Thomson Reuters
Overview
Are you passionate about bringing your experience to a world-class company that is market-leading for both content and technology? Do you have experience driving renewal and upsell motions for existing accounts and are you motivated by uncapped commissions? About the Role:
As the
Manager, Account Specialist , you will lead a team responsible for driving renewals and commercial execution across a portfolio of customers. This role combines leadership, operational excellence, and strategic oversight to ensure retention, accurate forecasting, and incremental growth through upsell and cross-sell opportunities. You will partner closely with Customer Success, Sales, Finance, and Legal to deliver a seamless renewal experience and maintain commercial accuracy. Key Responsibilities
Team Leadership:
Manage and develop a team of Account Specialists, providing coaching, performance feedback, and career development.
Operational Excellence:
Oversee end-to-end renewal processes, ensuring timely execution of quotes, contracts, and forecasting.
Commercial Strategy:
Drive incremental revenue through low-complexity upsell and cross-sell opportunities; support pricing and negotiation strategies.
Cross-Functional Collaboration:
Align with CSMs, Sales, Finance, and Legal to ensure renewal timing and commercial terms support customer value realization.
Data & Forecasting:
Maintain visibility into renewal performance, pipeline health, and commercial metrics; ensure CRM accuracy and reporting integrity.
Process Improvement:
Identify and implement scalable processes, tools, and best practices to enhance efficiency and customer experience.
Success Metrics
Renewal & Retention:
Percentage of contracts successfully renewed and customers retained.
Revenue Growth:
Upsell and cross-sell revenue generated through renewal activities.
Forecast Accuracy:
Reliability of renewal and commercial forecasts.
About You
The best leaders in this role combine commercial acumen with a passion for team development and operational rigor. You thrive in a fast-paced environment, balancing strategic priorities with hands-on execution. What Makes You Stand Out
Leadership Mindset:
You inspire and coach your team to achieve excellence and grow professionally.
Commercial Expertise:
You understand pricing, negotiation, and recurring revenue models.
Operational Discipline:
You drive process consistency and accuracy across all commercial activities.
Collaborative Approach:
You build strong partnerships across Customer Success, Sales, Finance, and Legal.
Analytical & Data-Driven:
You leverage metrics and insights to guide decisions and improve performance.
Change Agent:
You identify opportunities for improvement and lead initiatives that scale impact.
Qualifications
Bachelor's degree in Business, Marketing, or related field (or equivalent experience).
5+ years in account management, renewals, or commercial operations, with at least 2 years in a leadership role.
Experience in SaaS or recurring revenue environments.
Proficiency in CRM and quoting tools (e.g., Salesforce, CPQ platforms).
Advanced English proficiency both written and oral. Candidates will be tested before setting up an interview.
What’s in it For You? Hybrid Work Model:
We offer a flexible hybrid working environment (2-3 days a week in the office, depending on the role) for office-based roles, with a digitally and physically connected experience.
Flexibility & Work-Life Balance:
Flexible policies designed to help manage personal and professional responsibilities, including work from anywhere for up to 8 weeks per year.
Career Development and Growth:
A culture of continuous learning and skill development with Grow My Way programs to grow, lead, and thrive in an AI-enabled future.
Industry Competitive Benefits:
Comprehensive plans including flexible vacation, mental health days, Headspace access, retirement savings, tuition reimbursement, incentive programs, and wellbeing resources.
Culture:
Global recognition for inclusion, belonging, flexibility, and work-life balance. Values: Obsess over Customers, Compete to Win, Challenge Thinking, Act Fast / Learn Fast, Stronger Together.
Social Impact:
Two paid volunteer days annually and opportunities for pro-bono projects and ESG initiatives.
Making a Real-World Impact:
We help customers pursue justice, truth, and transparency, upholding the rule of law and providing trusted information.
In the United States, Thomson Reuters offers a comprehensive benefits package including health, dental, vision, disability, life insurance, 401k with company match, paid time off, holidays (including two mental health days), parental leave, and other programs. Additional benefits include optional insurance, Flexible Spending and Health Savings Accounts, tuition reimbursement, and more. Thomson Reuters complies with local laws on pay disclosure; the target total cash compensation range for eligible US locations is $146,300 - $271,700, inclusive of base pay and target incentives. Pay is determined by experience and other factors within a Total Reward program. About Us Thomson Reuters informs the way forward by combining trusted content and technology for professionals in legal, tax, accounting, compliance, government, and media. Reuters is a world-leading provider of trusted journalism and news. We employ about 26,000 people across 70+ countries and value diverse backgrounds and flexible work environments. We are an Equal Employment Opportunity Employer and provide a drug-free workplace. We make reasonable accommodations in the recruiting process for applicants with disabilities. For accommodations, contact HR.Leave-Expert@thomsonreuters.com. Learn more about Thomson Reuters at thomsonreuters.com.
