Marsh McLennan Agency
Application Support Administrator - French/English Speaking
Marsh McLennan Agency, White Plains, New York, United States
Overview
Our not-so-secret sauce. Award-winning, inclusive, Top Workplace culture doesn’t happen overnight. It’s a result of hard work by extraordinary people. The industry’s brightest talent drive our efforts to deliver purposeful work and meaningful impact every day. Learn more about what makes us different and how you can make your mark as an Application Support Administrator at MMA. Marsh McLennan Agency (MMA) provides business insurance, employee health & benefits, retirement, and private client insurance solutions to organizations and individuals seeking limitless possibilities. With offices across North America, we combine the personalized service model of a local consultant with the global resources of the world’s leading professional services firm, Marsh McLennan (NYSE: MMC). Responsibilities
As our Application Support Administrator on the User Support Team, you’ll review incoming Help Desk tickets to provide technical support and troubleshooting for applications, resolving issues in a timely manner to minimize downtime and ensure optimal performance. You’ll assist in escalating unresolved issues and provide prompt feedback to the internal customers. As the Application Support Administrator, you will be managing user access and permissions, ensuring data security and compliance with company policies. Our future colleague
CANDIDATE MUST BE FLUENT IN FRENCH AND ENGLISH Qualifications
We’d love to meet you if your professional track record includes these skills: Strong knowledge of Agency Management System Administration, specifically Applied Epic or Vertafore applications such as Sagitta, BenefitPoint, ImageRight Experience working in a Help Desk environment such as ServiceNow Excellent attention to detail with proven organizational and time management skills Ability to work within a team environment and prioritize tasks in a fast-paced environment Strong communication and interpersonal skills, with the ability to effectively collaborate with cross-functional teams These additional qualifications are a plus, but not required to apply: Proficient with the Windows Operating Systems and MS Office products Some insurance agency experience preferred Knowledge of these applications is helpful but not required: Concur, DocuSign, Smartsheet, Applied CSR24, Applied TAM, Erlon We know there are excellent candidates who might not check all these boxes. Don’t be shy. If you’re close, we’d be very interested in meeting you. Benefits
Generous time off, including personal and volunteering Tuition reimbursement and professional development opportunities Remote Work Charitable contribution match programs Stock purchase opportunities To learn more about a career at MMA, check us out online:
not available here; careers information is typically at the company site. Flip through our recruiting brochure: not available here. Follow us on social media to meet our colleagues and see what makes us tick: Instagram: lifeatmma Facebook: LifeatMMA Twitter: marsh_mma LinkedIn: marsh-mclennan-agency Who you are is who we are.
We embrace a culture that celebrates and promotes the many backgrounds, heritages and perspectives of our colleagues and clients. We are always seeking those with ethics, talent, and ambition who are interested in joining our client-focused teams. Marsh McLennan and its affiliates are EOE Minority/Female/Disability/Vet/Sexual Orientation/Gender Identity employers. #LI-Remote
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Our not-so-secret sauce. Award-winning, inclusive, Top Workplace culture doesn’t happen overnight. It’s a result of hard work by extraordinary people. The industry’s brightest talent drive our efforts to deliver purposeful work and meaningful impact every day. Learn more about what makes us different and how you can make your mark as an Application Support Administrator at MMA. Marsh McLennan Agency (MMA) provides business insurance, employee health & benefits, retirement, and private client insurance solutions to organizations and individuals seeking limitless possibilities. With offices across North America, we combine the personalized service model of a local consultant with the global resources of the world’s leading professional services firm, Marsh McLennan (NYSE: MMC). Responsibilities
As our Application Support Administrator on the User Support Team, you’ll review incoming Help Desk tickets to provide technical support and troubleshooting for applications, resolving issues in a timely manner to minimize downtime and ensure optimal performance. You’ll assist in escalating unresolved issues and provide prompt feedback to the internal customers. As the Application Support Administrator, you will be managing user access and permissions, ensuring data security and compliance with company policies. Our future colleague
CANDIDATE MUST BE FLUENT IN FRENCH AND ENGLISH Qualifications
We’d love to meet you if your professional track record includes these skills: Strong knowledge of Agency Management System Administration, specifically Applied Epic or Vertafore applications such as Sagitta, BenefitPoint, ImageRight Experience working in a Help Desk environment such as ServiceNow Excellent attention to detail with proven organizational and time management skills Ability to work within a team environment and prioritize tasks in a fast-paced environment Strong communication and interpersonal skills, with the ability to effectively collaborate with cross-functional teams These additional qualifications are a plus, but not required to apply: Proficient with the Windows Operating Systems and MS Office products Some insurance agency experience preferred Knowledge of these applications is helpful but not required: Concur, DocuSign, Smartsheet, Applied CSR24, Applied TAM, Erlon We know there are excellent candidates who might not check all these boxes. Don’t be shy. If you’re close, we’d be very interested in meeting you. Benefits
Generous time off, including personal and volunteering Tuition reimbursement and professional development opportunities Remote Work Charitable contribution match programs Stock purchase opportunities To learn more about a career at MMA, check us out online:
not available here; careers information is typically at the company site. Flip through our recruiting brochure: not available here. Follow us on social media to meet our colleagues and see what makes us tick: Instagram: lifeatmma Facebook: LifeatMMA Twitter: marsh_mma LinkedIn: marsh-mclennan-agency Who you are is who we are.
We embrace a culture that celebrates and promotes the many backgrounds, heritages and perspectives of our colleagues and clients. We are always seeking those with ethics, talent, and ambition who are interested in joining our client-focused teams. Marsh McLennan and its affiliates are EOE Minority/Female/Disability/Vet/Sexual Orientation/Gender Identity employers. #LI-Remote
#J-18808-Ljbffr