Beacon Behavioral Hospital, Inc. is hiring: Receptionist in Flowood

Overview

The Receptionist in a healthcare setting serves as the vital first point of contact for patients, visitors, and healthcare professionals, ensuring a welcoming and professional environment. This role is essential in managing front desk operations, including greeting clients, handling multi-line phone systems, and coordinating appointment schedules efficiently. The Receptionist supports the smooth functioning of the physician's office by performing general administrative duties such as managing patient records, processing paperwork, and operating office equipment like copy machines. By maintaining excellent phone etiquette and customer service standards, the Receptionist helps facilitate clear communication between patients and medical staff, contributing to overall patient satisfaction and office productivity. Ultimately, this position plays a key role in supporting healthcare delivery by ensuring that administrative tasks are handled promptly and accurately, allowing medical professionals to focus on patient care.

Minimum Qualifications

• High school diploma or equivalent.
• Proven experience as a receptionist or in a customer service role, preferably in a healthcare or physician office setting.
• Proficiency in managing multi-line phone systems and demonstrating excellent phone etiquette.
• Basic computer skills including familiarity with office software and electronic health record (EHR) systems.
• Strong organizational skills and the ability to multitask effectively in a fast-paced environment.

Preferred Qualifications

• Experience working in a healthcare or social assistance environment.
• Knowledge of medical terminology and healthcare office procedures.
• Certification in medical office administration or related field.
• Familiarity with HIPAA regulations and patient confidentiality standards.
• Ability to operate office equipment such as copy machines and fax machines efficiently.

Responsibilities

• Greet and welcome patients and visitors in a courteous and professional manner.
• Answer and manage multiple phone lines, directing calls appropriately and providing information as needed.
• Schedule, confirm, and reschedule patient appointments using the office’s scheduling system.
• Perform general administrative tasks including filing, copying, faxing, and maintaining patient records.
• Assist with patient check-in and check-out processes, ensuring all necessary documentation is completed.
• Maintain a clean and organized reception area to create a positive first impression.
• Coordinate communication between patients, physicians, and other healthcare staff to facilitate smooth office operations.
• Handle confidential information with discretion and comply with healthcare privacy regulations.

Skills

The required and preferred skills support effective communication and efficient office operations in a healthcare setting, including managing multiple phone lines, phone etiquette, customer service, and general administrative tasks. Knowledge of physician office procedures and, for some roles, medical terminology and healthcare regulations, enhance task accuracy and compliance.

Job details

• Seniority level: Entry level
• Employment type: Full-time
• Job function: Administrative
• Industries: Mental Health Care