H&M
Job Description
About the Role As a Sales Advisor, you'll provide excellent customer service, welcoming and guiding customers through your store to actively sell our products and support customers with guidance. You’ll use your fashion and product knowledge to give customers all the relevant information for the best experience, assist with garment care and presentation, and maintain a clean sales floor and back-of-house area. You will work closely with your store team to deliver an exceptional customer experience.
A Day in the Life Working at H&M means no two days are ever the same, but a typical day will include the following responsibilities:
Customer Sales & Profit
Provide excellent customer service: welcoming and guiding customers through the store and supporting them with direct service
Engage customers with conversations to provide excellent service
Guide customers through our fashion trends, stories and products in all store areas
Promote and sell products effectively
Actively promote the Hello Member loyalty app and in‑store sustainability initiatives
Represent the H&M brand positively in all interactions
Support store management in reaching sales targets through commercial and operational actions
General Information Fashion & Trend Awareness
Stay up‑to‑date with fashion scenes, trends, styles, brands, products and competitors
Use product and fashion knowledge to share relevant information with customers
Team & Development
Share service, fashion and store operations knowledge and skills with colleagues
Follow procedures, routines and legal requirements in all store areas
Give and receive feedback to learn and support each other
Participate in onboarding, introduction processes, training and courses relevant to the role and future development
Retail Operations / Visual & Commercial Execution
Complete full garment cycle from unpacking and refill to steaming and ensure good garment care
Operate fitting room and checkout areas according to best practice and processes
Maintain a clean sales floor and back‑of‑house, including stockrooms
Present merchandise attractively, clear trends and stories according to visual and commercial guidelines
Maintain good stock levels with replenishment routines on the sales floor
Follow best practice for in‑store OMNI services and technology tools (In‑Store Care App, Click & Collect, Smart Store, etc.)
Support opening and closing of the store
Follow all H&S guidelines and legal requirements applicable to the role
Qualifications Motivated and passionate about fashion, customer experience and teamwork. Strong communication, creativity, curiosity, flexibility, decisiveness and action‑orientation. Sales experience in a dynamic, collaborative retail environment is required.
Who You Are
Passionate about fashion and everything we create in‑store
Driven by giving customers a great experience
Communicative, creative, curious, motivated, flexible, decisive and action‑oriented
Enjoy working in a collaborative and dynamic environment
Have sales experience that you can apply to this role
Experience in customer service within fashion, retail or related service‑related industries
Why You'll Love Working at H & M
We value diverse backgrounds including race, ethnicity, gender, age, religion, sexual orientation, disability and more
We are a values‑driven organization guided by our 7 unique values that have driven our success for over 75 years
Colleague Resource Groups (CRGs) provide community and networking opportunities
We are inclusive and encourage you to be yourself at work
Global talent community offers unlimited career growth and aspirational opportunities
Comprehensive benefits including health insurance, wellness and family support programs, retirement plan, paid leave, community day and more
Employee discount across H&M and related brands
Job Status Hourly, Non‑Exempt
EEOC Code SLS
Compensation Sales Associates Pay Rate $16.50 per hour
EEO Statement We are committed to providing reasonable accommodations for applicants with disabilities. If you require assistance or accommodation during the application or interview process, please contact us at https://hm.ethicspoint.com and use Ask a Question.
Benefits All employees receive a staff discount card usable on all H&M Group brands online and in stores. The discount covers H&M, COS, Weekday, Monki, H&M HOME, Other Stories, ARKET, Afound and more. Additional perks such as the H&M Incentive Program (HIP) are also available. Local markets tailor competitive benefits to specific employment types and countries.
Inclusion & Diversity H&M is dedicated to creating inclusive, diverse and equitable workplaces throughout our organization. Team members share knowledge, experience and ideas across a diverse workforce to drive innovation and customer connection. We encourage a fair and equal process and ask that applicants do not submit cover letters to avoid bias.
Company Description H&M offers the latest styles and inspirations, from unique designer collaborations to affordable wardrobe essentials, all focused on fashion, quality and sustainability at the best price.
