Dental Office Assistant Job at Heartland Dental in Oak Creek

Job Overview

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Oak Leaf Family Dental is looking for a Front Office Assistant to join our team.

Schedule

• Willing to train!
• Working Schedule: Monday 8:00 a.m.–5:00 p.m., Tuesday 7:00 a.m.–5:00 p.m., Wednesday 7:30 a.m.–4:30 p.m., Thursday 7:30 a.m.–5:00 p.m., Friday OFF.

About Oak Leaf Family Dental

• Join a 13‑person team that thrives on collaboration, communication, and community.
• We are located at 71 Howell Ave in Oak Creek, WI.
• We are a team‑oriented and patient‑focused office.

Why Heartland Dental?

Heartland Dental believes that to provide exceptional lifetime care for patients, we must hire and grow team members who support the business and clinical needs of each supported dental office and foster a strong team‑building culture. As a Business Assistant, you’ll work in an environment that encourages learning, team cohesion, and puts patients first.

Hard‑working and motivated, the successful candidate will bring a passion for helping our team provide the best patient care to the communities we serve.

More About The Role

• Greet and welcome patients as they enter the office to create a great first impression.
• Manage front office duties: answering phones, checking office mail and email, communicating with patients and insurance companies.
• Utilize Dentrix for patient scheduling and records.
• Schedule and confirm appointments for multiple providers.
• File patient insurance claims and follow up on outstanding claims, verification of benefits and explanation of coverage.
• Post insurance and patient payments and process accounts receivables.
• Review treatment plan fees and payment options with patients.
• Partner with providers and team to implement Heartland Dental systems to optimize office potential.

What You’ll Gain

• Competitive benefits including health insurance, retirement savings plans, six paid holidays, and PTO.
• Front‑loaded education and training, providing the opportunity to develop to your full potential.
• Opportunity to be part of a secure company with 20+ years of industry‑leading experience that offers a stable career with unlimited growth potential.
• Access to on‑demand Daily Pay.

Minimum Qualifications

• Experience working in a fast‑paced and customer‑centric environment.
• Excellent communication and organizational skills.
• The position will have access to PHI necessary for performing job‑related functions; HIPAA training will be required and the individual must protect PHI and maintain data safeguards.

Preferred Experience

• 1+ year of experience in a dental or medical setting.
• 1+ year of experience with insurance billing and accounts receivable.
• Experience with Dentrix or other dental software.

Physical Requirements

• Ability to perform essential duties with or without reasonable accommodation.
• Prolonged periods sitting at a desk and working on a computer.
• Must be able to lift up to 15 pounds at times.
• Availability to attend virtual training sessions (or in‑person) periodically throughout the year.
• A tuberculosis (TB) test is required for all new hires in dental office positions prior to starting employment.

Who is Heartland Dental?

Heartland Dental is the nation’s largest dental support organization, providing non‑clinical administrative support services to more than 3,000 supported doctors across 39 states and the District of Columbia in over 1,800 dental offices. Each Heartland Dental supported office is unique to the community and the patients they serve.

At Heartland Dental, we’re committed to living our core values which promote diversity and inclusion. We provide all employees and applicants for employment the protections of federal, state, and local laws affording equal opportunity in employment.