Vertiv Group Corp
Sales Support Specialist, Global Strategic Accounts
Vertiv Group Corp, Westerville, Ohio, United States, 43082
Sales Support Specialist, Global Strategic Accounts
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Overview The Sales Support Specialist, Global Strategic Accounts (GSA), provides critical commercial support to GSA Account Directors. The incumbent will be expected to be the primary commercial support resource for an assigned GSA Account Director, enabling her/him to focus on overall account strategy and customer-facing engagements.
Responsibilities
Strong collaboration with the GSA Sales Organization including Sr. Executives, business leaders, and subject-matter-experts.
Intermediary support for product applications and researching and obtaining product related details necessary to support the Account Director and customer inquiries.
Customer Interactions
Comfortable interacting externally with customers as well as internal stakeholders
Prepares and delivers customer specified reporting either manually or via customer e-commerce portals
Participates in miscellaneous customer calls and meetings to support the Global Account Director as needed
Quotations / opportunity management
Initiate commercial quotes by creating a sales opportunity in CRM and customer quotation based upon inputs from the Account Director
Maintain quotation and proposal revisions
Assist Account Director with Deviation of Policy approval requests by submitting and following the process through to completion
Participates in ongoing pipeline review calls and maintains sales opportunities in CRM
Order entry
Complete order entry in a timely and efficient manner ensuring that all proper documentation has been included (technical documents, quotes, purchase order, etc.)
Liaison with Vertiv Order Management and Project Execution Teams to ensure order is properly handed off to next set of key stakeholders
Coordinate and process customer change order requests
Technical support
Broad business unit and product level knowledge to enable effective use of Configure, Price, and Quote tool
Able to understand and seek out application-related questions on behalf of the Account Director to support quote and proposal generation
Commercial Support
Coordinates with customer and accounts payable to resolve any order-related collections issues
Provides an interface into tax department as needed to gather all necessary tax exemption information
Qualifications
3+ years of experience in a customer service-related role.
Strong technical acumen and ability to understand product applications
PC Tools Skills: Advanced proficiency in Microsoft Word, PowerPoint, Excel and experience is preferred in Oracle Sales Cloud and Order Management systems.
Exceptional communication skills and ability to build strong and diverse relationships within a complex matrix organization.
Bachelor’s degree in business, engineering or technology/operations is desirable.
Travel Infrequent
Company & Compliance The successful candidate will embrace Vertiv’s Core Principals & Behaviors to help execute our Strategic Priorities.
Our Core Principals: Safety, Integrity, Respect, Teamwork, Diversity & Inclusion.
Our Strategic Priorities: Customer Focus, Operational Excellence, High-Performance Culture, Innovation, Financial Strength.
Our Behaviors: Own It, Act With Urgency, Foster a Customer-First Mindset, Think Big and Execute, Lead by Example, Drive Continuous Improvement, Learn and Seek Out Development.
Vertiv is an Equal Opportunity/Affirmative Action employer. We promote equal opportunities for all with respect to hiring, terms of employment, mobility, training, compensation, and occupational health, without discrimination as to age, race, color, religion, creed, sex, pregnancy status (including childbirth, breastfeeding, or related medical conditions), marital status, sexual orientation, gender identity / expression, genetic information, citizenship status, national origin, protected veteran status, political affiliation, or disability. If you have a disability and are having difficulty accessing or using this website to apply for a position, you can request help by sending an email to help.join@vertivco.com. For more information about applying, please visit Vertiv’s career page.” , "No calls or agencies please. Vertiv will only employ those who are legally authorized to work in the United States. This is not a position for which sponsorship will be provided. Individuals with temporary visas are not eligible for hire.")
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Job titles related: Product Sales and Support Representative, Specialist - Customer Care Training & Technology, Seasonal Sales Support - Columbus-Easton Town Center, Sales Strategy Support Analyst, Senior Associate, Regional Support Specialist - Upper Arlington, OH.