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About the Role As a Sales Advisor, you'll provide excellent customer service, welcoming and guiding customers through your store to actively sell our products and support customers with guidance. You’ll use your fashion and product knowledge to give customers all the relevant information for the best experience, assist with garment care and presentation, and maintain a clean sales floor and back-of-house area. You will work closely with your store team to deliver an exceptional customer experience.
A Day in the Life Working at H&M means no two days are ever the same, but a typical day will include the following responsibilities:
Customer Sales & Profit
Provide excellent customer service: welcoming and guiding customers through the store and supporting them with direct service
Engage customers with conversations to provide excellent service
Guide customers through our fashion trends, stories and products in all store areas
Promote and sell products effectively
Actively promote the Hello Member loyalty app and in‑store sustainability initiatives
Represent the H&M brand positively in all interactions
Support store management in reaching sales targets through commercial and operational actions
General Information Fashion & Trend Awareness
Stay up‑to‑date with fashion scenes, trends, styles, brands, products and competitors
Use product and fashion knowledge to share relevant information with customers
Team & Development
Share service, fashion and store operations knowledge and skills with colleagues
Follow procedures, routines and legal requirements in all store areas
Give and receive feedback to learn and support each other
Participate in onboarding, introduction processes, training and courses relevant to the role and future development
Retail Operations / Visual & Commercial Execution
Complete full garment cycle from unpacking and refill to steaming and ensure good garment care
Operate fitting room and checkout areas according to best practice and processes
Maintain a clean sales floor and back‑of‑house, including stockrooms
Present merchandise attractively, clear trends and stories according to visual and commercial guidelines
Maintain good stock levels with replenishment routines on the sales floor
Follow best practice for in‑store OMNI services and technology tools (In‑Store Care App, Click & Collect, Smart Store, etc.)
Support opening and closing of the store
Follow all H&S guidelines and legal requirements applicable to the role
Qualifications Motivated and passionate about fashion, customer experience and teamwork. Strong communication, creativity, curiosity, flexibility, decisiveness and action‑orientation. Sales experience in a dynamic, collaborative retail environment is required.
Who You Are
Passionate about fashion and everything we create in‑store
Driven by giving customers a great experience
Communicative, creative, curious, motivated, flexible, decisive and action‑oriented
Enjoy working in a collaborative and dynamic environment
Have sales experience that you can apply to this role
Experience in customer service within fashion, retail or related service‑related industries
Why You'll Love Working at H & M
We value diverse backgrounds including race, ethnicity, gender, age, religion, sexual orientation, disability and more
We are a values‑driven organization guided by our 7 unique values that have driven our success for over 75 years
Colleague Resource Groups (CRGs) provide community and networking opportunities
We are inclusive and encourage you to be yourself at work
Global talent community offers unlimited career growth and aspirational opportunities
Comprehensive benefits including health insurance, wellness and family support programs, retirement plan, paid leave, community day and more
Employee discount across H&M and related brands
Job Status Hourly, Non‑Exempt
EEOC Code SLS
Compensation Sales Associates Pay Rate $16.50 per hour
EEO Statement We are committed to providing reasonable accommodations for applicants with disabilities. If you require assistance or accommodation during the application or interview process, please contact us at https://hm.ethicspoint.com and use Ask a Question.
Benefits All employees receive a staff discount card usable on all H&M Group brands online and in stores. The discount covers H&M, COS, Weekday, Monki, H&M HOME, Other Stories, ARKET, Afound and more. Additional perks such as the H&M Incentive Program (HIP) are also available. Local markets tailor competitive benefits to specific employment types and countries.
Inclusion & Diversity H&M is dedicated to creating inclusive, diverse and equitable workplaces throughout our organization. Team members share knowledge, experience and ideas across a diverse workforce to drive innovation and customer connection. We encourage a fair and equal process and ask that applicants do not submit cover letters to avoid bias.
Company Description H&M offers the latest styles and inspirations, from unique designer collaborations to affordable wardrobe essentials, all focused on fashion, quality and sustainability at the best price.
#J-18808-Ljbffr