Parker Hannifin Corporation
Military Account Manager. - (SSO Division - Irvine, CA)
Parker Hannifin Corporation, Irvine, California, United States, 92713
At Parker Aerospace, we develop technologies and innovative solutions that enable reliable, efficient and increasingly sustainable flight for the lifecycle of the aircraft, including aftermarket support. Our passionate people with deep engineering expertise, together with our breadth of differentiated technologies, ensure that we make the extraordinary happen and continue to shape the future of aviation in partnership with our customers.
As a member of our team, you are instrumental in fulfilling our mission: 'Enabling Engineering Breakthroughs that Lead to a Better Tomorrow.' Pursuing a career at Parker presents unlimited opportunities for both professional and personal development. Working with some of the most brilliant minds in the industry, your contributions will be pivotal in developing innovative technologies and products, significantly contributing to Parker's goal of addressing the world's most pressing engineering challenges. At Parker, our team members belong, matter and make a difference.
Services & Support Operations Division is a global leader of integrated MRO services and support. We are renowned for our exceptional customer service and expertise at every stage of the aircraft lifecycle, providing innovative OEM-quality service solutions across a comprehensive portfolio. We are proud to serve airlines, business jet operators, the military, airframe/engine manufacturers, as well as independent service centers. With our extensive network of service teams worldwide, MRO facilities, proprietary predictive modeling, and advanced systems, we offer 24/7 operational and technical support wherever it is needed.
Military Account Manager (SSO Division - Irvine, CA)
Position Summary/Essential Functions:
Responsible for increasing market share and retaining existing aftermarket business for assigned customers. Provides on‑site customer support and marketing coordination at multiple military or OEM customers of moderate complexity operating or servicing Parker Aerospace products. Responsible for managing customer relationships by following up on issues and opportunities through frequent communication and ensuring the highest level of customer service.
Scope/Supervision and Interaction:
Provides leadership for an aftermarket business segment; is the primary contact for assigned customers of moderate complexity and scope. May provide guidance and assign work to other Parker employees (e.g. administrators, technicians or engineers). Coordination may cross multiple sites and divisions. Has regular interaction with customers and Division leadership. Typically reports to division staff or an aftermarket business development manager.
Responsibilities
Acts as primary interface with clients by maintaining on‑site presence and developing and maintaining long‑term relationships at all levels of the customer's organization.
Develops and maintains industry contacts (suppliers, customers, competitors) in a target market to retain and capture new business.
Serves as the customer's advocate within Parker by acting as the liaison and facilitator for the resolution of issues regarding any aspect of Parker support.
Ensures long‑term profitable growth of spares, repairs, product improvements, and retrofit business of all Parker Aerospace product lines at assigned customers by working with Aftermarket Business Development Managers to develop and implement marketing plans and strategies.
Assists in the development of proposals and agreements by gathering requirements and opportunities from customers and recommending programs that meet customers' needs and provide an acceptable level of return. Participates in customer contract negotiation.
Defines, recommends, and pursues new business opportunities by researching different types of business to pursue, likely competition, contractual requirements, and pricing strategy (e.g. performance based logistics agreements or incentives). Understanding of U.S. Government contracting process and requirements.
Provides oversight of key customer performance areas (delivery, quality metrics) and partners with the divisions to maintain a high level of operational performance.
Complies with federal, state, and aerospace industry regulations by studying existing and new legislation, enforcing adherence to requirements, and advising management on needed actions (e.g. FAR/DFAR, export compliance).
Serves as customer expert and resource. Represents Parker at industry events to promote Parker products and services. Shares specialized knowledge with others. May provide leadership to others.
Maintains professional and technical knowledge by attending seminars, reviewing trade and technical publications, establishing networks, and/or participating in professional associations.
Responsible for customer and internal Program Management Reviews.
Qualifications
Bachelor's degree (BA) in Marketing, Engineering, or related field.
Eight or more years of increasingly responsible aerospace experience including two or more years of high-level account management, customer relationship management experience, and project and customer program management.
Thorough knowledge of company products and services, technology, regulations, and policies related to marketing and customer support for airline, military or OEM customers.
Knowledge and understanding of contractual terms and financial modeling (e.g. pricing, cost analysis).
Knowledge of program management principles and related business processes and procedures, including technical and business proposal development.
Proficient in the use of standard and specialized software applications and reporting tools.
Ability to develop and maintain positive customer relationships.
Ability to resolve issues at the appropriate division working level; communicates effectively with internal Division leadership.
Ability to develop and respond to inquiries or complaints from customers, regulatory agencies (e.g. ITAR export requirements), or members of the business community.
Interfaces effectively with all levels within customer and Parker entities; presents information to management and customers.
Overnight, long‑distance travel may be required.
