T-Mobile
Overview
At T-Mobile, we invest in YOU! Our Total Rewards Package ensures that employees get the same big love we give our customers. All team members receive a competitive base salary and compensation package - this is Total Rewards. Employees enjoy multiple wealth-building opportunities through our annual stock grant, employee stock purchase plan, 401(k), and access to free, year-round money coaches. That’s how we’re UNSTOPPABLE for our employees! Mobile Associates, Store-in-Store are an integral part of the Retail Team responsible for bringing the T-Mobile brand to life within National Sales partner locations, where active customer engagement is crucial for success.
They\'re ambassadors who create energy and excitement around our products and services. They are obsessed with the connected world and thrive in a high-traffic environment, where technology innovations, customer needs and the Retail experience are continuously evolving. Mobile Associates excel at building and deepening relationships with customers through meaningful interactions. They are skilled at identifying customer needs and are passionate about educating, demonstrating, and recommending solutions. Mobile Associate SiS exceed their performance targets by doing it the right way, excelling in sales, providing exceptional customer experiences, and meeting quality of sale metrics.
Job Responsibilities
Proactively engages with a broad range of customers in a highly-traffic retail environment. Use digital tools, communicate effectively, educate customers, and showcase the value of T-Mobile solutions. Consistently leverage digital self-serve tools during customer interactions and the onboarding process. Identify customer needs and use solution-based selling techniques to demonstrate the value of T-Mobile products and services. Recommend wireless solutions and onboarding solutions to help customers self-serve and utilize the T-Mobile app, deepen relationships, and ensure satisfaction. Complete training on the in-store experience, new skills, products and processes, and knowledge of systems and reference resources. Review personal results, current promotions, and Hub updates to remain Customer Ready. Partner with nearby store locations to onboard customers. Perform skills practice, knowledge sharing, store operations, opening and closing procedures, and related asset security duties (carrying keys, locking/unlocking kiosks, reporting lost keys or assets). Customer obsessed. Be passionate, friendly, and engaging with customers. Connect on a personal level, match the pace of the customer, build rapport, trust, and loyalty. Provide exceptional service and exceed customer expectations. Proactively reach out to potential customers to drive sales activity, follow up with customers, capture referrals, manage Be Back processes, and build relationships with new and existing customers. May perform price overrides for certain National Retail offers. Build relationships with nearby leadership and teams to support the customer experience from account setup to device support and account servicing.
Education and Work Experience
High School Diploma/GED (Required) 6 months of customer service and/or sales experience in a retail environment preferred
Knowledge, Skills and Abilities
Customer Satisfaction: Passionate advocate with the desire to be authentic when connecting with customers. Balance customer experience and performance goals. (Required) Team Building: Willingness to work with peers and store leaders, share best practices, serve customers, and resolve issues. (Required) Retail Sales: Competitive drive and confidence in a fast-paced sales environment. (Required)
Licenses and Certifications
At least 18 years of age Legally authorized to work in the United States
Travel
Travel Required (Yes/No): No
DOT Regulated
DOT Regulated Position (Yes/No): No
Safety Sensitive Position (Yes/No): No
Hourly Base Pay: $17.50, plus $5.00 per hour training pay. Within the first 90 days, on-the-job training is provided and eligible for hourly training pay. After promotion to Mobile Expert, eligible for an annual incentive target of $18,000/year. Actual incentives vary based on performance and full-time status. All employees are guaranteed to earn $20/hour inclusive of base pay and incentives. All employees are eligible for an Annual Stock Grant.
Benefits and Perks
At T-Mobile, benefits exemplify the spirit of One Team, Together. Full- and part-time employees have access to the same benefits when eligible, including medical, dental and vision insurance, a flexible spending account, 401(k), employee stock grants, employee stock purchase plan, paid time off and up to 12 paid holidays – totaling about 4 weeks for new full-time employees and about 2.5 weeks for new part-time employees annually – paid parental and family leave, family building benefits, back-up care, enhanced family support, childcare subsidy, tuition assistance, college coaching, and disability and life insurance options. Eligible employees can also receive mobile service and home internet discounts, and access to commuter and transit programs. For more information, visit the benefits page at www.t-mobilebenefits.com.
Growth and Inclusion
Never stop growing. The Un-carrier encourages career growth and development. By applying, you align with our values and invest in your career growth. T-Mobile USA, Inc. is an Equal Opportunity Employer. Decisions regarding employment are made without regard to protected characteristics. If you need reasonable accommodation during the application or interview process, please contact ApplicantAccommodation@t-mobile.com or 1-844-873-9500.
