GOLD FLORA
Description
The IT Support Specialist provides frontline technical support for hardware, software, and system access across the organization. This role includes device deployment, user account management, application support, and issue tracking in Jira. You'll assist in managing all aspects of the help desk ticket queue, including producing reports based on management requests. Working with external partners, we are charged with responding to user requests (via text, phone, Slack, and email), prioritizing, managing the user expectations through prioritization and delivering excellent service through efficient execution. The position requires strong troubleshooting skills, customer service orientation, and the ability to support users both remotely and onsite at branch and retail locations.
Duties and Responsibilities Provide daily technical support for hardware, mobile devices, software, and system access via helpdesk and onsite visits. Deploy, configure, and image laptops, desktops, printers, VoIP phones, and mobile devices. Manage user accounts, passwords, and access in Active Directory, Microsoft 365, Google Workspace, and other platforms. Triage and assign Jira tickets; escalate complex issues to senior engineers or vendors. Log support activity, resolutions, and asset use in Jira; maintain hardware inventory and asset database. Perform routine maintenance including patching and device cleanup; manage IT page content and intranet how-to guides. Provide user training and create documentation for common issues and procedures. Act as liaison between IT and users for supported apps (e.g., Zoom, Slack, ERP, SaaS apps); administer account access. Coordinate vendor warranty work and ensure security and compliance best practices. Travel to branches as needed; assist users via in-person, email, chat, phone, or SMS. Qualifications
Direct interaction with staff requires strong interpersonal skills, with a "can-do" customer focused attitude, and a healthy dose of patience and understanding. Ability to learn and support new applications and office hardware. Excellent verbal and written communication skills. Demonstrated ability to multitask and time manage. Basic understanding of computer hardware and operating systems (Windows 10/11, macOS) and mobile devices (iOS and Android). Troubleshooting skills for software, hardware, and peripheral devices. Familiarity with network fundamentals (IP addressing, DHCP, DNS, basic ping/traceroute diagnostics). Working knowledge of Microsoft 365, including Outlook, Teams, OneDrive, and SharePoint. Experience with Active Directory for user account creation, password resets, and group permissions. Familiarity with Jira or similar IT ticketing systems. Understanding of basic cybersecurity principles. Knowledge of common business applications (e.g., Microsoft Office, Zoom, Adobe Acrobat). Experience working in fast-paced or startup environment; able to adapt to demands of competing work priorities. Ability to follow documentation and standard operating procedures. Preferred Certifications: CompTIA A+ CompTIA Network+ Microsoft 365 Certified: Fundamentals (MS-900) ITIL Foundation (optional) Work Environment
This position will work in a variety of work environments including:
Operations: Indoor manufacturing facility with controlled temperatures; may be exposed to bright lighting, loud equipment, airborne particles, and moving mechanical parts. Retail: Indoor facility with controlled temperatures; may be exposed to bright lighting, loud equipment, airborne particles, and working in proximity with customers and staff. Office: Professional office environment and routinely uses standard office equipment such as computers, phones, copiers and filing cabinets. This is an onsite role based in San Jose, CA. Willingness and ability to travel regularly to other sites as needed. Job Requirements
Work revolves around objectives and priorities, not hours; must be able to work weekends, holidays, and occasional after-hours support may be required. Ability to use computer for 8 hours or more. Must be 21 years of age or older. Must comply with all legal or company regulations for working in the industry. High school diploma or GED required. Associate degree or relevant certifications preferred. 1-5 years of experience in IT support, helpdesk, or field service roles. Strong customer service, communication, and documentation skills. Ability to prioritize tasks and work independently or as part of a team. Physical Requirements
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions:
Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus. Some lifting, squatting, bending, pushing and pulling. Must be able to lift and carry equipment up to 50 pounds on a regular basis without assistance. Regularly required to stand, walk, sit, bend, lift, push, pull, talk and hear for extended periods of time. Applicants must be authorized to work for ANY employer in the US. We are unable to sponsor or take over sponsorship of employment Visa at this time.
Gold Flora Corporation is an equal opportunity employer.
This organization participates in E-Verify.
This employer participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. If E-Verify cannot confirm that you are authorized to work, this employer is required to give you written instructions and an opportunity to contact Department of Homeland Security (DHS) or Social Security Administration (SSA) so you can begin to resolve the issue before the employer can take any action against you, including terminating your employment. Employers can only use E-Verify once you have accepted a job offer and completed the Form 1-9. E-Verify Works for Everyone. For more information on E-Verify, or if you believe that your employer has violated its E-Verify responsibilities, please contact DHS.
Esta Organización Participa en E-Verify.
Este empleador participa en E-Verify y proporcionará al gobierno federal la información de su Formulario I-9 para confirmar que usted está autorizado para trabajar en los EE.UU .. Si E-Verify no puede confirmar que usted está autorizado para trabajar, este empleador está requerido a darle instrucciones por escrito y una oportunidad de contactar al Departamento de Seguridad Nacional (DHS) o a la Administración del Seguro Social (SSA) para que pueda empezar a resolver el problema antes de que el empleador pueda tomar cualquier acción en su contra, incluyendo la terminación de su empleo. Los empleadores sólo pueden utilizar E-Verify una vez que usted haya aceptado una oferta de trabajo y completado el Formulario 1-9. Para más información sobre E-Verify, o si usted cree que su empleador ha violado sus responsabilidades de E-Verify, por favor contacte a DHS.
