Join to apply for the Office Assistant role at CHI
3 days ago Be among the first 25 applicants
Job Summary and Responsibilities
Under general supervision, performs front office processes associated with patient check‑in, check‑out, scheduling, referrals, and electronic medical records. Administers and supports the clinic’s billing and insurance functions in accordance with internal standards, procedures, and regulatory requirements.
Tasks include:
- Perform patient check‑in at the time of visit, interview patients, and complete all paperwork to ensure efficient admitting process and compliance with clinic and regulatory policies.
- Copy/scan patient medical records, benefit/insurance information, and related hardcopy materials into the correct location in the electronic medical record system.
- Perform patient check‑out including pricing services, coding procedures performed, and diagnosis on charge to support accurate documentation.
- Collect patient responsibility payments and answer routine patient insurance and billing inquiries.
- Answer phone calls, confirm next day appointments, ensure insurance coverage, and alert patients regarding required documentation.
- Gather, verify, and process referrals, authorizations, and pre‑certifications working with physicians, patients, and payers.
- Coordinate scheduling with practitioners’ schedules to ensure proper coverage of patient appointments and out‑of‑office calls.
- Retrieve, file, and maintain charts and medical record documentation per office protocol.
- Manage the flow of interdepartmental, outgoing, and incoming mail.
- Communicate requests and provide medical information to and from patient care providers in strict accordance with HIPAA and all policies and procedures.
- Follow up with patients regarding the missed appointment policy and send out appropriate communications.
Job Requirements
- High School Diploma or GED.
- 2 years related experience in a healthcare environment (preferred).
Where you’ll work
CommonSpirit Health was formed by the alignment of Catholic Health Initiatives (CHI) and Dignity Health. With more than 700 care sites across the U.S., CommonSpirit delivers a variety of care from clinics to hospitals to home‑based and virtual care services. CommonSpirit is committed to building healthy communities and advocating for the poor and vulnerable.
Pay Range: $16.91 – $23.88 /hour
Seniority level
Entry level
Employment type
Full‑time
Job function
Administrative
Industry
Hospitals and Health Care