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Encore Fire Protection

Operations Trainer

Encore Fire Protection, Needham Heights, Massachusetts, us, 02494

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Overview

As part of Encore’s Training & Development Team, the Trainer will play a key role in onboarding our new partners onto Encore’s software applications, systems, and standard operating procedures. Your primary goal will be to ensure that all users are proficient in utilizing these applications effectively to enhance productivity and streamline processes. What You’ll Do

Develop and deliver engaging in person or remote training sessions for groups ranging from 3 to 40 participants. Design user-friendly training materials, including guides, presentations, and online resources. Assess the training needs of employees and tailor sessions accordingly. Provide one-on-one support and troubleshooting assistance as needed. Gather feedback to continuously improve training programs and materials. Collaborate with M&A, IT, data integrity, and application development teams to stay updated on new features and standard operating procedures. Monitor and evaluate the effectiveness of training programs through assessments and user feedback. What You’ll Bring To The Team

Bachelor’s degree in Education, Information Technology, Business, or a related field preferred. Experience in training or teaching, particularly in technology applications. Strong understanding of various software applications and systems. Excellent communication and interpersonal skills. Ability to simplify complex concepts for diverse audiences. Proficient in Microsoft Office and other relevant software tools. Ability to travel up to 80% to various Encore locations to facilitate training sessions for newly onboarded partner companies. What We Offer

Competitive Salary: Compensation commensurate with your experience, with the opportunity to earn performance-based bonuses tied to your personal effectiveness and contributions to the team. Purpose-Driven Work Environment: We value results and empower our team to focus on impactful work. Flexible Dress Code: Casual attire on most days, with professional dress as needed for certain situations. Innovative Culture: A culture of experimentation and improvement with opportunities to contribute ideas. Tools for Success: Access to leading-edge web-based productivity tools. Health and Wellness: Comprehensive medical, dental, and vision coverage. Retirement Planning: 401(k) plan with company match. Life Insurance: Company-paid life insurance policy of $50,000. Encore Fire Protection is an Equal Opportunity Employer. Encore Fire Protection is an E-Verify Employer. As an EEO/AA employer, Encore Fire Protection considers applicants for employment without regard to gender, sex, sexual orientation, gender identity, national origin, age, race, protected veteran status, disability, or any other legally protected status.

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