The wage range for this role considers allowances for a number of factors, including but not limited to required experience, skill level, prior training, licensure/certifications, education, and other business needs. A reasonable estimate of the current range is $117,554.00 - $205,782.00, based on experience.
We offer a comprehensive and competitive total compensation package. Health and Wellbeing
Benefits start on day 1 of employment. Comprehensive medical, dental, and vision coverage from day one, including Health Savings and Reimbursement Accounts.
Wellness incentive credits leading to reduced healthcare premiums.
Access to Employee Assistance Program (EAP) for health and well‑being support.
Multiple dental plan options and vision coverage.
Flexible Spending Accounts for childcare and healthcare expenses, as well as optional Supplemental Medical Benefits.
Company‑provided Life Insurance.
Accidental Life & Dismemberment Insurance, Short‑Term and Long‑Term Disability insurance. Additional supplemental benefits include legal protection plan, pet insurance coverage, and identity‑theft protection.
Financial Security and Growth
Competitive salary with an annual bonus incentive plan.
401(k) Employer match up to 5% and an annual Retirement Income Account (RIA) contribution of 3%. Overall, 8% company match.
Time Away & Work‑life Balance
Generous Paid Time Off Program.
13 paid holidays.
Parental Leave: 4 weeks at 100% pay for new family additions.
Extras such as Adoption Assistance, financial guidance resources, paid jury duty, bereavement time, and time off for citizenship testing, marriage, and birth.
Support for a 9/80 Alternative Work Schedule (AWS).
Career Advancement and Education
Career development opportunities with up to $10,000 tuition reimbursement per year.
Support for ongoing education through the Educational Reimbursement Program.
Parker Purpose Opportunities (Social Responsibility)
Business Resource Groups promoting diversity, equity, and inclusion.
Engagement activities celebrated throughout the year, including every‑first‑year celebrations, anniversary recognition events, employee appreciation, veteran appreciation, and more.
The Parker Foundation provides access to donation matching, disaster relief, charitable organization funding, and paid volunteer hours.
Additional Benefits
Employee Referral program – Refer a family member or friend and receive a generous award for referrals that are hired (up to $4,000).
Dress for Your Day policy, offering flexible work‑attire options.
Drug‑Free Workplace. All applicants will be subject to drug testing as a condition of employment.
Equal Employment Opportunity Parker is an Equal Opportunity and affirmative action Employer. Employment decisions are based upon job‑related reasons regardless of race, ethnicity, color, religion, sex, sexual orientation, age, national origin, disability, gender identity, genetic information, veteran status, or any other status protected by law. U.S. Citizenship is required for most positions.
This position is subject to meeting U.S. export compliance and/or U.S. Government contracting citizenship eligibility requirements.
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As a member of our team, you are instrumental in fulfilling our mission: 'Enabling Engineering Breakthroughs that Lead to a Better Tomorrow.' Pursuing a career at Parker presents unlimited opportunities for both professional and personal development. Working with some of the most brilliant minds in the industry, your contributions will be pivotal in developing innovative technologies and products, significantly contributing to Parker's goal of addressing the world's most pressing engineering challenges. At Parker, our team members belong, matter and make a difference.
Services & Support Operations Division is a global leader of integrated MRO services and support. We are renowned for our exceptional customer service and expertise at every stage of the aircraft lifecycle, providing innovative OEM-quality service solutions across a comprehensive portfolio. We are proud to serve airlines, business jet operators, the military, airframe/engine manufacturers, as well as independent service centers. With our extensive network of service teams worldwide, MRO facilities, proprietary predictive modeling, and advanced systems, we offer 24/7 operational and technical support wherever it is needed.
Military Account Manager (SSO Division - Irvine, CA)
Position Summary/Essential Functions:
Responsible for increasing market share and retaining existing aftermarket business for assigned customers. Provides on‑site customer support and marketing coordination at multiple military or OEM customers of moderate complexity operating or servicing Parker Aerospace products. Responsible for managing customer relationships by following up on issues and opportunities through frequent communication and ensuring the highest level of customer service.
Scope/Supervision and Interaction:
Provides leadership for an aftermarket business segment; is the primary contact for assigned customers of moderate complexity and scope. May provide guidance and assign work to other Parker employees (e.g. administrators, technicians or engineers). Coordination may cross multiple sites and divisions. Has regular interaction with customers and Division leadership. Typically reports to division staff or an aftermarket business development manager.
Responsibilities
Acts as primary interface with clients by maintaining on‑site presence and developing and maintaining long‑term relationships at all levels of the customer's organization.
Develops and maintains industry contacts (suppliers, customers, competitors) in a target market to retain and capture new business.
Serves as the customer's advocate within Parker by acting as the liaison and facilitator for the resolution of issues regarding any aspect of Parker support.
