Northern Trust
Product Manager - Customer Experience (Enrollments & Entitlements)
Northern Trust, Chicago, Illinois, United States, 60290
Product Manager - Customer Experience (Enrollments & Entitlements)
About Northern Trust
Northern Trust, a Fortune 500 company, is a globally recognized, award‑winning financial institution that has been in continuous operation since 1889. With more than 130 years of financial experience and over 22,000 partners, we serve the world’s most sophisticated clients using leading technology and exceptional service.
Job Title : Product Manager – Customer Experience (Enrollments & Entitlements)
Job Description Summary
Responsible for executing the strategy of the product umbrella, collaborating with the Lead Product Manager, Head of Product Management, and Product Executive. Perform Product Management lifecycle activities with the Senior Product Manager, defining target client segments, evaluating market trends, uncovering opportunities, launching products, and conducting post‑launch assessments. Maintain product materials, inventory, and key metrics; support new product introductions through risk analysis; provide sales support through client pitches and RFP responses.
Major Duties
Support discovery and innovation by creating client personas and evaluating competitors
Assist in new product planning activities by deriving forecasts, composing product requirements, and establishing future metrics
Display a balanced, cross‑functional perspective, liaising with the business to improve efficiency, effectiveness, and productivity
Support new product introduction by creating the risk analysis
Track customer satisfaction, evaluate metrics and KPIs, gauge channel performance, conduct post‑product launch audits
Provide sales support through RFP response and review
Monitor capital and expenses and rate card alignment across regions
Act as subject‑area expert, providing comprehensive, in‑depth consulting and leadership to team and partners at a high technical level
Balance high‑level operational execution and development with strategic direction of business function activities
Knowledge
Strong oral and written communication skills, with experience in constructing logical and conclusive presentations
Solid understanding of 2‑4+ Northern Trust products or business areas within an umbrella, mastery of 1‑2+ and knowledge of client needs and how this impacts the product development agenda/roadmap
Good at building key relationships, influencing and negotiating with clients, partners, and leaders across multiple disciplines
Organizational skills to support the Business Unit’s goals, resources, and staff development
Program or project management experience is advantageous; planning, analysis, design, and governance
Knowledge of business strategy development to provide long‑term planning and manage profitability/performance of a major business segment
Experience
A college or university degree and/or relevant proven work experience is required
Salary Range
$88,900 – $151,100 USD
Salary range is a good‑faith estimate of base pay. Northern Trust provides a comprehensive benefits package including retirement benefits (401k and pension), health and welfare benefits (medical, dental, vision, spending accounts and disability), paid time off, parental and caregiver leave, life & accident insurance, and other voluntary and well‑being benefits. Northern Trust also provides a discretionary bonus program that may include an equity component.
Working With Us
As a Northern Trust partner, greater achievements await. You will be part of a flexible and collaborative work culture in an organization where financial strength and stability is an asset that emboldens us to explore new ideas. Movement within the organization is encouraged, senior leaders are accessible, and you can take pride in working for a company committed to assisting the communities we serve! Join a workplace with a greater purpose.
We’d love to learn more about how your interests and experience could be a fit with one of the world’s most admired and sustainable companies! Build your career with us and apply today.
Reasonable accommodation
Northern Trust is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please email our HR Service Center at MyHRHelp@ntrs.com.
We hope you’re excited about the role and the opportunity to work with us. We value an inclusive workplace and understand flexibility means different things to different people.
Apply today and talk to us about your flexible working requirements and together we can achieve greater.
#J-18808-Ljbffr
Northern Trust, a Fortune 500 company, is a globally recognized, award‑winning financial institution that has been in continuous operation since 1889. With more than 130 years of financial experience and over 22,000 partners, we serve the world’s most sophisticated clients using leading technology and exceptional service.
Job Title : Product Manager – Customer Experience (Enrollments & Entitlements)
Job Description Summary
Responsible for executing the strategy of the product umbrella, collaborating with the Lead Product Manager, Head of Product Management, and Product Executive. Perform Product Management lifecycle activities with the Senior Product Manager, defining target client segments, evaluating market trends, uncovering opportunities, launching products, and conducting post‑launch assessments. Maintain product materials, inventory, and key metrics; support new product introductions through risk analysis; provide sales support through client pitches and RFP responses.
Major Duties
Support discovery and innovation by creating client personas and evaluating competitors
Assist in new product planning activities by deriving forecasts, composing product requirements, and establishing future metrics
Display a balanced, cross‑functional perspective, liaising with the business to improve efficiency, effectiveness, and productivity
Support new product introduction by creating the risk analysis
Track customer satisfaction, evaluate metrics and KPIs, gauge channel performance, conduct post‑product launch audits
Provide sales support through RFP response and review
Monitor capital and expenses and rate card alignment across regions
Act as subject‑area expert, providing comprehensive, in‑depth consulting and leadership to team and partners at a high technical level
Balance high‑level operational execution and development with strategic direction of business function activities
Knowledge
Strong oral and written communication skills, with experience in constructing logical and conclusive presentations
Solid understanding of 2‑4+ Northern Trust products or business areas within an umbrella, mastery of 1‑2+ and knowledge of client needs and how this impacts the product development agenda/roadmap
Good at building key relationships, influencing and negotiating with clients, partners, and leaders across multiple disciplines
Organizational skills to support the Business Unit’s goals, resources, and staff development
Program or project management experience is advantageous; planning, analysis, design, and governance
Knowledge of business strategy development to provide long‑term planning and manage profitability/performance of a major business segment
Experience
A college or university degree and/or relevant proven work experience is required
Salary Range
$88,900 – $151,100 USD
Salary range is a good‑faith estimate of base pay. Northern Trust provides a comprehensive benefits package including retirement benefits (401k and pension), health and welfare benefits (medical, dental, vision, spending accounts and disability), paid time off, parental and caregiver leave, life & accident insurance, and other voluntary and well‑being benefits. Northern Trust also provides a discretionary bonus program that may include an equity component.
Working With Us
As a Northern Trust partner, greater achievements await. You will be part of a flexible and collaborative work culture in an organization where financial strength and stability is an asset that emboldens us to explore new ideas. Movement within the organization is encouraged, senior leaders are accessible, and you can take pride in working for a company committed to assisting the communities we serve! Join a workplace with a greater purpose.
We’d love to learn more about how your interests and experience could be a fit with one of the world’s most admired and sustainable companies! Build your career with us and apply today.
Reasonable accommodation
Northern Trust is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please email our HR Service Center at MyHRHelp@ntrs.com.
We hope you’re excited about the role and the opportunity to work with us. We value an inclusive workplace and understand flexibility means different things to different people.
Apply today and talk to us about your flexible working requirements and together we can achieve greater.
#J-18808-Ljbffr