City of Richmond
Program and Operations Manager – Enterprise Asset Management & GIS
City of Richmond, Richmond, Virginia, United States, 23214
The City of Richmond, Department of Public Utilities, is seeking a qualified Program and Operations Manager to oversee and help administer the asset management program of DPU to include project, work order and asset management enterprise systems and their associated standard operating procedures (SOPs). The City uses asset management and program management software including ESRI GIS, Trimble Cityworks, Mainsaver CMMS (Computerized Maintenance Management System) and Trimble eBuilder. The ideal candidate will have proficiency in use, buildout, administration, and end‑user training for these or similar enterprise solutions.
The incumbent will be responsible for working closely with diverse stakeholders to define asset management and project management goals, maintain and update enterprise solutions and SOPs, support end users with ongoing training and troubleshooting, and extract data from the enterprise solutions to support broader City initiatives such as annual capital planning and maintenance. Additionally, the incumbent will supervise staff, including assigning and balancing workloads and priorities; conducting performance evaluations; coordinating training, career development and mentoring; and implementing hiring, discipline, and termination procedures.
Asset Management:
Develop and implement asset management programs to effectively track and manage vertical and horizontal utility assets throughout their lifecycle.
Establish processes and procedures for asset acquisition, inventory management, maintenance scheduling, and disposal.
Utilize asset management software and tools to optimize asset performance and maximize return on investment.
Training and Support:
Provide training and support to team and end-users on the use of the asset management tools.
Develop training materials, conduct workshops, and provide ongoing assistance to ensure users are proficient in utilizing the systems effectively.
Continuous Improvement:
Ongoing evaluation and improvement of the enterprise solutions and asset management programs based on feedback, lessons learned, and industry trends.
Identify opportunities for automation, process optimization, and operational efficiency gains to enhance project performance and drive business value.
Management (dependent on experience):
Manage staff working to support asset management initiatives.
MINIMUM TRAINING AND EXPERIENCE
Bachelor's degree in engineering, construction management, business, accounting, finance or public administration or field related to assignment
Six years of journey-level professional experience in area related to assignment
Two years of supervisory experience
An equivalent combination of training and experience (as approved by the department) may be used to meet the minimum qualifications of the classification
PREFERRED QUALIFICATIONS
Minimum of 3-5 years of experience with asset management with strong ESRI GIS experience.
Strong understanding of asset management principles, practices, and enterprise solutions.
Experience with Cityworks.
Experience with municipal utilities.
Experience with PowerBI.
3+ years of staff management experience.
Ability to provide support and troubleshooting services to internal City end users in a professional, prompt, and technically sound manner for asset management and project management enterprise solutions.
Certification in project management (e.g., PMP) and asset management (e.g., CMRP).
Excellent communication, leadership, and stakeholder engagement/management skills.
Ability to manage multiple projects simultaneously and work effectively in a fast-paced environment.
LICENSING, CERTIFICATIONS, AND OTHER SPECIAL REQUIREMENTS
Some positions may require a FMP (Facilities Management Professional) designation.
Some positions may require a CFM (Certified Facility Manager) certification or the ability to attain a CFM certification within 12 months of appointment.
KNOWLEDGE, SKILLS, AND ABILITIES KNOWLEDGE
Accounting, budgeting, accounts payable/receivable
Computer programs such as Microsoft Office Suite
Cultural development
Data analysis
Data management
Electronic databases and related software applications
Federal regulations pertaining to assigned area
Federal, state, and local laws and legal procedures related to focus area
Processes and procedures related to the assigned area
Project management
City guidelines and standards
In-depth knowledge in area of focus
SKILLS
Communicating and coordinating with various internal and external departments
Creating and implementing policies and procedures
Gathering and interpreting data routinely
Interpreting and applying federal regulations for programs
Managing contracts, projects, data, reports, etc.
Overseeing the daily accounting and procurement functions
Overseeing the financial and operational aspects of programs of focus
Overseeing daily operations and directing work flowSetting timetables, achieving milestones, tracking progress, and taking corrective actions
Supervising, including conducting performance evaluations, mentoring, etc.
Understanding a program's intent and application
Writing standard operating procedures
Coaching
Conducting, attending, and participating in various meetings; providing input as needed
Reviewing, preparing, and submitting reports
Customer service
Oral and written communication
ABILITIES
Adapt
Think critically
Grasp overall objectives and determine steps to achieve the objectives
Multi-task
Organize
Problem solve
Manage time effectively
Evaluate and analyze data
Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of the job. Prospective and current employees are invited to discuss accommodations.
ENVIRONMENTAL HAZARDS Working conditions may include exposure to travel to other locations within the City of Richmond as well as outside of the City of Richmond; exposure to hazardous physical conditions such as mechanical parts, electrical currents, vibrations, etc.; atmospheric conditions such as fumes, odors, dusts, gases, and poor ventilation; inadequate lighting; intense noise; and environmental hazards such as disruptive people, imminent danger, and a threatening environment.
PHYSICAL REQUIREMENTS AND WORKING ENVIRONMENT Due to the nature of work assignments, incumbents must be able to perform detailed work on multiple, concurrent tasks, with frequent interruptions and under time constraint. The essential duties of this classification may require the ability to regularly talk, hear, see, and perform repetitive motions; frequently finger; and occasionally climb, balance, stoop, kneel, crouch, reach, stand, walk, list, grasp, and feel. The working conditions may include environmental hazards. In terms of the physical strength to perform the essential duties, this classification is considered to be light work, exerting up to 20 pounds of force occasionally, up to 10 pounds of force frequently, and a negligible amount of force constantly to move objects.
