in 1:1 engagements for high-impact goals or by running 1:many programs to influence target segments.
We focus on supporting accounts without a dedicated CSM by partnering with Sales and leveraging best practices, high technology, and robust customer data to identify and deliver measurable value through more advanced use of monday.com.
We're redefining proactive customer engagement through a blend of AI-powered insights, human connection, and rapid consultation, and we're looking for curious, adaptable, and customer-obsessed individuals to help us lead the way.
Our team is growing, and we’re hiring a Tech CSM to support, retain, and grow customers by leading initiatives and collaborating with cross-functional stakeholders.
Part coach, consultant, and product expert, our Tech CSMs are passionate about helping customers enhance collaboration and drive long-term success with monday.com.
About The Role What you’ll do:
Support Sales on-demand by quickly responding to risk and growth opportunities
This role requires the ability to build trust and leave a strong impression quickly, often within a few sessions, before moving on to support the next account.
This role requires a proactive approach, identifying customer signals and escalating to Sales before further action occurs
Define and help customers achieve key business goals in short, high-impact engagements
Engage 1:1 with targeted customers at key points in the customer journey to ensure the adoption of monday.com and growth.
Take part in and occasionally lead digital engagement initiatives such as CS Office Hours, webinars, or targeted campaigns.
Contribute to team enablement and knowledge by sharing best practices, success stories, and scalable approaches.
Represent the voice of the customer and influence the product development roadmap.
Collaborate closely with Sales to ensure a seamless customer journey, acting as a trusted advisor during key account touchpoints.
Your Experience & Skills What we’re looking for:
1-2+ years of B2B customer success, or customer-facing experience working with accounts of various sizes
Proven ability to switch context quickly and manage multiple accounts at different lifecycle stages simultaneously
Comfortable working in a fast-paced environment and delivering impact through short-term, high-value engagements
Strong collaboration skills and experience working cross-functionally, especially with Sales teams
Proactive mindset. Able to identify signals and initiate value-driven conversations quickly
Superb written and verbal communication skills
Positive attitude, solution-oriented, with strong self-management and organizational skills
Ability to take initiative and adapt
Strong customer-facing and presentation skills
BA or BS degree
For New York City-based hires only: Compensation Range: $86,000-$95,000 base salary, subject to standard withholding and applicable taxes. In addition to base salary, the role includes opportunity to receive and/or earn a discretionary bonus and/or equity based on Company’s plans and in accordance with Company’s policies. Compensation finally awarded to the candidate will be commensurate with the candidate’s skills and experience. Compensation ranges for candidates in locations outside of New York City may differ based on the cost of labor and such additional factors for such other locations.
Visa sponsorship for this role is currently not available.
monday.com is proud to be an equal opportunity employer. We hire talented individuals, regardless of gender, race, ethnicity, ancestry, age, disability, sexual orientation, gender identity or expression, military or veteran status, cultural background, religious beliefs, or any other characteristic protected by federal, state, or local laws.
We believe in equal opportunity.
Monday.com is an equal opportunity employer and bans discrimination and harassment of any kind. Monday.com is committed to the standard of equal employment opportunity for all employees and to creating and maintaining a workplace free of discrimination and harassment.
All qualified applicants will be considered for employment regardless of any personal characteristic. We encourage candidates from all backgrounds to apply, regardless of their race, religion, national origin, ethnicity, sexual orientation, gender identity, age, marital status, family or parental status, physical or mental disability or any other status protected by the laws or regulations in the locations where Monday.com operates.
Monday.com is committed to working with and providing access and reasonable accommodation to applicants with any disabilities. If you think you may require accommodation for any part of the recruitment process, please send a request to accommodations@monday.com.
All requests for accommodation are treated confidentially , as practical and permitted by law.
Meet the Customer Success team The Customer Success Team is the trusted advisor for building relationships, driving product adoption, and empowering teams to fulfill their goals. By being experts of the monday.com platform, we are able to provide a unique level of consultation and inspiration to our customers. We are an energetic, empathetic and passionate team that enjoys teamwork and taking on new challenges in this dynamic environment.
#J-18808-Ljbffr
to join a new and innovative team within the Tech Touch organization, where you'll help shape the future of how we drive growth and retention at scale.
The Tech CS team delivers strategic expertise to help customers grow, retain, and scale with monday.com. Our AI-driven infrastructure ensures we engage the right client at the right time for maximum impact.
