Munro Footwear Group
Position Title:
To be considered for this position you must complete the state application and attach all required documents through the Montana State Careers site at www.statecareers.mt.gov.
The Montana Department of Public Health and Human Services (DPHHS) has a career opportunity within the Business and Financial Services Division in Helena.
This position is the first point of contact for assisting customers with Medically Needy and Worker’s with Disabilities Cost Share payments by telephone and in person for the Business and Financial Services Division. Responsibilities include, but are not limited to: handling daily call operations and ensuring customer needs are fully resolved, maintaining customer records and financial accounts by processing customer payment and adjustments, assisting walk‑in customers related to payment processing and other account services, and processing mail and conducting research and account analysis. The position is responsible for interacting with internal and external clients on a regular basis, including case workers, program staff (e.g., Medicaid) and the authorized representatives for the clients.
Why Join DPHHS Our mission at DPHHS is serving Montanans in their communities to improve health, safety, well‑being, and empower independence. By joining our department, you will have the opportunity to perform meaningful work in public service to our state and its residents.
The State of Montana's comprehensive benefits package includes healthcare coverage, retirement plans, paid vacation, sick leave, holidays, work/life balance, and eligibility to participate in the Public Service Loan Forgiveness (PSLF) program. In addition, DPHHS is the largest state agency with a wide range of advancement opportunities whether you are joining the workforce or have several years of experience.
Qualifications for this Career Opportunity
Knowledge of customer service, including needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
Skill with standard office databases and computer equipment, including keyboarding with speed, using a spreadsheet, word processing, and ability to use multiple complex computer applications.
Ability to ensure accuracy, completeness, and quality.
Working knowledge of accounting principles and practices.
High school diploma or equivalent.
One year of vocational or post‑secondary education/training in office administration or equivalent.
Two years of office experience such as customer service, insurance processing, or bookkeeping/accounting.
Equivalent combinations of related education and experience may be considered.
Ability to handle a high volume of calls.
Preferred: Call center experience; skill with call center equipment, computer software and procedures.
How to Apply To be considered for a DPHHS position, submit the following required documents with your application on the State of Montana Careers website. When submitting the required documents, you must check the "relevant document" box to ensure your attachments are uploaded correctly to your application for this position.
Resume References
Successful applicants will be subject to background checks relevant to the position and must pass reference checks before an offer will be extended. DPHHS is an equal opportunity employer. Women, minorities, and people with disabilities are encouraged to apply. For a copy of the full job description or if you need a reasonable accommodation in the application or hiring process, contact DPHHS Human Resources listed below.
Additional Information This position may be eligible for partial telework within the state of Montana. Specific conditions will be provided by the supervisor and must adhere to state policy.
This position may be eligible for a statutory $1.00 an hour base pay increase effective July 1, 2026.
This position is open until filled with frequent screening of applicants. The first screening of candidates will take place October 29, 2025.
Salary 21.55 - 21.55 Hourly
Telework Eligibility: Telework Eligible (Full‑time telework is not available. Telework schedule must be supervisor approved.)
Benefits Package Eligibility: Health Insurance, Paid Leave & Holidays, Retirement Plan
Number of Openings 1
Job Type Standard
Shift Day Job
Travel No
Primary Location Helena Agency: Department of Public Health & Human Services Union: Montana Federation of Public Employees
Posting Date Oct 22, 2025, 9:15:37 PM
Closing Date: Ongoing
Required Application Materials Cover Letter, Resume, References
Contact Name: Jenny Fowler Email: jenny.fowler@mt.gov Phone: 406-444-4550
The State of Montana has a decentralized human resources (HR) system. Each agency is responsible for its own recruitment and selection. Anyone who needs a reasonable accommodation in the application or hiring process should contact the agency's HR staff identified on the job listing or by dialing the Montana Relay at 711. Montana Job Service Offices also offer services including assistance with submitting an online application.
State government does not discriminate based on race, color, national origin, religion, sex, sexual orientation, gender identity or expression, pregnancy, childbirth or medical conditions related to pregnancy or childbirth, age, physical or mental disability, genetic information, marital status, creed, political beliefs or affiliation, veteran status, military service, retaliation, or any other factor not related to merit and qualifications of an employee or applicant.
