Highmark Health
Overview
Highmark Inc. offers flexible, cost-effective solutions for employee health benefits. HNAS is part of Highmark Health, a national blended health organization with a mission to create remarkable health experiences. Our culture is built on growth, collaboration, and making a big impact for those we serve. This role supports analytical aspects of the application product life cycle, including capability enablement with cross-team dependencies within a product scope. It requires judgment and discretion to collaborate with customers on complex issues, understand capability needs, gather project specifications, create business cases and cost analyses, translate high-level business needs into detailed requirements for new capabilities (and change requests/enhancements on existing capabilities), analyze data to identify problems, trends, or opportunities for process improvements, create and execute test cases, provide root cause analysis and corrective action plans, verify delivery of customer needs, and ensure quality delivery. It also involves identifying, documenting, and resolving risks, defects, and issues. The role analyzes market trends for competitive insight to relate to business value statements. It uses functional and organizational knowledge to mentor Associate and Intermediate Business Systems Analysts. It may lead project teams or participate as a subject matter expert on moderately complex projects with cross-functional scope and potential regulatory risk exposure, customer service and financial impacts. It acts as the face to the customer and resolves very complex issues (which may involve multiple systems) while understanding regulatory risk exposure and customer service and financial impacts. It requires advanced understanding of end-to-end processes and potential integration issues across multiple/diverse systems, including regulatory risk exposure and customer service and financial impacts. ESSENTIAL RESPONSIBILITIES Take a lead role with customers, Software Engineers, Architects, Capability Managers, and other team members to capture capability needs and drive quality business solutions on complex issues. Create and maintain deliverables such as business vision, requirements, testing plan, testing schedule, testing scenarios, testing outcomes, user task analysis, wire framing, usability testing, personalization to different clients, and user interface design. Participate in the full software development life cycle by actively taking a lead role on agile scrum teams in various roles, including Scrum Master, Business Technical Analyst, User Interface designer, Capability Manager, or Tester, based upon experience and need. Provide required business and/or subject matter expertise for project and production related activities on complex issues, including new strategic programs or initiatives impacting current and existing systems. Ensure compliance for required standards and all necessary approvals have been obtained throughout the project lifecycle. Interface with business areas, customers, partners, vendors, technical staff and project teams to drive value, return on investments and innovative solutions, including alternatives such as vendor solution acquisitions with maximum benefits while reducing cost (e.g. cost benefit analysis, pros/cons of solutions). Lead responsibilities in supporting requirements testing (testing plan, scenarios, documentation, defect management) to ensure minimal production defects and analyze results in relation to customer impacts. Communicate effectively with team members, customers, partners and management, including assisting with requirement walkthroughs and sprint reviews, reporting project status, enabling vendor solutions, and providing accurate documentation. Provide thought leadership and strategic direction in Product and Technology Solutions. Other duties as assigned. Education
Required Bachelor's Degree in Business Management, Information Technology, Information Systems, or related field Substitutions None Preferred None Experience
Required 5 - 7 years in IS/IT Preferred 3 - 5 years in Lean/Six Sigma 3 - 5 years in the Health Insurance Industry 3 - 5 years in the Healthcare Industry Licenses and Certifications
Required None Preferred Information Technology Infrastructure Library (ITIL) The Open Framework Group (TOGAF) Six Sigma Project Management Professional (PMP) Skills
Analytical Skills Problem-Solving Communication Skills Report Writing SQL Project Management Customer Service Leadership Agile Methodology Agile Project Management Language
None Travel Required
0% - 25% Physical, Mental Demands and Working Conditions
Position Type: Office-Based Teaches / trains others regularly: Rarely Travel regularly from the office to various work sites or from site-to-site: Occasionally Works primarily out-of-the office selling products/services (sales employees): Never Physical work site required: Yes Lifting: up to 10 pounds: Rarely Lifting: 10 to 25 pounds: Rarely Lifting: 25 to 50 pounds: Rarely Disclaimer:
The job description has been designed to indicate the general nature and essential duties and responsibilities of work performed by employees within this job title. It may not contain a comprehensive inventory of all duties, responsibilities, and qualifications required of employees to do this job. Compliance Requirement:
This position adheres to the ethical and legal standards and behavioral expectations as set forth in the code of business conduct and company policies. As a component of job responsibilities, employees may have access to covered information, cardholder data, or other confidential customer information that must be protected at all times. In connection with this, all employees must comply with HIPAA and the company privacy and information security policies. It is every employee’s responsibility to comply with the company’s Code of Business Conduct, including applicable laws, rules, and regulations and company policies and training requirements. Pay Range Minimum:
$67,500.00 Pay Range Maximum:
$126,000.00 Base pay is determined by various factors including qualifications, experience, expected contributions, internal equity, market, and business considerations. The salary range may vary by location. Highmark Health and its affiliates prohibit discrimination against qualified individuals based on protected veteran or disability status and prohibit discrimination based on any category protected by law. We strive to make this site accessible. For accessibility assistance, contact HR Services Online at HRServices@highmarkhealth.org California Consumer Privacy Act Employees, Contractors, and Applicants Notice Req ID: J269710
