Customer Service Representative Job at Ether in New York

Overview

About Ether.fi: Ether.fi is a crypto-native financial platform focused on decentralized finance solutions aimed at onboarding users to crypto. Learn more at ether.fi.

Position Overview

This is a full-time role for a Customer Service Representative. The Customer Service Representative will be responsible for providing exceptional customer support, ensuring customer satisfaction, and managing the overall customer experience. Daily tasks include responding to customer inquiries, resolving issues, moderating our community, and maintaining a high level of customer service.

Qualifications

• Skills in Customer Service Representatives, Customer Support, and ensuring Customer Satisfaction
• Experience with DeFi protocols and cryptocurrencies desired
• Excellent communication and problem-solving skills
• Ability to work independently and as part of a team
• Prior experience in the financial or crypto industry is a plus
• Bachelor\'s degree in a relevant field is preferred

Perks & Benefits

• Competitive salary, performance-based incentives, and token allocation grant
• Opportunity to work with a Top 4 Ethereum protocol, by TVL
• Opportunities for professional development and growth within the organization
• Health, dental, and vision insurance plans
• Collaborative and inclusive work culture
• Exposure to cutting-edge technologies in the blockchain and cryptocurrency space
• Global team with opportunity for travel and working out of our 3 offices around the world
• 4 weeks work from anywhere
• Exciting company events and team-building off-sites