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At T-Mobile, we invest in YOU! Our Total Rewards Package ensures that employees get the same big love we give our customers. All team members receive a competitive base salary and compensation package - this is Total Rewards. Employees enjoy multiple wealth-building opportunities through our annual stock grant, employee stock purchase plan, 401(k), and access to free, year-round money coaches. That’s how we’re UNSTOPPABLE for our employees! Mobile Associates, Store-in-Store are an integral part of the Retail Team responsible for bringing the T-Mobile brand to life within National Sales partner locations, where active customer engagement is crucial for success.
They\'re ambassadors who create energy and excitement around our products and services. They are obsessed with the connected world and thrive in a high-traffic environment, where technology innovations, customer needs and the Retail experience are continuously evolving. Mobile Associates excel at building and deepening relationships with customers through meaningful interactions. They are skilled at identifying customer needs and are passionate about educating, demonstrating, and recommending solutions. Mobile Associate SiS exceed their performance targets by doing it the right way, excelling in sales, providing exceptional customer experiences, and meeting quality of sale metrics.
Job Responsibilities
Proactively engages with a broad range of customers in a highly-traffic retail environment. Use digital tools, communicate effectively, educate customers, and showcase the value of T-Mobile solutions. Consistently leverage digital self-serve tools during customer interactions and the onboarding process. Identify customer needs and use solution-based selling techniques to demonstrate the value of T-Mobile products and services. Recommend wireless solutions and onboarding solutions to help customers self-serve and utilize the T-Mobile app, deepen relationships, and ensure satisfaction. Complete training on the in-store experience, new skills, products and processes, and knowledge of systems and reference resources. Review personal results, current promotions, and Hub updates to remain Customer Ready. Partner with nearby store locations to onboard customers. Perform skills practice, knowledge sharing, store operations, opening and closing procedures, and related asset security duties (carrying keys, locking/unlocking kiosks, reporting lost keys or assets). Customer obsessed. Be passionate, friendly, and engaging with customers. Connect on a personal level, match the pace of the customer, build rapport, trust, and loyalty. Provide exceptional service and exceed customer expectations. Proactively reach out to potential customers to drive sales activity, follow up with customers, capture referrals, manage Be Back processes, and build relationships with new and existing customers. May perform price overrides for certain National Retail offers. Build relationships with nearby leadership and teams to support the customer experience from account setup to device support and account servicing.
Education and Work Experience
High School Diploma/GED (Required) 6 months of customer service and/or sales experience in a retail environment preferred
Knowledge, Skills and Abilities
Customer Satisfaction: Passionate advocate with the desire to be authentic when connecting with customers. Balance customer experience and performance goals. (Required) Team Building: Willingness to work with peers and store leaders, share best practices, serve customers, and resolve issues. (Required) Retail Sales: Competitive drive and confidence in a fast-paced sales environment. (Required)
Licenses and Certifications
At least 18 years of age Legally authorized to work in the United States
Travel
Travel Required (Yes/No): No
DOT Regulated
DOT Regulated Position (Yes/No): No
Safety Sensitive Position (Yes/No): No
Hourly Base Pay: $17.50, plus $5.00 per hour training pay. Within the first 90 days, on-the-job training is provided and eligible for hourly training pay. After promotion to Mobile Expert, eligible for an annual incentive target of $18,000/year. Actual incentives vary based on performance and full-time status. All employees are guaranteed to earn $20/hour inclusive of base pay and incentives. All employees are eligible for an Annual Stock Grant.
Benefits and Perks
At T-Mobile, benefits exemplify the spirit of One Team, Together. Full- and part-time employees have access to the same benefits when eligible, including medical, dental and vision insurance, a flexible spending account, 401(k), employee stock grants, employee stock purchase plan, paid time off and up to 12 paid holidays – totaling about 4 weeks for new full-time employees and about 2.5 weeks for new part-time employees annually – paid parental and family leave, family building benefits, back-up care, enhanced family support, childcare subsidy, tuition assistance, college coaching, and disability and life insurance options. Eligible employees can also receive mobile service and home internet discounts, and access to commuter and transit programs. For more information, visit the benefits page at www.t-mobilebenefits.com.
Growth and Inclusion
Never stop growing. The Un-carrier encourages career growth and development. By applying, you align with our values and invest in your career growth. T-Mobile USA, Inc. is an Equal Opportunity Employer. Decisions regarding employment are made without regard to protected characteristics. If you need reasonable accommodation during the application or interview process, please contact ApplicantAccommodation@t-mobile.com or 1-844-873-9500.
#J-18808-Ljbffr