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Are you passionate about bringing your experience to a world-class company that is market-leading for both content and technology? Do you have experience driving renewal and upsell motions for existing accounts and are you motivated by uncapped commissions? About the Role:
As the
Manager, Account Specialist , you will lead a team responsible for driving renewals and commercial execution across a portfolio of customers. This role combines leadership, operational excellence, and strategic oversight to ensure retention, accurate forecasting, and incremental growth through upsell and cross-sell opportunities. You will partner closely with Customer Success, Sales, Finance, and Legal to deliver a seamless renewal experience and maintain commercial accuracy. Key Responsibilities
Team Leadership:
Manage and develop a team of Account Specialists, providing coaching, performance feedback, and career development.
Operational Excellence:
Oversee end-to-end renewal processes, ensuring timely execution of quotes, contracts, and forecasting.
Commercial Strategy:
Drive incremental revenue through low-complexity upsell and cross-sell opportunities; support pricing and negotiation strategies.
Cross-Functional Collaboration:
Align with CSMs, Sales, Finance, and Legal to ensure renewal timing and commercial terms support customer value realization.
Data & Forecasting:
Maintain visibility into renewal performance, pipeline health, and commercial metrics; ensure CRM accuracy and reporting integrity.
Process Improvement:
Identify and implement scalable processes, tools, and best practices to enhance efficiency and customer experience.
Success Metrics
Renewal & Retention:
Percentage of contracts successfully renewed and customers retained.
Revenue Growth:
Upsell and cross-sell revenue generated through renewal activities.
Forecast Accuracy:
Reliability of renewal and commercial forecasts.
About You
The best leaders in this role combine commercial acumen with a passion for team development and operational rigor. You thrive in a fast-paced environment, balancing strategic priorities with hands-on execution. What Makes You Stand Out
Leadership Mindset:
You inspire and coach your team to achieve excellence and grow professionally.
Commercial Expertise:
You understand pricing, negotiation, and recurring revenue models.
Operational Discipline:
You drive process consistency and accuracy across all commercial activities.
Collaborative Approach:
You build strong partnerships across Customer Success, Sales, Finance, and Legal.
Analytical & Data-Driven:
You leverage metrics and insights to guide decisions and improve performance.
Change Agent:
You identify opportunities for improvement and lead initiatives that scale impact.
Qualifications
Bachelor's degree in Business, Marketing, or related field (or equivalent experience).
5+ years in account management, renewals, or commercial operations, with at least 2 years in a leadership role.
Experience in SaaS or recurring revenue environments.
Proficiency in CRM and quoting tools (e.g., Salesforce, CPQ platforms).
Advanced English proficiency both written and oral. Candidates will be tested before setting up an interview.
What’s in it For You? Hybrid Work Model:
We offer a flexible hybrid working environment (2-3 days a week in the office, depending on the role) for office-based roles, with a digitally and physically connected experience.
Flexibility & Work-Life Balance:
Flexible policies designed to help manage personal and professional responsibilities, including work from anywhere for up to 8 weeks per year.
Career Development and Growth:
A culture of continuous learning and skill development with Grow My Way programs to grow, lead, and thrive in an AI-enabled future.
Industry Competitive Benefits:
Comprehensive plans including flexible vacation, mental health days, Headspace access, retirement savings, tuition reimbursement, incentive programs, and wellbeing resources.
Culture:
Global recognition for inclusion, belonging, flexibility, and work-life balance. Values: Obsess over Customers, Compete to Win, Challenge Thinking, Act Fast / Learn Fast, Stronger Together.
Social Impact:
Two paid volunteer days annually and opportunities for pro-bono projects and ESG initiatives.
Making a Real-World Impact:
We help customers pursue justice, truth, and transparency, upholding the rule of law and providing trusted information.
In the United States, Thomson Reuters offers a comprehensive benefits package including health, dental, vision, disability, life insurance, 401k with company match, paid time off, holidays (including two mental health days), parental leave, and other programs. Additional benefits include optional insurance, Flexible Spending and Health Savings Accounts, tuition reimbursement, and more. Thomson Reuters complies with local laws on pay disclosure; the target total cash compensation range for eligible US locations is $146,300 - $271,700, inclusive of base pay and target incentives. Pay is determined by experience and other factors within a Total Reward program. About Us Thomson Reuters informs the way forward by combining trusted content and technology for professionals in legal, tax, accounting, compliance, government, and media. Reuters is a world-leading provider of trusted journalism and news. We employ about 26,000 people across 70+ countries and value diverse backgrounds and flexible work environments. We are an Equal Employment Opportunity Employer and provide a drug-free workplace. We make reasonable accommodations in the recruiting process for applicants with disabilities. For accommodations, contact HR.Leave-Expert@thomsonreuters.com. Learn more about Thomson Reuters at thomsonreuters.com.
#J-18808-Ljbffr