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Highmark Inc. offers flexible, cost-effective solutions for employee health benefits. HNAS is part of Highmark Health, a national blended health organization with a mission to create remarkable health experiences. Our culture is built on growth, collaboration, and making a big impact for those we serve. This role supports analytical aspects of the application product life cycle, including capability enablement with cross-team dependencies within a product scope. It requires judgment and discretion to collaborate with customers on complex issues, understand capability needs, gather project specifications, create business cases and cost analyses, translate high-level business needs into detailed requirements for new capabilities (and change requests/enhancements on existing capabilities), analyze data to identify problems, trends, or opportunities for process improvements, create and execute test cases, provide root cause analysis and corrective action plans, verify delivery of customer needs, and ensure quality delivery. It also involves identifying, documenting, and resolving risks, defects, and issues. The role analyzes market trends for competitive insight to relate to business value statements. It uses functional and organizational knowledge to mentor Associate and Intermediate Business Systems Analysts. It may lead project teams or participate as a subject matter expert on moderately complex projects with cross-functional scope and potential regulatory risk exposure, customer service and financial impacts. It acts as the face to the customer and resolves very complex issues (which may involve multiple systems) while understanding regulatory risk exposure and customer service and financial impacts. It requires advanced understanding of end-to-end processes and potential integration issues across multiple/diverse systems, including regulatory risk exposure and customer service and financial impacts. ESSENTIAL RESPONSIBILITIES Take a lead role with customers, Software Engineers, Architects, Capability Managers, and other team members to capture capability needs and drive quality business solutions on complex issues. Create and maintain deliverables such as business vision, requirements, testing plan, testing schedule, testing scenarios, testing outcomes, user task analysis, wire framing, usability testing, personalization to different clients, and user interface design. Participate in the full software development life cycle by actively taking a lead role on agile scrum teams in various roles, including Scrum Master, Business Technical Analyst, User Interface designer, Capability Manager, or Tester, based upon experience and need. Provide required business and/or subject matter expertise for project and production related activities on complex issues, including new strategic programs or initiatives impacting current and existing systems. Ensure compliance for required standards and all necessary approvals have been obtained throughout the project lifecycle. Interface with business areas, customers, partners, vendors, technical staff and project teams to drive value, return on investments and innovative solutions, including alternatives such as vendor solution acquisitions with maximum benefits while reducing cost (e.g. cost benefit analysis, pros/cons of solutions). Lead responsibilities in supporting requirements testing (testing plan, scenarios, documentation, defect management) to ensure minimal production defects and analyze results in relation to customer impacts. Communicate effectively with team members, customers, partners and management, including assisting with requirement walkthroughs and sprint reviews, reporting project status, enabling vendor solutions, and providing accurate documentation. Provide thought leadership and strategic direction in Product and Technology Solutions. Other duties as assigned. Education
Required Bachelor's Degree in Business Management, Information Technology, Information Systems, or related field Substitutions None Preferred None Experience
Required 5 - 7 years in IS/IT Preferred 3 - 5 years in Lean/Six Sigma 3 - 5 years in the Health Insurance Industry 3 - 5 years in the Healthcare Industry Licenses and Certifications
Required None Preferred Information Technology Infrastructure Library (ITIL) The Open Framework Group (TOGAF) Six Sigma Project Management Professional (PMP) Skills
Analytical Skills Problem-Solving Communication Skills Report Writing SQL Project Management Customer Service Leadership Agile Methodology Agile Project Management Language
None Travel Required
0% - 25% Physical, Mental Demands and Working Conditions
Position Type: Office-Based Teaches / trains others regularly: Rarely Travel regularly from the office to various work sites or from site-to-site: Occasionally Works primarily out-of-the office selling products/services (sales employees): Never Physical work site required: Yes Lifting: up to 10 pounds: Rarely Lifting: 10 to 25 pounds: Rarely Lifting: 25 to 50 pounds: Rarely Disclaimer:
The job description has been designed to indicate the general nature and essential duties and responsibilities of work performed by employees within this job title. It may not contain a comprehensive inventory of all duties, responsibilities, and qualifications required of employees to do this job. Compliance Requirement:
This position adheres to the ethical and legal standards and behavioral expectations as set forth in the code of business conduct and company policies. As a component of job responsibilities, employees may have access to covered information, cardholder data, or other confidential customer information that must be protected at all times. In connection with this, all employees must comply with HIPAA and the company privacy and information security policies. It is every employee’s responsibility to comply with the company’s Code of Business Conduct, including applicable laws, rules, and regulations and company policies and training requirements. Pay Range Minimum:
$67,500.00 Pay Range Maximum:
$126,000.00 Base pay is determined by various factors including qualifications, experience, expected contributions, internal equity, market, and business considerations. The salary range may vary by location. Highmark Health and its affiliates prohibit discrimination against qualified individuals based on protected veteran or disability status and prohibit discrimination based on any category protected by law. We strive to make this site accessible. For accessibility assistance, contact HR Services Online at HRServices@highmarkhealth.org California Consumer Privacy Act Employees, Contractors, and Applicants Notice Req ID: J269710
#J-18808-Ljbffr