Thomson Reuters
Are you passionate about the chance to bring your experience to a world-class company that is market-leading for both content and technology? Do you have previous experience driving renewal and upsell sales motions for existing accounts? Are you motivated by uncapped commissions? If yes, we are looking for you.
About the Role As the Manager, Account Specialist, you will lead a team responsible for driving renewals and commercial execution across a portfolio of customers. This role combines leadership, operational excellence, and strategic oversight to ensure retention, accurate forecasting, and incremental growth through upsell and cross‑sell opportunities. You’ll partner closely with Customer Success, Sales, Finance, and Legal to deliver a seamless renewal experience and maintain commercial accuracy.
Key Responsibilities
Team Leadership: Manage and develop a team of Account Specialists, providing coaching, performance feedback, and career development.
Operational Excellence: Oversee end‑to‑end renewal processes, ensuring timely execution of quotes, contracts, and forecasting.
Commercial Strategy: Drive incremental revenue through low‑complexity upsell and cross‑sell opportunities; support pricing and negotiation strategies.
Cross‑Functional Collaboration: Align with CSMs, Sales, Finance, and Legal to ensure renewal timing and commercial terms support customer value realization.
Data & Forecasting: Maintain visibility into renewal performance, pipeline health, and commercial metrics; ensure CRM accuracy and reporting integrity.
Process Improvement: Identify and implement scalable processes, tools, and best practices to enhance efficiency and customer experience.
Success Metrics
Renewal & Retention: Percentage of contracts successfully renewed and customers retained.
Revenue Growth: Upsell and cross‑sell revenue generated through renewal activities.
Forecast Accuracy: Reliability of renewal and commercial forecasts.
What Makes You Stand Out
Leadership Mindset: Inspire and coach your team to achieve excellence and grow professionally.
Commercial Expertise: Understand pricing, negotiation, and recurring revenue models.
Operational Discipline: Drive process consistency and accuracy across all commercial activities.
Collaborative Approach: Build strong partnerships across Customer Success, Sales, Finance, and Legal.
Analytical & Data‑Driven: Leverage metrics and insights to guide decisions and improve performance.
Change Agent: Identify opportunities for improvement and lead initiatives that scale impact.
Qualifications
Bachelor’s degree in Business, Marketing, or related field (or equivalent experience).
5+ years in account management, renewals, or commercial operations, with at least 2 years in a leadership role.
Experience in SaaS or recurring revenue environments.
Proficiency in CRM and quoting tools (e.g., Salesforce, CPQ platforms).
Advanced English proficiency both written and oral. Candidates will be tested before setting up an interview.
Compensation & Benefits For any eligible US locations, unless otherwise noted, the target total cash compensation range for this role is $146,300 – $271,700. This is inclusive of both base pay and any target sales incentive.
Hybrid Work Model: We’ve adopted a flexible hybrid working environment (2‑3 days a week in the office depending on the role) for our office‑based roles while delivering a seamless experience that is digitally and physically connected.
Flexibility & Work‑Life Balance: Flex‑My‑Way is a set of supportive workplace policies designed to help manage personal and professional responsibilities, whether caring for family, giving back to the community, or finding time to refresh and reset.
Career Development and Growth: Foster a culture of continuous learning and skill development, preparing our talent to tackle tomorrow’s challenges and deliver real‑world solutions. Our Grow‑My‑Way programming and skills‑first approach ensures you have the tools and knowledge to grow, lead, and thrive in an AI‑enabled future.
Industry Competitive Benefits: Comprehensive benefit plans to include flexible vacation, two company‑wide Mental Health Days off, access to the Headspace app, retirement savings, tuition reimbursement, employee incentive programs, and resources for mental, physical, and financial wellbeing.
Culture: Globally recognized, award‑winning reputation for inclusion and belonging, flexibility, work‑life balance, and more. We live by our values: Obsess over our Customers, Compete to Win, Challenge (Y)our Thinking, Act Fast / Learn Fast, and Stronger Together.
Social Impact: Make an impact in your community with our Social Impact Institute. Employees receive two paid volunteer days off annually and opportunities to get involved with pro‑bono consulting projects and ESG initiatives.
Making a Real‑World Impact: We are one of the few companies globally that helps its customers pursue justice, truth, and transparency. Together, with the professionals and institutions we serve, we help uphold the rule of law, turn the wheels of commerce, catch bad actors, report the facts, and provide trusted, unbiased information to people all over the world.
About Us Thomson Reuters informs the way forward by bringing together the trusted content and technology that people and organizations need to make the right decisions. We serve professionals across legal, tax, accounting, compliance, government, and media. Our products combine highly specialized software and insights to empower professionals with the data, intelligence, and solutions needed to make informed decisions, and to help institutions in their pursuit of justice, truth, and transparency. Reuters, part of Thomson Reuters, is a world leading provider of trusted journalism and news.
We are powered by the talents of 26,000 employees across more than 70 countries, where everyone has a chance to contribute and grow professionally in flexible work environments. At a time when objectivity, accuracy, fairness, and transparency are under attack, we consider it our duty to pursue them. Sound exciting? Join us and help shape the industries that move society forward.
Equal Employment Opportunity Thomson Reuters is a proud Equal Employment Opportunity Employer. We provide a drug‑free workplace. We make reasonable accommodations for applicants with disabilities, including veterans with disabilities, and for sincerely held religious beliefs in accordance with applicable law. If you reside in the United States and require an accommodation in the recruiting process, you may contact our Human Resources Department at HR.Leave‑Expert@thomsonreuters.com. Disability accommodations may include interpreter, accessible rooms, assistive technology, or other relevant accommodations.