As a Tech CSM, you’ll play a key role in this mission.
Tech CSMs work across multiple customer motions, applying deep product knowledge and success strategies, whether in 1:1 engagements for high-impact goals or by running 1:many programs to influence target segments.
We focus on supporting accounts without a dedicated CSM by partnering with Sales and leveraging best practices, high technology, and robust customer data to identify and deliver measurable value through more advanced use of monday.com.
We're redefining proactive customer engagement through a blend of AI-powered insights, human connection, and rapid consultation, and we're looking for curious, adaptable, and customer-obsessed individuals to help us lead the way.
Our team is growing, and we’re hiring a Tech CSM to support, retain, and grow customers by leading initiatives and collaborating with cross-functional stakeholders.
Part coach, consultant, and product expert, our Tech CSMs are passionate about helping customers enhance collaboration and drive long-term success with monday.com.
About The Role What you’ll do:
Support Sales on-demand by quickly responding to risk and growth opportunities
This role requires the ability to build trust and leave a strong impression quickly, often within a few sessions, before moving on to support the next account.
This role requires a proactive approach, identifying customer signals and escalating to Sales before further action occurs
Define and help customers achieve key business goals in short, high-impact engagements
Engage 1:1 with targeted customers at key points in the customer journey to ensure the adoption of monday.com and growth.
Take part in and occasionally lead digital engagement initiatives such as CS Office Hours, webinars, or targeted campaigns.
Contribute to team enablement and knowledge by sharing best practices, success stories, and scalable approaches.
Represent the voice of the customer and influence the product development roadmap.
Collaborate closely with Sales to ensure a seamless customer journey, acting as a trusted advisor during key account touchpoints.
Your Experience & Skills What we’re looking for:
1-2+ years of B2B customer success, or customer-facing experience working with accounts of various sizes
Proven ability to switch context quickly and manage multiple accounts at different lifecycle stages simultaneously
Comfortable working in a fast-paced environment and delivering impact through short-term, high-value engagements
Strong collaboration skills and experience working cross-functionally, especially with Sales teams
Proactive mindset. Able to identify signals and initiate value-driven conversations quickly
Superb written and verbal communication skills
Positive attitude, solution-oriented, with strong self-management and organizational skills
Ability to take initiative and adapt
Strong customer-facing and presentation skills
BA or BS degree
For New York City-based hires only: Compensation Range: $86,000-$95,000 base salary, subject to standard withholding and applicable taxes. In addition to base salary, the role includes opportunity to receive and/or earn a discretionary bonus and/or equity based on Company’s plans and in accordance with Company’s policies. Compensation finally awarded to the candidate will be commensurate with the candidate’s skills and experience. Compensation ranges for candidates in locations outside of New York City may differ based on the cost of labor and such additional factors for such other locations.
Visa sponsorship for this role is currently not available.
monday.com is proud to be an equal opportunity employer. We hire talented individuals, regardless of gender, race, ethnicity, ancestry, age, disability, sexual orientation, gender identity or expression, military or veteran status, cultural background, religious beliefs, or any other characteristic protected by federal, state, or local laws.
We believe in equal opportunity.
Monday.com is an equal opportunity employer and bans discrimination and harassment of any kind. Monday.com is committed to the standard of equal employment opportunity for all employees and to creating and maintaining a workplace free of discrimination and harassment.
All qualified applicants will be considered for employment regardless of any personal characteristic. We encourage candidates from all backgrounds to apply, regardless of their race, religion, national origin, ethnicity, sexual orientation, gender identity, age, marital status, family or parental status, physical or mental disability or any other status protected by the laws or regulations in the locations where Monday.com operates.
Monday.com is committed to working with and providing access and reasonable accommodation to applicants with any disabilities. If you think you may require accommodation for any part of the recruitment process, please send a request to accommodations@monday.com.
All requests for accommodation are treated confidentially , as practical and permitted by law.
Meet the Customer Success team The Customer Success Team is the trusted advisor for building relationships, driving product adoption, and empowering teams to fulfill their goals. By being experts of the monday.com platform, we are able to provide a unique level of consultation and inspiration to our customers. We are an energetic, empathetic and passionate team that enjoys teamwork and taking on new challenges in this dynamic environment.
#J-18808-Ljbffr