The IT Support Specialist provides frontline technical support for hardware, software, and system access across the organization. This role includes device deployment, user account management, application support, and issue tracking in Jira. You'll assist in managing all aspects of the help desk ticket queue, including producing reports based on management requests. Working with external partners, we are charged with responding to user requests (via text, phone, Slack, and email), prioritizing, managing the user expectations through prioritization and delivering excellent service through efficient execution. The position requires strong troubleshooting skills, customer service orientation, and the ability to support users both remotely and onsite at branch and retail locations.
Duties and Responsibilities Provide daily technical support for hardware, mobile devices, software, and system access via helpdesk and onsite visits. Deploy, configure, and image laptops, desktops, printers, VoIP phones, and mobile devices. Manage user accounts, passwords, and access in Active Directory, Microsoft 365, Google Workspace, and other platforms. Triage and assign Jira tickets; escalate complex issues to senior engineers or vendors. Log support activity, resolutions, and asset use in Jira; maintain hardware inventory and asset database. Perform routine maintenance including patching and device cleanup; manage IT page content and intranet how-to guides. Provide user training and create documentation for common issues and procedures. Act as liaison between IT and users for supported apps (e.g., Zoom, Slack, ERP, SaaS apps); administer account access. Coordinate vendor warranty work and ensure security and compliance best practices. Travel to branches as needed; assist users via in-person, email, chat, phone, or SMS. Qualifications
Direct interaction with staff requires strong interpersonal skills, with a "can-do" customer focused attitude, and a healthy dose of patience and understanding. Ability to learn and support new applications and office hardware. Excellent verbal and written communication skills. Demonstrated ability to multitask and time manage. Basic understanding of computer hardware and operating systems (Windows 10/11, macOS) and mobile devices (iOS and Android). Troubleshooting skills for software, hardware, and peripheral devices. Familiarity with network fundamentals (IP addressing, DHCP, DNS, basic ping/traceroute diagnostics). Working knowledge of Microsoft 365, including Outlook, Teams, OneDrive, and SharePoint. Experience with Active Directory for user account creation, password resets, and group permissions. Familiarity with Jira or similar IT ticketing systems. Understanding of basic cybersecurity principles. Knowledge of common business applications (e.g., Microsoft Office, Zoom, Adobe Acrobat). Experience working in fast-paced or startup environment; able to adapt to demands of competing work priorities. Ability to follow documentation and standard operating procedures. Preferred Certifications: CompTIA A+ CompTIA Network+ Microsoft 365 Certified: Fundamentals (MS-900) ITIL Foundation (optional) Work Environment
This position will work in a variety of work environments including:
Operations: Indoor manufacturing facility with controlled temperatures; may be exposed to bright lighting, loud equipment, airborne particles, and moving mechanical parts. Retail: Indoor facility with controlled temperatures; may be exposed to bright lighting, loud equipment, airborne particles, and working in proximity with customers and staff. Office: Professional office environment and routinely uses standard office equipment such as computers, phones, copiers and filing cabinets. This is an onsite role based in San Jose, CA. Willingness and ability to travel regularly to other sites as needed. Job Requirements
Work revolves around objectives and priorities, not hours; must be able to work weekends, holidays, and occasional after-hours support may be required. Ability to use computer for 8 hours or more. Must be 21 years of age or older. Must comply with all legal or company regulations for working in the industry. High school diploma or GED required. Associate degree or relevant certifications preferred. 1-5 years of experience in IT support, helpdesk, or field service roles. Strong customer service, communication, and documentation skills. Ability to prioritize tasks and work independently or as part of a team. Physical Requirements
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions:
Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus. Some lifting, squatting, bending, pushing and pulling. Must be able to lift and carry equipment up to 50 pounds on a regular basis without assistance. Regularly required to stand, walk, sit, bend, lift, push, pull, talk and hear for extended periods of time. Applicants must be authorized to work for ANY employer in the US. We are unable to sponsor or take over sponsorship of employment Visa at this time.
Gold Flora Corporation is an equal opportunity employer.
This organization participates in E-Verify.
This employer participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. If E-Verify cannot confirm that you are authorized to work, this employer is required to give you written instructions and an opportunity to contact Department of Homeland Security (DHS) or Social Security Administration (SSA) so you can begin to resolve the issue before the employer can take any action against you, including terminating your employment. Employers can only use E-Verify once you have accepted a job offer and completed the Form 1-9. E-Verify Works for Everyone. For more information on E-Verify, or if you believe that your employer has violated its E-Verify responsibilities, please contact DHS.
Esta Organización Participa en E-Verify.
Este empleador participa en E-Verify y proporcionará al gobierno federal la información de su Formulario I-9 para confirmar que usted está autorizado para trabajar en los EE.UU .. Si E-Verify no puede confirmar que usted está autorizado para trabajar, este empleador está requerido a darle instrucciones por escrito y una oportunidad de contactar al Departamento de Seguridad Nacional (DHS) o a la Administración del Seguro Social (SSA) para que pueda empezar a resolver el problema antes de que el empleador pueda tomar cualquier acción en su contra, incluyendo la terminación de su empleo. Los empleadores sólo pueden utilizar E-Verify una vez que usted haya aceptado una oferta de trabajo y completado el Formulario 1-9. Para más información sobre E-Verify, o si usted cree que su empleador ha violado sus responsabilidades de E-Verify, por favor contacte a DHS.