Seniority Level Associate
Employment Type Full‑time
Job Function Accounting/Auditing and Finance
Industries Financial Services, Legal Services, IT Services, and IT Consulting
#J-18808-Ljbffr
About the Role As the Manager, Account Specialist, you will lead a team responsible for driving renewals and commercial execution across a portfolio of customers. This role combines leadership, operational excellence, and strategic oversight to ensure retention, accurate forecasting, and incremental growth through upsell and cross‑sell opportunities. You’ll partner closely with Customer Success, Sales, Finance, and Legal to deliver a seamless renewal experience and maintain commercial accuracy.
Key Responsibilities
Team Leadership: Manage and develop a team of Account Specialists, providing coaching, performance feedback, and career development.
Operational Excellence: Oversee end‑to‑end renewal processes, ensuring timely execution of quotes, contracts, and forecasting.
Commercial Strategy: Drive incremental revenue through low‑complexity upsell and cross‑sell opportunities; support pricing and negotiation strategies.
Cross‑Functional Collaboration: Align with CSMs, Sales, Finance, and Legal to ensure renewal timing and commercial terms support customer value realization.
Data & Forecasting: Maintain visibility into renewal performance, pipeline health, and commercial metrics; ensure CRM accuracy and reporting integrity.
Process Improvement: Identify and implement scalable processes, tools, and best practices to enhance efficiency and customer experience.
Success Metrics
Renewal & Retention: Percentage of contracts successfully renewed and customers retained.
Revenue Growth: Upsell and cross‑sell revenue generated through renewal activities.
Forecast Accuracy: Reliability of renewal and commercial forecasts.
What Makes You Stand Out
Leadership Mindset: Inspire and coach your team to achieve excellence and grow professionally.
Commercial Expertise: Understand pricing, negotiation, and recurring revenue models.
Operational Discipline: Drive process consistency and accuracy across all commercial activities.
Collaborative Approach: Build strong partnerships across Customer Success, Sales, Finance, and Legal.
Analytical & Data‑Driven: Leverage metrics and insights to guide decisions and improve performance.
Change Agent: Identify opportunities for improvement and lead initiatives that scale impact.
Qualifications
Bachelor’s degree in Business, Marketing, or related field (or equivalent experience).
5+ years in account management, renewals, or commercial operations, with at least 2 years in a leadership role.
Experience in SaaS or recurring revenue environments.
Proficiency in CRM and quoting tools (e.g., Salesforce, CPQ platforms).
Advanced English proficiency both written and oral. Candidates will be tested before setting up an interview.
Compensation & Benefits For any eligible US locations, unless otherwise noted, the target total cash compensation range for this role is $146,300 – $271,700. This is inclusive of both base pay and any target sales incentive.
Hybrid Work Model: We’ve adopted a flexible hybrid working environment (2‑3 days a week in the office depending on the role) for our office‑based roles while delivering a seamless experience that is digitally and physically connected.
Flexibility & Work‑Life Balance: Flex‑My‑Way is a set of supportive workplace policies designed to help manage personal and professional responsibilities, whether caring for family, giving back to the community, or finding time to refresh and reset.
Career Development and Growth: Foster a culture of continuous learning and skill development, preparing our talent to tackle tomorrow’s challenges and deliver real‑world solutions. Our Grow‑My‑Way programming and skills‑first approach ensures you have the tools and knowledge to grow, lead, and thrive in an AI‑enabled future.
Industry Competitive Benefits: Comprehensive benefit plans to include flexible vacation, two company‑wide Mental Health Days off, access to the Headspace app, retirement savings, tuition reimbursement, employee incentive programs, and resources for mental, physical, and financial wellbeing.
Culture: Globally recognized, award‑winning reputation for inclusion and belonging, flexibility, work‑life balance, and more. We live by our values: Obsess over our Customers, Compete to Win, Challenge (Y)our Thinking, Act Fast / Learn Fast, and Stronger Together.
Social Impact: Make an impact in your community with our Social Impact Institute. Employees receive two paid volunteer days off annually and opportunities to get involved with pro‑bono consulting projects and ESG initiatives.
Making a Real‑World Impact: We are one of the few companies globally that helps its customers pursue justice, truth, and transparency. Together, with the professionals and institutions we serve, we help uphold the rule of law, turn the wheels of commerce, catch bad actors, report the facts, and provide trusted, unbiased information to people all over the world.
About Us Thomson Reuters informs the way forward by bringing together the trusted content and technology that people and organizations need to make the right decisions. We serve professionals across legal, tax, accounting, compliance, government, and media. Our products combine highly specialized software and insights to empower professionals with the data, intelligence, and solutions needed to make informed decisions, and to help institutions in their pursuit of justice, truth, and transparency. Reuters, part of Thomson Reuters, is a world leading provider of trusted journalism and news.
We are powered by the talents of 26,000 employees across more than 70 countries, where everyone has a chance to contribute and grow professionally in flexible work environments. At a time when objectivity, accuracy, fairness, and transparency are under attack, we consider it our duty to pursue them. Sound exciting? Join us and help shape the industries that move society forward.
Equal Employment Opportunity Thomson Reuters is a proud Equal Employment Opportunity Employer. We provide a drug‑free workplace. We make reasonable accommodations for applicants with disabilities, including veterans with disabilities, and for sincerely held religious beliefs in accordance with applicable law. If you reside in the United States and require an accommodation in the recruiting process, you may contact our Human Resources Department at HR.Leave‑Expert@thomsonreuters.com. Disability accommodations may include interpreter, accessible rooms, assistive technology, or other relevant accommodations.
Seniority Level Associate
Employment Type Full‑time
Job Function Accounting/Auditing and Finance
Industries Financial Services, Legal Services, IT Services, and IT Consulting
#J-18808-Ljbffr