#J-18808-Ljbffr
To be considered for this position you must complete the state application and attach all required documents through the Montana State Careers site at www.statecareers.mt.gov.
The Montana Department of Public Health and Human Services (DPHHS) has a career opportunity within the Business and Financial Services Division in Helena.
This position is the first point of contact for assisting customers with Medically Needy and Worker’s with Disabilities Cost Share payments by telephone and in person for the Business and Financial Services Division. Responsibilities include, but are not limited to: handling daily call operations and ensuring customer needs are fully resolved, maintaining customer records and financial accounts by processing customer payment and adjustments, assisting walk‑in customers related to payment processing and other account services, and processing mail and conducting research and account analysis. The position is responsible for interacting with internal and external clients on a regular basis, including case workers, program staff (e.g., Medicaid) and the authorized representatives for the clients.
Why Join DPHHS Our mission at DPHHS is serving Montanans in their communities to improve health, safety, well‑being, and empower independence. By joining our department, you will have the opportunity to perform meaningful work in public service to our state and its residents.
The State of Montana's comprehensive benefits package includes healthcare coverage, retirement plans, paid vacation, sick leave, holidays, work/life balance, and eligibility to participate in the Public Service Loan Forgiveness (PSLF) program. In addition, DPHHS is the largest state agency with a wide range of advancement opportunities whether you are joining the workforce or have several years of experience.
Qualifications for this Career Opportunity
Knowledge of customer service, including needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
Skill with standard office databases and computer equipment, including keyboarding with speed, using a spreadsheet, word processing, and ability to use multiple complex computer applications.
Ability to ensure accuracy, completeness, and quality.
Working knowledge of accounting principles and practices.
High school diploma or equivalent.
One year of vocational or post‑secondary education/training in office administration or equivalent.
Two years of office experience such as customer service, insurance processing, or bookkeeping/accounting.
Equivalent combinations of related education and experience may be considered.
Ability to handle a high volume of calls.
Preferred: Call center experience; skill with call center equipment, computer software and procedures.
How to Apply To be considered for a DPHHS position, submit the following required documents with your application on the State of Montana Careers website. When submitting the required documents, you must check the "relevant document" box to ensure your attachments are uploaded correctly to your application for this position.
Resume References
Successful applicants will be subject to background checks relevant to the position and must pass reference checks before an offer will be extended. DPHHS is an equal opportunity employer. Women, minorities, and people with disabilities are encouraged to apply. For a copy of the full job description or if you need a reasonable accommodation in the application or hiring process, contact DPHHS Human Resources listed below.
Additional Information This position may be eligible for partial telework within the state of Montana. Specific conditions will be provided by the supervisor and must adhere to state policy.
This position may be eligible for a statutory $1.00 an hour base pay increase effective July 1, 2026.
This position is open until filled with frequent screening of applicants. The first screening of candidates will take place October 29, 2025.
Salary 21.55 - 21.55 Hourly
Telework Eligibility: Telework Eligible (Full‑time telework is not available. Telework schedule must be supervisor approved.)
Benefits Package Eligibility: Health Insurance, Paid Leave & Holidays, Retirement Plan
Number of Openings 1
Job Type Standard
Shift Day Job
Travel No
Primary Location Helena Agency: Department of Public Health & Human Services Union: Montana Federation of Public Employees
Posting Date Oct 22, 2025, 9:15:37 PM
Closing Date: Ongoing
Required Application Materials Cover Letter, Resume, References
Contact Name: Jenny Fowler Email: jenny.fowler@mt.gov Phone: 406-444-4550
The State of Montana has a decentralized human resources (HR) system. Each agency is responsible for its own recruitment and selection. Anyone who needs a reasonable accommodation in the application or hiring process should contact the agency's HR staff identified on the job listing or by dialing the Montana Relay at 711. Montana Job Service Offices also offer services including assistance with submitting an online application.
State government does not discriminate based on race, color, national origin, religion, sex, sexual orientation, gender identity or expression, pregnancy, childbirth or medical conditions related to pregnancy or childbirth, age, physical or mental disability, genetic information, marital status, creed, political beliefs or affiliation, veteran status, military service, retaliation, or any other factor not related to merit and qualifications of an employee or applicant.
#J-18808-Ljbffr