Russell Tobin is hiring: Customer Service Specialist in Grants Pass

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Russell Tobin provided pay range

This range is provided by Russell Tobin. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$16.00/hr - $16.00/hr

Direct message the job poster from Russell Tobin

Remote, must be able to support PST hours Duration: 2+ months Shift:8am to 5pm Details:

As a Customer Service Specialist for one of our direct Clients, your mission will be to act as a representative of our company to provide top quality service to our customers.

PRIMARY RESPONSIBILITIES

• Follow established processes and systems to ensure that Customer Care Standards are met or exceeded for every customer contact.
• Maintaining a positive, empathetic, and professional attitude toward customers at all times.
• Develop a strong knowledge of our product portfolio and procedures.
• Demonstrate 100% follow through in every commitment in an effort to provide one call resolution.
• Effectively communicate additional promotions and services we offer.
• Process customer orders in a courteous, efficient, timely manner with minimal errors.
• Properly document customer complaints and concerns immediately and facilitate satisfactory resolution.
• Communicate effectively with leaders including the Customer Service Supervisor & Manager. Communications include updating them regularly to guarantee customer expectations are met and any problems or issues are addressed in a timely and professional manner.
• Regularly attend and participate in team meetings.
• Participate in ongoing training and development to improve the knowledge and skill required to better serve our customers.
• Other duties as assigned by Manager.

Specific Duties

• Provide quality customer service by answering incoming customer calls and entering orders, responding to customer questions/concerns.
• Communicating with customers through various channels (Phone, email, chat).
• Effectively communicate additional promotions and services we offer.
• Engage with clients in a friendly and professional manner while actively listening to their concerns.
• Offer support and solutions to customers in accordance with the company's customer service policies.
• Identify customer questions, complaints, concerns, and respectfully and professionally provide sufficient answers and solutions to all customer queries.
• Redirect customers to appropriate departments and teams when necessary and follow up with callers on complaint/question status, ensure resolution.
• Collaborate with team members and other company departments to ensure overall customer and product satisfaction goals.

Goals

• Quality Assurance – 90% Rating on calls/emails/chat interactions.
• Transactions Per Hour – 8 Transactions per hour worked (6 for chat).
• Accessibility – 85% Availability, minimize unnecessary offline time.
• Answered Interactions – 99% of Interactions are answered.
• Attendance – Compliance to the attendance policy.
• Development & Training – Completion of training and action steps.

Seniority level

Entry level

Employment type

Contract

Job function

Customer Service

Industries

Retail Apparel and Fashion

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