TEKsystems
United States, Florida, Lake Mary
Oct 24, 2025
Overview
IT Technical Support Engineer providing rotational, hands-on technical support and training for clinics. Responsible for ensuring timely resolution of tickets by the Tier 1 vendor and monitoring ticket trends by clinic. Travel to designated regional clinics as needed to support daily technical operations and customer relationship management related to technology infrastructure, issues, risks, mitigation plans, and clinic documentation. Responsibilities
Provide hands-on technical support for clinics, including hardware/software support, new hires, equipment installation, and network-related tasks. Escalate and track tickets with the Tier 1 vendor to ensure timely resolution; monitor tickets by clinic and collaborate with the SD Corporate team to implement solutions. Travel to Lake Mary/Altamonte/Deland area clinics (up to 40 miles radius) as required; participate in weekly/bi-weekly site visits and emergency on-site travel if needed. Support culture of customer relationship management for the technology infrastructure, including issue documentation, risks and mitigation plans, and communication to IT groups for clinic needs to drive customer satisfaction. Work with network teams on tasks such as terminations, patch and panel layouts within closets, and remote support as needed. Utilize current tools and technologies: ManageEngine Desktop Central for imaging, Citrix, Imprivata, GlobalProtect VPN, DirectAccess VPN, Freshservice ticketing system. Qualifications
Education: Bachelor's degree in computer science preferred. Experience: 2-5 years Help Desk experience; proven ability to document ticket details to support knowledge-based article development for Tier 1. Certifications/Licenses: ITIL, Microsoft, MAC, Citrix, UniPrint (Desired). Valid state Driver's License for travel to satellite offices and offsite meetings; compliance with company Driver Safety Operations and Motor Vehicle Records Check Policy. Pay and Benefits
Pay range: $20.00 - $25.00/hr. Eligibility requirements apply to some benefits and may depend on job classification and length of employment. Benefits may include Medical, dental & vision; Critical Illness, Accident, and Hospital; 401(k) with pre-tax and Roth contributions; Life Insurance; Short/long-term disability; Health Spending Account (HSA); Transportation benefits; Employee Assistance Program; Time Off/Leave (PTO, Vacation or Sick Leave). Workplace Type
This is a fully onsite position in Lake Mary, FL. Application Deadline
This position is anticipated to close on Oct 24, 2025. About TEKsystems
We\'re partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. About TEKsystems and TEKsystems Global Services
We are a leading provider of business and technology services enabling business transformation. Our team of 80,000 works with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, delivering strategy, design, execution and operations to unlock business value. TEKsystems and TEKsystems Global Services are Allegis Group companies. TEKsystems and TEKsystems Global Services are equal opportunity employers. We do not discriminate based on race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity or any characteristic protected by law.
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IT Technical Support Engineer providing rotational, hands-on technical support and training for clinics. Responsible for ensuring timely resolution of tickets by the Tier 1 vendor and monitoring ticket trends by clinic. Travel to designated regional clinics as needed to support daily technical operations and customer relationship management related to technology infrastructure, issues, risks, mitigation plans, and clinic documentation. Responsibilities
Provide hands-on technical support for clinics, including hardware/software support, new hires, equipment installation, and network-related tasks. Escalate and track tickets with the Tier 1 vendor to ensure timely resolution; monitor tickets by clinic and collaborate with the SD Corporate team to implement solutions. Travel to Lake Mary/Altamonte/Deland area clinics (up to 40 miles radius) as required; participate in weekly/bi-weekly site visits and emergency on-site travel if needed. Support culture of customer relationship management for the technology infrastructure, including issue documentation, risks and mitigation plans, and communication to IT groups for clinic needs to drive customer satisfaction. Work with network teams on tasks such as terminations, patch and panel layouts within closets, and remote support as needed. Utilize current tools and technologies: ManageEngine Desktop Central for imaging, Citrix, Imprivata, GlobalProtect VPN, DirectAccess VPN, Freshservice ticketing system. Qualifications
Education: Bachelor's degree in computer science preferred. Experience: 2-5 years Help Desk experience; proven ability to document ticket details to support knowledge-based article development for Tier 1. Certifications/Licenses: ITIL, Microsoft, MAC, Citrix, UniPrint (Desired). Valid state Driver's License for travel to satellite offices and offsite meetings; compliance with company Driver Safety Operations and Motor Vehicle Records Check Policy. Pay and Benefits
Pay range: $20.00 - $25.00/hr. Eligibility requirements apply to some benefits and may depend on job classification and length of employment. Benefits may include Medical, dental & vision; Critical Illness, Accident, and Hospital; 401(k) with pre-tax and Roth contributions; Life Insurance; Short/long-term disability; Health Spending Account (HSA); Transportation benefits; Employee Assistance Program; Time Off/Leave (PTO, Vacation or Sick Leave). Workplace Type
This is a fully onsite position in Lake Mary, FL. Application Deadline
This position is anticipated to close on Oct 24, 2025. About TEKsystems
We\'re partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. About TEKsystems and TEKsystems Global Services
We are a leading provider of business and technology services enabling business transformation. Our team of 80,000 works with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, delivering strategy, design, execution and operations to unlock business value. TEKsystems and TEKsystems Global Services are Allegis Group companies. TEKsystems and TEKsystems Global Services are equal opportunity employers. We do not discriminate based on race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity or any characteristic protected by law.
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