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Get AI-powered advice on this job and more exclusive features.
Overview The Sales Support Specialist, Global Strategic Accounts (GSA), provides critical commercial support to GSA Account Directors. The incumbent will be expected to be the primary commercial support resource for an assigned GSA Account Director, enabling her/him to focus on overall account strategy and customer-facing engagements.
Responsibilities
Strong collaboration with the GSA Sales Organization including Sr. Executives, business leaders, and subject-matter-experts.
Intermediary support for product applications and researching and obtaining product related details necessary to support the Account Director and customer inquiries.
Customer Interactions
Comfortable interacting externally with customers as well as internal stakeholders
Prepares and delivers customer specified reporting either manually or via customer e-commerce portals
Participates in miscellaneous customer calls and meetings to support the Global Account Director as needed
Quotations / opportunity management
Initiate commercial quotes by creating a sales opportunity in CRM and customer quotation based upon inputs from the Account Director
Maintain quotation and proposal revisions
Assist Account Director with Deviation of Policy approval requests by submitting and following the process through to completion
Participates in ongoing pipeline review calls and maintains sales opportunities in CRM
Order entry
Complete order entry in a timely and efficient manner ensuring that all proper documentation has been included (technical documents, quotes, purchase order, etc.)
Liaison with Vertiv Order Management and Project Execution Teams to ensure order is properly handed off to next set of key stakeholders
Coordinate and process customer change order requests
Technical support
Broad business unit and product level knowledge to enable effective use of Configure, Price, and Quote tool
Able to understand and seek out application-related questions on behalf of the Account Director to support quote and proposal generation
Commercial Support
Coordinates with customer and accounts payable to resolve any order-related collections issues
Provides an interface into tax department as needed to gather all necessary tax exemption information
Qualifications
3+ years of experience in a customer service-related role.
Strong technical acumen and ability to understand product applications
PC Tools Skills: Advanced proficiency in Microsoft Word, PowerPoint, Excel and experience is preferred in Oracle Sales Cloud and Order Management systems.
Exceptional communication skills and ability to build strong and diverse relationships within a complex matrix organization.
Bachelor’s degree in business, engineering or technology/operations is desirable.
Travel Infrequent
Company & Compliance The successful candidate will embrace Vertiv’s Core Principals & Behaviors to help execute our Strategic Priorities.
Our Core Principals: Safety, Integrity, Respect, Teamwork, Diversity & Inclusion.
Our Strategic Priorities: Customer Focus, Operational Excellence, High-Performance Culture, Innovation, Financial Strength.
Our Behaviors: Own It, Act With Urgency, Foster a Customer-First Mindset, Think Big and Execute, Lead by Example, Drive Continuous Improvement, Learn and Seek Out Development.
Vertiv is an Equal Opportunity/Affirmative Action employer. We promote equal opportunities for all with respect to hiring, terms of employment, mobility, training, compensation, and occupational health, without discrimination as to age, race, color, religion, creed, sex, pregnancy status (including childbirth, breastfeeding, or related medical conditions), marital status, sexual orientation, gender identity / expression, genetic information, citizenship status, national origin, protected veteran status, political affiliation, or disability. If you have a disability and are having difficulty accessing or using this website to apply for a position, you can request help by sending an email to help.join@vertivco.com. For more information about applying, please visit Vertiv’s career page.” , "No calls or agencies please. Vertiv will only employ those who are legally authorized to work in the United States. This is not a position for which sponsorship will be provided. Individuals with temporary visas are not eligible for hire.")
Referrals increase your chances of interviewing at Vertiv by 2x
Get notified about new Sales Support Specialist jobs in
Westerville, OH .
Job titles related: Product Sales and Support Representative, Specialist - Customer Care Training & Technology, Seasonal Sales Support - Columbus-Easton Town Center, Sales Strategy Support Analyst, Senior Associate, Regional Support Specialist - Upper Arlington, OH.
#J-18808-Ljbffr