Lovely Law Firm Inc.
Job Description
Job Description Description: CASE MANAGER At the Lovely Law Firm, the Case Manager works on a dynamic caseload of pre-litigation personal injury cases, investigates facts, and prepares documents to assist the attorneys by performing a variety of support and administrative duties. The focus for the Case Manager must be on client service, communication, and medical management.
DIRECT SUPERVISOR:
Operations Team
JOB DUTIES: Client Service & Communication · Performs client interviews and insurance inquiries to evaluate cases with attorney oversight. · Keep clients updated on the status of their cases and ensure they understand and approve of the actions being taken on their behalf. · Contacts clients at a minimum of every thirty (30) days to update clients, manage medical treatment and check on property damage. Meets KPI of 90% client contact. · Performs an initial telephone call within 24 hours of case assignment. · Schedules telephone calls for attorney with associated case parties. File
Management/Demands/Settlements · Ensure all medical records and bills have been requested promptly. · Maintains document file. · Thoroughly documents case activity in a software-based case management system. · Performs a variety of administrative and support activities as needed. · Prepares case files for demand department and meets monthly demand goals. · Seeks liens and lien reductions under the guidance of the attorney. · Prepares Disbursement Statements as instructed by attorney. Medical Management · Communicates directly with the Marketing department and provides feedback. · from clients related to marketing efforts – tv, social media, etc · Review all medical bills and records for completeness and accuracy. · During 30-day client contact, obtains the following information: · Treatment Status · Property Damage Status · Lost Wage Status · Photos of injuries · Value Drivers · Locates providers and schedule medical appointments for treatment of injuries in a timely manner. · Reads, reviews, and analyzes medical records and billing. Litigation · Drafts petitions and initial discovery for attorney review and filing. · Generate pleadings as requested by the attorney to move the case to trial. · Draft discovery responses with client assistance. · Scheduling doctor conferences, depositions, mediations, etc, as requested. Requirements:
Requirements Education: High School Graduate Experience: Prefer 1-2 years of prior legal experience Good communication and organization skills Prefer someone with personal injury experience.
Job Description Description: CASE MANAGER At the Lovely Law Firm, the Case Manager works on a dynamic caseload of pre-litigation personal injury cases, investigates facts, and prepares documents to assist the attorneys by performing a variety of support and administrative duties. The focus for the Case Manager must be on client service, communication, and medical management.
DIRECT SUPERVISOR:
Operations Team
JOB DUTIES: Client Service & Communication · Performs client interviews and insurance inquiries to evaluate cases with attorney oversight. · Keep clients updated on the status of their cases and ensure they understand and approve of the actions being taken on their behalf. · Contacts clients at a minimum of every thirty (30) days to update clients, manage medical treatment and check on property damage. Meets KPI of 90% client contact. · Performs an initial telephone call within 24 hours of case assignment. · Schedules telephone calls for attorney with associated case parties. File
Management/Demands/Settlements · Ensure all medical records and bills have been requested promptly. · Maintains document file. · Thoroughly documents case activity in a software-based case management system. · Performs a variety of administrative and support activities as needed. · Prepares case files for demand department and meets monthly demand goals. · Seeks liens and lien reductions under the guidance of the attorney. · Prepares Disbursement Statements as instructed by attorney. Medical Management · Communicates directly with the Marketing department and provides feedback. · from clients related to marketing efforts – tv, social media, etc · Review all medical bills and records for completeness and accuracy. · During 30-day client contact, obtains the following information: · Treatment Status · Property Damage Status · Lost Wage Status · Photos of injuries · Value Drivers · Locates providers and schedule medical appointments for treatment of injuries in a timely manner. · Reads, reviews, and analyzes medical records and billing. Litigation · Drafts petitions and initial discovery for attorney review and filing. · Generate pleadings as requested by the attorney to move the case to trial. · Draft discovery responses with client assistance. · Scheduling doctor conferences, depositions, mediations, etc, as requested. Requirements:
Requirements Education: High School Graduate Experience: Prefer 1-2 years of prior legal experience Good communication and organization skills Prefer someone with personal injury experience.