NYS Office of Information Technology Services
Information Technology Specialist 2 - Hourly (NY HELPs) - 9795
NYS Office of Information Technology Services, Albany, New York, United States
Information Technology Specialist 2 – Hourly (NY HELPs) – 9795
Base pay range: $32.00/hr.
Under the direction of an Information Technology Specialist 3, SG23, within the Dedicated Support team, Office of Mental Health portfolio, the incumbent will function as general desktop support staff for the OMH Dedicated Support Team within the NYS Office of IT Services (ITS). These positions will be assigned to a variety of locations in support of the Office of Mental Health and may require lifting equipment weighing up to 50 pounds, intermittent travel, and some overtime.
Responsibilities
Review and respond to IT Service Management (ITSM) system incident and request tickets within designated assignment group.
Receive and professionally and courteously address desktop support calls transferred by the Service Desk.
Monitor ITSM work queues to ensure timely and effective resolution/fulfillment of client requests.
Collaborate with counterparts within other regional areas as workload dictates.
Install, load, and configure software and applications.
Troubleshoot and provide technical assistance to clients.
Obtain base knowledge in the core products used by supported clients.
Document diagnostic steps taken to troubleshoot/resolve client issues.
Work with other ITS groups to resolve computer-related issues.
Install, configure, and troubleshoot Multi‑Function and Network printers.
Work with vendor support to resolve technical problems with agency IT equipment.
Train and orient users on hardware and software where appropriate.
Perform the full range of supervisory responsibilities, as applicable.
Qualifications Minimum Qualifications:
Open Competitive: A bachelor’s or higher‑level degree including or supplemented by 15 semester credit hours in computer science.
OR a bachelor’s or higher‑level degree in any field and one year of experience in information technology.
OR 60 semester credit hours including or supplemented by 15 semester credit hours in computer science and one year of professional experience in information technology.
OR two years of professional experience in information technology.
Promotion: Open to NYS employees with one year of permanent competitive service as an Information Technology Specialist 1, Salary Grade (SG) 14.
Transfer: Open to NYS employees with one year of permanent competitive service as an Information Technology Specialist 2 or Information Technology Specialist 2 Programming, G‑18; or in a title G‑16 or above deemed administrative under Section 52.6 of the Civil Service Law.
55b/c Appointment: This position is eligible for 55b/c designation and candidates are encouraged to apply.
Appointment to this position and continued employment with the agency is contingent upon obtaining and/or maintaining New York State residency within six months of hiring. Appointment to this position is not final until all agency approvals have been granted.
ITS will not offer permanent employment to any candidate unless the candidate provides documentation that they are authorized to accept work in the United States on a permanent basis. It is the policy of ITS not to hire F1 or H1 visa holders for permanent employment or to sponsor non‑immigrant aliens for temporary work authorization visas or for permanent residence. Some positions may require fingerprinting.
Benefits Benefits of working for NYS include a generous benefits package worth 65% of salary, including:
13 paid holidays annually.
Up to 13 days of paid vacation leave annually.
Up to 5 days of paid personal leave annually.
Up to 13 days of paid sick leave annually for PEF.
Up to 3 days of professional leave annually to participate in professional development.
Health Care Benefits: Eligible employees and dependents can pick from a variety of affordable health insurance programs; family dental and vision benefits at no additional cost.
New York State Employees’ Retirement System (ERS) Membership.
NYS Deferred Compensation.
Access to NY 529 and NY ABLE College Savings Programs, as well as U.S. Savings Bonds.
Public Service Loan Forgiveness (PSLF).
And many more.
The Office of Information Technology Services is an equal opportunity employer, and we recognize that diversity in our workforce is critical to fulfilling our mission. We encourage all individuals with disabilities to apply.
#J-18808-Ljbffr
Under the direction of an Information Technology Specialist 3, SG23, within the Dedicated Support team, Office of Mental Health portfolio, the incumbent will function as general desktop support staff for the OMH Dedicated Support Team within the NYS Office of IT Services (ITS). These positions will be assigned to a variety of locations in support of the Office of Mental Health and may require lifting equipment weighing up to 50 pounds, intermittent travel, and some overtime.
Responsibilities
Review and respond to IT Service Management (ITSM) system incident and request tickets within designated assignment group.
Receive and professionally and courteously address desktop support calls transferred by the Service Desk.
Monitor ITSM work queues to ensure timely and effective resolution/fulfillment of client requests.
Collaborate with counterparts within other regional areas as workload dictates.
Install, load, and configure software and applications.
Troubleshoot and provide technical assistance to clients.
Obtain base knowledge in the core products used by supported clients.
Document diagnostic steps taken to troubleshoot/resolve client issues.
Work with other ITS groups to resolve computer-related issues.
Install, configure, and troubleshoot Multi‑Function and Network printers.
Work with vendor support to resolve technical problems with agency IT equipment.
Train and orient users on hardware and software where appropriate.
Perform the full range of supervisory responsibilities, as applicable.
Qualifications Minimum Qualifications:
Open Competitive: A bachelor’s or higher‑level degree including or supplemented by 15 semester credit hours in computer science.
OR a bachelor’s or higher‑level degree in any field and one year of experience in information technology.
OR 60 semester credit hours including or supplemented by 15 semester credit hours in computer science and one year of professional experience in information technology.
OR two years of professional experience in information technology.
Promotion: Open to NYS employees with one year of permanent competitive service as an Information Technology Specialist 1, Salary Grade (SG) 14.
Transfer: Open to NYS employees with one year of permanent competitive service as an Information Technology Specialist 2 or Information Technology Specialist 2 Programming, G‑18; or in a title G‑16 or above deemed administrative under Section 52.6 of the Civil Service Law.
55b/c Appointment: This position is eligible for 55b/c designation and candidates are encouraged to apply.
Appointment to this position and continued employment with the agency is contingent upon obtaining and/or maintaining New York State residency within six months of hiring. Appointment to this position is not final until all agency approvals have been granted.
ITS will not offer permanent employment to any candidate unless the candidate provides documentation that they are authorized to accept work in the United States on a permanent basis. It is the policy of ITS not to hire F1 or H1 visa holders for permanent employment or to sponsor non‑immigrant aliens for temporary work authorization visas or for permanent residence. Some positions may require fingerprinting.
Benefits Benefits of working for NYS include a generous benefits package worth 65% of salary, including:
13 paid holidays annually.
Up to 13 days of paid vacation leave annually.
Up to 5 days of paid personal leave annually.
Up to 13 days of paid sick leave annually for PEF.
Up to 3 days of professional leave annually to participate in professional development.
Health Care Benefits: Eligible employees and dependents can pick from a variety of affordable health insurance programs; family dental and vision benefits at no additional cost.
New York State Employees’ Retirement System (ERS) Membership.
NYS Deferred Compensation.
Access to NY 529 and NY ABLE College Savings Programs, as well as U.S. Savings Bonds.
Public Service Loan Forgiveness (PSLF).
And many more.
The Office of Information Technology Services is an equal opportunity employer, and we recognize that diversity in our workforce is critical to fulfilling our mission. We encourage all individuals with disabilities to apply.
#J-18808-Ljbffr