First Citizens Bank
Bank Senior Sales and Service Representative (Universal Banker)
First Citizens Bank, Hope Mills, North Carolina, United States, 28348
Bank Senior Sales and Service Representative (Universal Banker)
Overview
Are you a people person? Be a First Citizens person. Join our branch team and make a difference.
As a Senior Sales & Service Representative at First Citizens Bank, you will support sales and service delivery in the branch. You will build and expand banking relationships through proactive customer outreach and customer service requests. You will be responsible for the fulfillment of deposit accounts, payment solutions and digital access products, as well as identifying and referring sales opportunities to the appropriate bank partner. You will adapt to the needs of the branch, providing customer service in both a transaction processing and sales role.
Successful Candidate Will Demonstrate
Influence: Capable of building rapport with different personalities to drive positive results
Sales Outreach: Self‑starter disciplined to manage daily calling activity to achieve required results
Communication Skills – Interpersonal: Comfortable and confident with proactively engaging in conversation
Customer Service Skills: Demonstrates professionalism and empathy in customer interactions
Adaptability: Ability to learn and adapt quickly to new information and technology
Teamwork: Strives to build strong working relationships with team members and cross‑functional partners
Flexibility: Capable of handling multiple demands and can readily shift priorities to ensure work is done efficiently
Agility: Able to process information and move quickly through problem resolution
Responsibilities
Proactively engage customers in conversation about their financial needs
Open deposit accounts and ancillary banking products
Facilitate customer awareness and education of bank services, including digital banking capabilities
Introduce customers to other branch team members or bank partners who can provide solutions for their financial needs
Process transactions and other account servicing requests
Qualifications High School Diploma or GED and 1 year of experience in Sales or customer service; or 6 months of experience in a customer support role at First Citizens Bank; or participation in a First Citizens career development program.
Preferred Education: Bachelor’s degree.
Preferred Area of Experience: Telephone sales.
Skills: Application of a structured sales process, financial literacy, knowledge of retail banking products and services.
Benefits Benefits are an integral part of total rewards and First Citizens Bank is committed to providing a competitive, thoughtfully designed and quality benefits program to meet the needs of our associates. More information can be found at https://jobs.firstcitizens.com/benefits.
Seniority level: Not Applicable
Employment type: Full‑time
Job function: Other
Industry: Banking and Financial Services
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Are you a people person? Be a First Citizens person. Join our branch team and make a difference.
As a Senior Sales & Service Representative at First Citizens Bank, you will support sales and service delivery in the branch. You will build and expand banking relationships through proactive customer outreach and customer service requests. You will be responsible for the fulfillment of deposit accounts, payment solutions and digital access products, as well as identifying and referring sales opportunities to the appropriate bank partner. You will adapt to the needs of the branch, providing customer service in both a transaction processing and sales role.
Successful Candidate Will Demonstrate
Influence: Capable of building rapport with different personalities to drive positive results
Sales Outreach: Self‑starter disciplined to manage daily calling activity to achieve required results
Communication Skills – Interpersonal: Comfortable and confident with proactively engaging in conversation
Customer Service Skills: Demonstrates professionalism and empathy in customer interactions
Adaptability: Ability to learn and adapt quickly to new information and technology
Teamwork: Strives to build strong working relationships with team members and cross‑functional partners
Flexibility: Capable of handling multiple demands and can readily shift priorities to ensure work is done efficiently
Agility: Able to process information and move quickly through problem resolution
Responsibilities
Proactively engage customers in conversation about their financial needs
Open deposit accounts and ancillary banking products
Facilitate customer awareness and education of bank services, including digital banking capabilities
Introduce customers to other branch team members or bank partners who can provide solutions for their financial needs
Process transactions and other account servicing requests
Qualifications High School Diploma or GED and 1 year of experience in Sales or customer service; or 6 months of experience in a customer support role at First Citizens Bank; or participation in a First Citizens career development program.
Preferred Education: Bachelor’s degree.
Preferred Area of Experience: Telephone sales.
Skills: Application of a structured sales process, financial literacy, knowledge of retail banking products and services.
Benefits Benefits are an integral part of total rewards and First Citizens Bank is committed to providing a competitive, thoughtfully designed and quality benefits program to meet the needs of our associates. More information can be found at https://jobs.firstcitizens.com/benefits.
Seniority level: Not Applicable
Employment type: Full‑time
Job function: Other
Industry: Banking and Financial Services
#J-18808-Ljbffr