Tennyson Insurance
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Claims Manager, Workers Compensation
Zurich is looking for an accomplished Workers Compensation Claims Team Manager for our Northeast region. This position offers a hybrid work schedule from our Parsippany or Boston offices, or a fully remote setup based in Connecticut, Delaware, Maine, Massachusetts, New Hampshire, New Jersey, New York, Pennsylvania, Rhode Island, or Vermont. In This Role You Will Be Responsible For
Drive superior claims results for low‑to‑high complexity and exposure, personal or commercial claims in property/casualty lines of business by providing direction, technical guidance, and tracking and reporting on key metrics. Achieve customer satisfaction targets by building and maintaining relationships with internal colleagues, external customers, and brokers, and analyzing and resolving quality and customer service problems. Achieve best practices by reviewing claims files, identifying trends, and recommending improvements. Manage corporate expenses by monitoring file allocations, resources, and other expenditures to ensure appropriateness. Ensure compliance with all legal, regulatory, and internal control requirements. Provide claims insights to assist business units by collaborating in product development, customer/broker stewardship, and prospect meetings. Motivate and lead a high‑performance team by attracting, onboarding, recruiting, and retaining team members. Drive the performance management process by communicating job expectations, monitoring and evaluating performance, providing feedback, and facilitating employee development per the company’s policies. Maintain transparent communication by appropriately communicating organization information to the team through department meetings, one‑on‑one meetings, appropriate email, IM, and regular interpersonal communications. Create a workplace culture that is consistent with the Zurich mission, vision, and Zurich Basics. Protect Zurich’s reputation by keeping claims information confidential. Maintain professional and technical knowledge by attending educational workshops, professional publications, establishing personal networks, and participating in professional societies. Contribute to the team effort by accomplishing related results and participating on projects as needed. Basic Qualifications
Juris Doctor and 5 or more years of experience in the Claims area OR Bachelors Degree and 6 or more years of experience in the Claims area OR High School Diploma or equivalent and 8 or more years of experience in the Claims area AND Customer service experience Experience with Microsoft Office Experience collaborating across work groups Knowledge of insurance legal statutes and procedures Knowledge of the insurance industry, claims and the insurance legal and regulatory environment Travel 0‑20% Preferred Qualifications
6+ years of experience in the Workers Compensation line of business 6+ years of experience handling litigation management 6+ years of direct people management experience Self‑Insured License WCCA, WCCP Designations Knowledge and skill of claims handling Negotiation experience Experience in line of business Excellent communication skills Analytical skills At Zurich, compensation for roles is influenced by a variety of factors, including but not limited to the specific office location, role, skill set, and level of experience. In compliance with local laws, Zurich commits to providing a fair and reasonable compensation range for each role. The proposed salary range for this position is $98,300.00 – $130,000.00, with short‑term incentive bonus eligibility set at 15%. As an insurance company, Zurich is subject to 18 U.S. Code § 1033. Zurich in North America is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race/ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status. Zurich does not accept unsolicited resumes from search firms or employment agencies. Any unsolicited resume will become the property of Zurich American Insurance. Location(s): AM – Parsippany, AM – Boston, AM – New Jersey Virtual Office, AM – New York Virtual Office, AM – Pennsylvania Virtual Office, AM – Connecticut Virtual Office, AM – Massachusetts Virtual Office, AM – Delaware Virtual Office, AM – New Hampshire Virtual Office, AM – Maine Virtual Office, AM – Rhode Island Virtual Office, AM – Vermont Virtual Office. Remote Working: Hybrid Schedule: Full Time Employment Sponsorship Offered: No Apply now »
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Zurich is looking for an accomplished Workers Compensation Claims Team Manager for our Northeast region. This position offers a hybrid work schedule from our Parsippany or Boston offices, or a fully remote setup based in Connecticut, Delaware, Maine, Massachusetts, New Hampshire, New Jersey, New York, Pennsylvania, Rhode Island, or Vermont. In This Role You Will Be Responsible For
Drive superior claims results for low‑to‑high complexity and exposure, personal or commercial claims in property/casualty lines of business by providing direction, technical guidance, and tracking and reporting on key metrics. Achieve customer satisfaction targets by building and maintaining relationships with internal colleagues, external customers, and brokers, and analyzing and resolving quality and customer service problems. Achieve best practices by reviewing claims files, identifying trends, and recommending improvements. Manage corporate expenses by monitoring file allocations, resources, and other expenditures to ensure appropriateness. Ensure compliance with all legal, regulatory, and internal control requirements. Provide claims insights to assist business units by collaborating in product development, customer/broker stewardship, and prospect meetings. Motivate and lead a high‑performance team by attracting, onboarding, recruiting, and retaining team members. Drive the performance management process by communicating job expectations, monitoring and evaluating performance, providing feedback, and facilitating employee development per the company’s policies. Maintain transparent communication by appropriately communicating organization information to the team through department meetings, one‑on‑one meetings, appropriate email, IM, and regular interpersonal communications. Create a workplace culture that is consistent with the Zurich mission, vision, and Zurich Basics. Protect Zurich’s reputation by keeping claims information confidential. Maintain professional and technical knowledge by attending educational workshops, professional publications, establishing personal networks, and participating in professional societies. Contribute to the team effort by accomplishing related results and participating on projects as needed. Basic Qualifications
Juris Doctor and 5 or more years of experience in the Claims area OR Bachelors Degree and 6 or more years of experience in the Claims area OR High School Diploma or equivalent and 8 or more years of experience in the Claims area AND Customer service experience Experience with Microsoft Office Experience collaborating across work groups Knowledge of insurance legal statutes and procedures Knowledge of the insurance industry, claims and the insurance legal and regulatory environment Travel 0‑20% Preferred Qualifications
6+ years of experience in the Workers Compensation line of business 6+ years of experience handling litigation management 6+ years of direct people management experience Self‑Insured License WCCA, WCCP Designations Knowledge and skill of claims handling Negotiation experience Experience in line of business Excellent communication skills Analytical skills At Zurich, compensation for roles is influenced by a variety of factors, including but not limited to the specific office location, role, skill set, and level of experience. In compliance with local laws, Zurich commits to providing a fair and reasonable compensation range for each role. The proposed salary range for this position is $98,300.00 – $130,000.00, with short‑term incentive bonus eligibility set at 15%. As an insurance company, Zurich is subject to 18 U.S. Code § 1033. Zurich in North America is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race/ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status. Zurich does not accept unsolicited resumes from search firms or employment agencies. Any unsolicited resume will become the property of Zurich American Insurance. Location(s): AM – Parsippany, AM – Boston, AM – New Jersey Virtual Office, AM – New York Virtual Office, AM – Pennsylvania Virtual Office, AM – Connecticut Virtual Office, AM – Massachusetts Virtual Office, AM – Delaware Virtual Office, AM – New Hampshire Virtual Office, AM – Maine Virtual Office, AM – Rhode Island Virtual Office, AM – Vermont Virtual Office. Remote Working: Hybrid Schedule: Full Time Employment Sponsorship Offered: No Apply now »
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