JLL
JLL empowers you to shape a brighter way .
Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you've got deep experience in commercial real estate, skilled trades or technology, or you're looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.
What this job involves The Director, Facilities Operations Specialist, serves as a strategic support partner to our client's facility team. This role combines subject matter expertise in Integrated Facilities Management (IFM) with hands‑on operational enhancement leadership, working collaboratively to identify opportunities, build strong relationships and develop solutions that drive operational excellence.
Primary Role Definition
Strategic Support Partner: Works directly within the client's facility team and our JLL team as a dedicated resource
Subject Matter Expert: Provides specialized facility management expertise
Process Enhancement Lead: Focuses on identifying improvement opportunities and developing actionable solutions
Cross‑Functional Liaison: Bridges client operations with JLL's broader facility support and expertise through collaborative problem‑solving and program improvement
Focus areas Operational Assessment & Enhancement
Conduct regular on‑site operational audits across facility functions
Analyze current processes, workflows, and resource allocation
Identify gaps, inefficiencies, and optimization opportunities
Develop operational improvement plans with actionable insights
Strategic Project Support
Collaborate on special initiatives and process improvement projects
Support the client team with complex challenges and decision‑making
Lead change management initiatives alongside existing teams
Knowledge Integration
Bring JLL's facility best practices to client operations
Facilitate knowledge sharing between client teams and JLL regional teams
Provide industry benchmarking and performance comparisons
Alignment & Communication
Establish governance processes and roadmaps with program milestones
Provide transparent, regular progress reporting and metrics communication to client leadership teams
Serve as an accountable partner committed to delivering measurable results and maintaining open dialogue on all initiatives
Team Development & Mentorship
Provide mentorship and coaching to elevate performance
Foster collaborative relationships that drive mutual success
This role focuses on partnership and integration rather than traditional oversight, emphasizing collaborative problem‑solving to achieve operational excellence together with the client team.
Requirements
Bachelor's degree in Facilities Management, Engineering, or related field
10+ years of experience in Integrated Facilities Management
3+ years of healthcare industry experience
Proven track record of leading large‑scale IFM programs for major healthcare systems
Strong financial acumen and experience in managing complex budgets
Excellent communication and presentation skills
Preferred
Strategic vision and ability to develop long‑term IFM strategies
Deep understanding of client needs and ability to build lasting relationships
Skilled in building, motivating, and developing high‑performing teams
Consistently delivers exceptional results in IFM operations and client satisfaction
Innovation mindset and continuous improvement approach
Adept at leading teams through evolving IFM landscapes
In‑depth knowledge of IFM trends, technologies, and best practices
Estimated compensation for this position 190,000.00 - 240,000.00 USD per year
Location On‑site - Baltimore, MD, Richmond, VA, Washington, DC
If this job description resonates with you, we encourage you to apply, even if you don't meet all the requirements. We're interested in getting to know you and what you bring to the table!
Personalized benefits that support personal well-being and growth
401(k) plan with matching company contributions
Comprehensive Medical, Dental & Vision Care
Paid parental leave at 100% of salary
Paid Time Off and Company Holidays
Jones Lang LaSalle ("JLL") is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process—including the online application and/or overall selection process—you may email us at accomodationrequest@am.jll.com.
Accepting applications on an ongoing basis until candidate identified.
#J-18808-Ljbffr
Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you've got deep experience in commercial real estate, skilled trades or technology, or you're looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.
What this job involves The Director, Facilities Operations Specialist, serves as a strategic support partner to our client's facility team. This role combines subject matter expertise in Integrated Facilities Management (IFM) with hands‑on operational enhancement leadership, working collaboratively to identify opportunities, build strong relationships and develop solutions that drive operational excellence.
Primary Role Definition
Strategic Support Partner: Works directly within the client's facility team and our JLL team as a dedicated resource
Subject Matter Expert: Provides specialized facility management expertise
Process Enhancement Lead: Focuses on identifying improvement opportunities and developing actionable solutions
Cross‑Functional Liaison: Bridges client operations with JLL's broader facility support and expertise through collaborative problem‑solving and program improvement
Focus areas Operational Assessment & Enhancement
Conduct regular on‑site operational audits across facility functions
Analyze current processes, workflows, and resource allocation
Identify gaps, inefficiencies, and optimization opportunities
Develop operational improvement plans with actionable insights
Strategic Project Support
Collaborate on special initiatives and process improvement projects
Support the client team with complex challenges and decision‑making
Lead change management initiatives alongside existing teams
Knowledge Integration
Bring JLL's facility best practices to client operations
Facilitate knowledge sharing between client teams and JLL regional teams
Provide industry benchmarking and performance comparisons
Alignment & Communication
Establish governance processes and roadmaps with program milestones
Provide transparent, regular progress reporting and metrics communication to client leadership teams
Serve as an accountable partner committed to delivering measurable results and maintaining open dialogue on all initiatives
Team Development & Mentorship
Provide mentorship and coaching to elevate performance
Foster collaborative relationships that drive mutual success
This role focuses on partnership and integration rather than traditional oversight, emphasizing collaborative problem‑solving to achieve operational excellence together with the client team.
Requirements
Bachelor's degree in Facilities Management, Engineering, or related field
10+ years of experience in Integrated Facilities Management
3+ years of healthcare industry experience
Proven track record of leading large‑scale IFM programs for major healthcare systems
Strong financial acumen and experience in managing complex budgets
Excellent communication and presentation skills
Preferred
Strategic vision and ability to develop long‑term IFM strategies
Deep understanding of client needs and ability to build lasting relationships
Skilled in building, motivating, and developing high‑performing teams
Consistently delivers exceptional results in IFM operations and client satisfaction
Innovation mindset and continuous improvement approach
Adept at leading teams through evolving IFM landscapes
In‑depth knowledge of IFM trends, technologies, and best practices
Estimated compensation for this position 190,000.00 - 240,000.00 USD per year
Location On‑site - Baltimore, MD, Richmond, VA, Washington, DC
If this job description resonates with you, we encourage you to apply, even if you don't meet all the requirements. We're interested in getting to know you and what you bring to the table!
Personalized benefits that support personal well-being and growth
401(k) plan with matching company contributions
Comprehensive Medical, Dental & Vision Care
Paid parental leave at 100% of salary
Paid Time Off and Company Holidays
Jones Lang LaSalle ("JLL") is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process—including the online application and/or overall selection process—you may email us at accomodationrequest@am.jll.com.
Accepting applications on an ongoing basis until candidate identified.
#J-18808-Ljbffr