Compass Group USA
WELCOME EXPERIENCE AMBASSADOR
Compass Group USA
Join us as a Welcome Experience Ambassador at Compass Group USA. Rapport, a specialized division of FLIK Hospitality Group, focuses on guest and employee services, meeting and event planning, and conference center management. We are committed to fostering long‑term career development, providing ambassadors with comprehensive benefits and a supportive environment.
Job Summary The Welcome Experience Ambassador is the first point of contact for visitors, ensuring a warm, professional atmosphere. Located on the reception floor and in all public areas, the ambassador greets and directs guests, assists during visits, and upholds all security and safety procedures.
Compensation & Benefits Salary: $25–$30 per hour. Other forms of compensation are available as part of the Ambassador program.
Medical
Dental
Vision
Life Insurance / AD
Disability Insurance
Retirement Plan
Paid Time Off
Holiday Time Off (varies by site/state)
Associate Shopping Program
Health and Wellness Programs
Discount Marketplace
Identity Theft Protection
Pet Insurance
Commuter Benefits
Employee Assistance Program
Flexible Spending Accounts (FSAs)
Paid Parental Leave
Personal Leave
Job Responsibilities
Provide high‑level internal and external customer support.
Greet employees and visitors, welcoming them with a smile and maintaining eye contact.
Meet, greet, and escort all VIP guests.
Ensure guests are delighted and satisfied during their arrival, stay, and departure.
Optimize daily workspace occupancy and assist with day‑of space reservations using an online tool.
Assist with guest services: wayfinding, checking coats and luggage, etc.
Handle daily signage requirements for guest wayfinding.
Maintain building visitor list by managing the access badge process for employees and visitors.
Follow all security, fire, health, and safety guidelines.
Collaborate with facilities, local technology, and other workplace departments to ensure a high‑quality experience for all guests.
Work closely with the Workplace team, providing supplemental support as necessary.
Prepare and maintain the lobby area daily, aligning all furniture for a welcoming look.
Restock supplies daily throughout the reception areas.
Speak knowledgeably about the office, building, surrounding areas, transportation, local restaurants, and other points of interest.
Provide general travel support (arranging transportation, providing directions, etc.).
Respond to inquiries and anticipate customer needs.Maintain a strong awareness of business activity and communicate all updates with your team members.
Meet or exceed company initiatives and Key Performance Indicators (KPIs) that drive the company's operational goals.
Conduct opening and closing walkthroughs when business requires.
Provide general administrative support.
Perform other duties as assigned.
Key Competencies
Genuine sense of hospitality and commitment to delivering a memorable experience.
Ability to work under pressure, prioritizing tasks and juggling multiple responsibilities.
Excellent listening and oral communication skills.
Basic computer skills and knowledge of office technology/equipment.
Discreet, ethical, and committed to maintaining confidentiality.
Consistently professional approach with ownership and responsibility within and outside one’s job domain.
Apply to Rapport today! Rapport maintains a drug‑free workplace and offers a comprehensive benefits program. Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. The company considers all qualified applicants, including those with criminal history, in accordance with applicable federal and state laws.
Equal Opportunity Employer Compass Group is an equal opportunity employer. At Compass, we are committed to treating all applicants and associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.
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Join us as a Welcome Experience Ambassador at Compass Group USA. Rapport, a specialized division of FLIK Hospitality Group, focuses on guest and employee services, meeting and event planning, and conference center management. We are committed to fostering long‑term career development, providing ambassadors with comprehensive benefits and a supportive environment.
Job Summary The Welcome Experience Ambassador is the first point of contact for visitors, ensuring a warm, professional atmosphere. Located on the reception floor and in all public areas, the ambassador greets and directs guests, assists during visits, and upholds all security and safety procedures.
Compensation & Benefits Salary: $25–$30 per hour. Other forms of compensation are available as part of the Ambassador program.
Medical
Dental
Vision
Life Insurance / AD
Disability Insurance
Retirement Plan
Paid Time Off
Holiday Time Off (varies by site/state)
Associate Shopping Program
Health and Wellness Programs
Discount Marketplace
Identity Theft Protection
Pet Insurance
Commuter Benefits
Employee Assistance Program
Flexible Spending Accounts (FSAs)
Paid Parental Leave
Personal Leave
Job Responsibilities
Provide high‑level internal and external customer support.
Greet employees and visitors, welcoming them with a smile and maintaining eye contact.
Meet, greet, and escort all VIP guests.
Ensure guests are delighted and satisfied during their arrival, stay, and departure.
Optimize daily workspace occupancy and assist with day‑of space reservations using an online tool.
Assist with guest services: wayfinding, checking coats and luggage, etc.
Handle daily signage requirements for guest wayfinding.
Maintain building visitor list by managing the access badge process for employees and visitors.
Follow all security, fire, health, and safety guidelines.
Collaborate with facilities, local technology, and other workplace departments to ensure a high‑quality experience for all guests.
Work closely with the Workplace team, providing supplemental support as necessary.
Prepare and maintain the lobby area daily, aligning all furniture for a welcoming look.
Restock supplies daily throughout the reception areas.
Speak knowledgeably about the office, building, surrounding areas, transportation, local restaurants, and other points of interest.
Provide general travel support (arranging transportation, providing directions, etc.).
Respond to inquiries and anticipate customer needs.Maintain a strong awareness of business activity and communicate all updates with your team members.
Meet or exceed company initiatives and Key Performance Indicators (KPIs) that drive the company's operational goals.
Conduct opening and closing walkthroughs when business requires.
Provide general administrative support.
Perform other duties as assigned.
Key Competencies
Genuine sense of hospitality and commitment to delivering a memorable experience.
Ability to work under pressure, prioritizing tasks and juggling multiple responsibilities.
Excellent listening and oral communication skills.
Basic computer skills and knowledge of office technology/equipment.
Discreet, ethical, and committed to maintaining confidentiality.
Consistently professional approach with ownership and responsibility within and outside one’s job domain.
Apply to Rapport today! Rapport maintains a drug‑free workplace and offers a comprehensive benefits program. Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. The company considers all qualified applicants, including those with criminal history, in accordance with applicable federal and state laws.
Equal Opportunity Employer Compass Group is an equal opportunity employer. At Compass, we are committed to treating all applicants and associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.
#J-18808-Ljbffr