Ensures long‑term profitable growth of spares, repairs, product improvements, and retrofit business of all Parker Aerospace product lines at assigned customers by working with Aftermarket Business Development Managers to develop and implement marketing plans and strategies.
Assists in the development of proposals and agreements by gathering requirements and opportunities from customers and recommending programs that meet customers' needs and provide an acceptable level of return. Participates in customer contract negotiation.
Defines, recommends, and pursues new business opportunities by researching different types of business to pursue, likely competition, contractual requirements, and pricing strategy (e.g. performance based logistics agreements or incentives). Understanding of U.S. Government contracting process and requirements.
Provides oversight of key customer performance areas (delivery, quality metrics) and partners with the divisions to maintain a high level of operational performance.
Complies with federal, state, and aerospace industry regulations by studying existing and new legislation, enforcing adherence to requirements, and advising management on needed actions (e.g. FAR/DFAR, export compliance).
Serves as customer expert and resource. Represents Parker at industry events to promote Parker products and services. Shares specialized knowledge with others. May provide leadership to others.
Maintains professional and technical knowledge by attending seminars, reviewing trade and technical publications, establishing networks, and/or participating in professional associations.
Responsible for customer and internal Program Management Reviews.
Qualifications
Bachelor's degree (BA) in Marketing, Engineering, or related field.
Eight or more years of increasingly responsible aerospace experience including two or more years of high-level account management, customer relationship management experience, and project and customer program management.
Thorough knowledge of company products and services, technology, regulations, and policies related to marketing and customer support for airline, military or OEM customers.
Knowledge and understanding of contractual terms and financial modeling (e.g. pricing, cost analysis).
Knowledge of program management principles and related business processes and procedures, including technical and business proposal development.
Proficient in the use of standard and specialized software applications and reporting tools.
Ability to develop and maintain positive customer relationships.
Ability to resolve issues at the appropriate division working level; communicates effectively with internal Division leadership.
Ability to develop and respond to inquiries or complaints from customers, regulatory agencies (e.g. ITAR export requirements), or members of the business community.
Interfaces effectively with all levels within customer and Parker entities; presents information to management and customers.
Overnight, long‑distance travel may be required.
The wage range for this role considers allowances for a number of factors, including but not limited to required experience, skill level, prior training, licensure/certifications, education, and other business needs. A reasonable estimate of the current range is $117,554.00 - $205,782.00, based on experience.
We offer a comprehensive and competitive total compensation package. Health and Wellbeing
Benefits start on day 1 of employment. Comprehensive medical, dental, and vision coverage from day one, including Health Savings and Reimbursement Accounts.
Wellness incentive credits leading to reduced healthcare premiums.
Access to Employee Assistance Program (EAP) for health and well‑being support.
Multiple dental plan options and vision coverage.
Flexible Spending Accounts for childcare and healthcare expenses, as well as optional Supplemental Medical Benefits.
Company‑provided Life Insurance.
Accidental Life & Dismemberment Insurance, Short‑Term and Long‑Term Disability insurance. Additional supplemental benefits include legal protection plan, pet insurance coverage, and identity‑theft protection.
Financial Security and Growth
Competitive salary with an annual bonus incentive plan.
401(k) Employer match up to 5% and an annual Retirement Income Account (RIA) contribution of 3%. Overall, 8% company match.
Time Away & Work‑life Balance
Generous Paid Time Off Program.
13 paid holidays.
Parental Leave: 4 weeks at 100% pay for new family additions.
Extras such as Adoption Assistance, financial guidance resources, paid jury duty, bereavement time, and time off for citizenship testing, marriage, and birth.
Support for a 9/80 Alternative Work Schedule (AWS).
Career Advancement and Education
Career development opportunities with up to $10,000 tuition reimbursement per year.
Support for ongoing education through the Educational Reimbursement Program.
Parker Purpose Opportunities (Social Responsibility)
Business Resource Groups promoting diversity, equity, and inclusion.
Engagement activities celebrated throughout the year, including every‑first‑year celebrations, anniversary recognition events, employee appreciation, veteran appreciation, and more.
The Parker Foundation provides access to donation matching, disaster relief, charitable organization funding, and paid volunteer hours.
Additional Benefits
Employee Referral program – Refer a family member or friend and receive a generous award for referrals that are hired (up to $4,000).
Dress for Your Day policy, offering flexible work‑attire options.
Drug‑Free Workplace. All applicants will be subject to drug testing as a condition of employment.
Equal Employment Opportunity Parker is an Equal Opportunity and affirmative action Employer. Employment decisions are based upon job‑related reasons regardless of race, ethnicity, color, religion, sex, sexual orientation, age, national origin, disability, gender identity, genetic information, veteran status, or any other status protected by law. U.S. Citizenship is required for most positions.
This position is subject to meeting U.S. export compliance and/or U.S. Government contracting citizenship eligibility requirements.
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