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The incumbent will be responsible for working closely with diverse stakeholders to define asset management and project management goals, maintain and update enterprise solutions and SOPs, support end users with ongoing training and troubleshooting, and extract data from the enterprise solutions to support broader City initiatives such as annual capital planning and maintenance. Additionally, the incumbent will supervise staff, including assigning and balancing workloads and priorities; conducting performance evaluations; coordinating training, career development and mentoring; and implementing hiring, discipline, and termination procedures.
Asset Management:
Develop and implement asset management programs to effectively track and manage vertical and horizontal utility assets throughout their lifecycle.
Establish processes and procedures for asset acquisition, inventory management, maintenance scheduling, and disposal.
Utilize asset management software and tools to optimize asset performance and maximize return on investment.
Training and Support:
Provide training and support to team and end-users on the use of the asset management tools.
Develop training materials, conduct workshops, and provide ongoing assistance to ensure users are proficient in utilizing the systems effectively.
Continuous Improvement:
Ongoing evaluation and improvement of the enterprise solutions and asset management programs based on feedback, lessons learned, and industry trends.
Identify opportunities for automation, process optimization, and operational efficiency gains to enhance project performance and drive business value.
Management (dependent on experience):
Manage staff working to support asset management initiatives.
MINIMUM TRAINING AND EXPERIENCE
Bachelor's degree in engineering, construction management, business, accounting, finance or public administration or field related to assignment
Six years of journey-level professional experience in area related to assignment
Two years of supervisory experience
An equivalent combination of training and experience (as approved by the department) may be used to meet the minimum qualifications of the classification
PREFERRED QUALIFICATIONS
Minimum of 3-5 years of experience with asset management with strong ESRI GIS experience.
Strong understanding of asset management principles, practices, and enterprise solutions.
Experience with Cityworks.
Experience with municipal utilities.
Experience with PowerBI.
3+ years of staff management experience.
Ability to provide support and troubleshooting services to internal City end users in a professional, prompt, and technically sound manner for asset management and project management enterprise solutions.
Certification in project management (e.g., PMP) and asset management (e.g., CMRP).
Excellent communication, leadership, and stakeholder engagement/management skills.
Ability to manage multiple projects simultaneously and work effectively in a fast-paced environment.
LICENSING, CERTIFICATIONS, AND OTHER SPECIAL REQUIREMENTS
Some positions may require a FMP (Facilities Management Professional) designation.
Some positions may require a CFM (Certified Facility Manager) certification or the ability to attain a CFM certification within 12 months of appointment.
KNOWLEDGE, SKILLS, AND ABILITIES KNOWLEDGE
Accounting, budgeting, accounts payable/receivable
Computer programs such as Microsoft Office Suite
Cultural development
Data analysis
Data management
Electronic databases and related software applications
Federal regulations pertaining to assigned area
Federal, state, and local laws and legal procedures related to focus area
Processes and procedures related to the assigned area
Project management
City guidelines and standards
In-depth knowledge in area of focus
SKILLS
Communicating and coordinating with various internal and external departments
Creating and implementing policies and procedures
Gathering and interpreting data routinely
Interpreting and applying federal regulations for programs
Managing contracts, projects, data, reports, etc.
Overseeing the daily accounting and procurement functions
Overseeing the financial and operational aspects of programs of focus
Overseeing daily operations and directing work flowSetting timetables, achieving milestones, tracking progress, and taking corrective actions
Supervising, including conducting performance evaluations, mentoring, etc.
Understanding a program's intent and application
Writing standard operating procedures
Coaching
Conducting, attending, and participating in various meetings; providing input as needed
Reviewing, preparing, and submitting reports
Customer service
Oral and written communication
ABILITIES
Adapt
Think critically
Grasp overall objectives and determine steps to achieve the objectives
Multi-task
Organize
Problem solve
Manage time effectively
Evaluate and analyze data
Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of the job. Prospective and current employees are invited to discuss accommodations.
ENVIRONMENTAL HAZARDS Working conditions may include exposure to travel to other locations within the City of Richmond as well as outside of the City of Richmond; exposure to hazardous physical conditions such as mechanical parts, electrical currents, vibrations, etc.; atmospheric conditions such as fumes, odors, dusts, gases, and poor ventilation; inadequate lighting; intense noise; and environmental hazards such as disruptive people, imminent danger, and a threatening environment.
PHYSICAL REQUIREMENTS AND WORKING ENVIRONMENT Due to the nature of work assignments, incumbents must be able to perform detailed work on multiple, concurrent tasks, with frequent interruptions and under time constraint. The essential duties of this classification may require the ability to regularly talk, hear, see, and perform repetitive motions; frequently finger; and occasionally climb, balance, stoop, kneel, crouch, reach, stand, walk, list, grasp, and feel. The working conditions may include environmental hazards. In terms of the physical strength to perform the essential duties, this classification is considered to be light work, exerting up to 20 pounds of force occasionally, up to 10 pounds of force frequently, and a negligible amount of force constantly to move objects.
#J-18808-Ljbffr