Marlowe Companies Inc.
Work-at-Home Inbound Insurance Agent (Paid Training & Licensing)
Marlowe Companies Inc., Richmond, Virginia, United States, 23214
Overview
Work-at-Home Inbound Insurance Agent (Paid Training & Licensing) Join to apply for the Work-at-Home Inbound Insurance Agent (Paid Training & Licensing) role at MCI. Benefits & Perks : Remote representative work-from-home, paid training, paid time off, medical, dental, vision, life insurance, retirement, flexible schedules, company laptop, daily contests, prizes, casual dress code, regular raises.
Job Details
Job Type: Full-Time Pay Type: Hourly + Bonus
Position Overview
MCI is a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored solutions to meet the diverse needs of our clients. We are committed to excellence and innovation, and we strive to be a trusted partner in the industry. This role requires you to interact with hundreds of customers each week across the country to resolve support issues, sell new products and services, and ensure a best-in-class customer experience. You should be a confident, fully engaged team player with a positive and enthusiastic outlook. To be considered for this role, you must complete a full application on our company careers page, including all screening questions and a brief pre-employment test.
Responsibilities
Handle inbound and outbound contacts in a courteous, timely, and professional manner Utilize knowledge base and training to accurately answer customer questions and sell appropriate products and services Listen to customers, understand their needs, and resolve customer issues Research systems to find missing information; coordinate with other departments to resolve issues as applicable Utilize systems and technology to complete account management tasks Accurately document and process customer orders in appropriate systems Follow all required scripts, policies, and procedures Comply with requirements surrounding confidential information and personal information Escalate customer issues to the appropriate staff and management for resolution as needed Attend meetings and training and review all new training material to stay up-to-date on changes to program knowledge, systems, and processes Adhere to all attendance and work schedule requirements
Qualifications
Must be 18 years of age or older High school diploma or equivalent Excellent organizational, written, and oral communication skills Ability to type swiftly and accurately (20+ WPM) Basic knowledge of Microsoft Office Suite (Excel, PowerPoint, Word, Outlook) Basic understanding of Windows operating system Highly reliable with the ability to maintain regular attendance and punctuality Ability to evaluate, troubleshoot, and follow-up on customer issues Aptitude for conflict resolution, problem-solving, and negotiation Customer service oriented (empathetic, responsive, patient, and conscientious) Ability to multi-task, stay focused, and self-manage Strong team orientation and customer focus Ability to thrive in a fast-paced environment with change and ambiguity Excellent interpersonal skills and the ability to build relationships with team and customers
Preferred Qualifications (Not Required)
One year of experience in customer service, technical support, inside sales, back-office, chat, or administrative support in a contact center environment State or Federal work experience
Conditions of Employment
Must be authorized to work in the country where the job is based. Willing to submit up to a LEVEL II background and/or security investigation with a fingerprint; offers contingent on results. Willing to submit to drug screening; offers contingent on results.
Compensation & Benefits
Starting compensation is based on experience. We offer a range of benefits and incentives to support and reward team members, with details varying by geography.
What You Can Expect From MCI
Paid Time Off and holidays Incentives & Rewards: daily, weekly, and monthly contests with cash bonuses and prizes Health Benefits: medical, dental, and vision coverage for full-time employees after eligibility periods; MEC options available Retirement Savings: retirement programs where offered Disability and Life Insurance: coverage options Career Growth: internal promotion opportunities Paid Training: training while earning Casual Dress Code and a collaborative work environment
About MCI
MCI helps customers take on CX and DX challenges with industry-leading solutions. We provide BPO, staff augmentation, contact center services, IT services, and related offerings. We employ 10,000+ across multiple locations and brands.
Equal Opportunity
MCI is an equal opportunity employer. All aspects of employment are based on merit and qualifications. MCI does not discriminate on protected characteristics and complies with applicable laws. We provide reasonable accommodations as required by law and company policy.
#J-18808-Ljbffr
Work-at-Home Inbound Insurance Agent (Paid Training & Licensing) Join to apply for the Work-at-Home Inbound Insurance Agent (Paid Training & Licensing) role at MCI. Benefits & Perks : Remote representative work-from-home, paid training, paid time off, medical, dental, vision, life insurance, retirement, flexible schedules, company laptop, daily contests, prizes, casual dress code, regular raises.
Job Details
Job Type: Full-Time Pay Type: Hourly + Bonus
Position Overview
MCI is a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored solutions to meet the diverse needs of our clients. We are committed to excellence and innovation, and we strive to be a trusted partner in the industry. This role requires you to interact with hundreds of customers each week across the country to resolve support issues, sell new products and services, and ensure a best-in-class customer experience. You should be a confident, fully engaged team player with a positive and enthusiastic outlook. To be considered for this role, you must complete a full application on our company careers page, including all screening questions and a brief pre-employment test.
Responsibilities
Handle inbound and outbound contacts in a courteous, timely, and professional manner Utilize knowledge base and training to accurately answer customer questions and sell appropriate products and services Listen to customers, understand their needs, and resolve customer issues Research systems to find missing information; coordinate with other departments to resolve issues as applicable Utilize systems and technology to complete account management tasks Accurately document and process customer orders in appropriate systems Follow all required scripts, policies, and procedures Comply with requirements surrounding confidential information and personal information Escalate customer issues to the appropriate staff and management for resolution as needed Attend meetings and training and review all new training material to stay up-to-date on changes to program knowledge, systems, and processes Adhere to all attendance and work schedule requirements
Qualifications
Must be 18 years of age or older High school diploma or equivalent Excellent organizational, written, and oral communication skills Ability to type swiftly and accurately (20+ WPM) Basic knowledge of Microsoft Office Suite (Excel, PowerPoint, Word, Outlook) Basic understanding of Windows operating system Highly reliable with the ability to maintain regular attendance and punctuality Ability to evaluate, troubleshoot, and follow-up on customer issues Aptitude for conflict resolution, problem-solving, and negotiation Customer service oriented (empathetic, responsive, patient, and conscientious) Ability to multi-task, stay focused, and self-manage Strong team orientation and customer focus Ability to thrive in a fast-paced environment with change and ambiguity Excellent interpersonal skills and the ability to build relationships with team and customers
Preferred Qualifications (Not Required)
One year of experience in customer service, technical support, inside sales, back-office, chat, or administrative support in a contact center environment State or Federal work experience
Conditions of Employment
Must be authorized to work in the country where the job is based. Willing to submit up to a LEVEL II background and/or security investigation with a fingerprint; offers contingent on results. Willing to submit to drug screening; offers contingent on results.
Compensation & Benefits
Starting compensation is based on experience. We offer a range of benefits and incentives to support and reward team members, with details varying by geography.
What You Can Expect From MCI
Paid Time Off and holidays Incentives & Rewards: daily, weekly, and monthly contests with cash bonuses and prizes Health Benefits: medical, dental, and vision coverage for full-time employees after eligibility periods; MEC options available Retirement Savings: retirement programs where offered Disability and Life Insurance: coverage options Career Growth: internal promotion opportunities Paid Training: training while earning Casual Dress Code and a collaborative work environment
About MCI
MCI helps customers take on CX and DX challenges with industry-leading solutions. We provide BPO, staff augmentation, contact center services, IT services, and related offerings. We employ 10,000+ across multiple locations and brands.
Equal Opportunity
MCI is an equal opportunity employer. All aspects of employment are based on merit and qualifications. MCI does not discriminate on protected characteristics and complies with applicable laws. We provide reasonable accommodations as required by law and company policy.
#J-18808-Ljbffr