Children's National Hospital
Senior Patient Access Operations Coordinator
Children's National Hospital, Washington, District of Columbia, us, 20022
Responsible for coordination of business operations of the Patient Access Department. Supervise, train, mentor, and develop staff to ensure departmental objectives are met. Responsible to coordinate the business and administrative operations of the 24/7 Patient Access Department. Perform supervisory duties which include hire, train, and evaluate the Patient Access team. (Admissions, Emergency Department, Laboratory and Radiology Registration and Scheduling, and Financial Clearance). Emphasis is placed on customer service, patient satisfaction, staff development, and fiscal goals. Responsible to assist in managing the financial aspects of the department and the quality assurance activities. Work with medical, nursing, and accounting staff to ensure appropriate patient placement. This position will rotate call, weekend and shift coverage as needed. In addition, will float between the different locations within Patient Access (SZ Campus, United Medical Center and Off‑site Ancillary locations), as needed.
Minimum Education
Associate's Degree Business Administration or health care preferred (Required)
Bachelor's Degree (Preferred)
Minimum Work Experience
4 years Related and progressive experience (Required)
7 years Without degree; related and progressive experience, preferably in healthcare field (Required)
1 year Supervisory or leadership experience in healthcare operations (Required)
Required Skills/Knowledge
Computer literacy
Demonstrated problem solving, root‑cause analysis, and critical thinking skills
High energy, self‑starter with the ability to work independently
Ability to set and accomplish goals and project deadlines timely
Ability to handle the public and hospital staff professionally in all encounters
Ability to type 35‑40 WPM.
Must be able to successfully pass typing and Microsoft proficiency assessment.
Knowledge of insurances, medical terminology, and CPT‑4/ICD‑10 coding required.
CHAA Certification within first year of hire
Functional Accountabilities Staff Development
Under the direction of management, supervise, train, mentor and develop all Patient Access staff.
Conduct performance evaluations and manage staff performance goals.
Establish work schedules for the staff; ensure proper coverage; work to develop a float pool; rotate call schedule as needed/weekends and holidays.
Quality Control
Run and analyze standard reports and ensure mistakes are corrected.
Monitor and supervise quality control of staff in registration process; well versed in all Patient Access functions; maintain and monitor billing system and review monthly reports; required to work at least 2 shifts a month on a different site or different shift.
Maintain and monitor billing system and review monthly reports.
Complete online registration with parents/guardian via telephone or in person, as a backup to staff.
Verify insurance eligibility and coverage.
Enter charges and diagnostic codes into appropriate systems.
Manage work list to ensure they are addressed in a timely manner; fax order queues and email requests; review patient portal work list continuously throughout the day and address inquiries immediately.
Coordinate
Coordinate communication with other CNMC departments, such as Human Resources, IT, Purchasing and Engineering.
Coordinate general office support for the clinic.
Respond to inquiries and complaints in a timely manner.
Administrative Assistant
Perform administrative tasks such as payroll, time records, and petty cash and check requests.
Monitor the ordering of office supply.
Create/develop reports as needed.
Attend and Conduct staff meetings.
Safety
Speak up when team members appear to exhibit unsafe behavior or performance
Continuously validate and verify information needed for decision making or documentation
Stop in the face of uncertainty and takes time to resolve the situation
Demonstrate accurate, clear and timely verbal and written communication
Actively promote safety for patients, families, visitors and co‑workers
Attend carefully to important details - practicing Stop, Think, Act and Review in order to self‑check behavior and performance
Organizational Accountabilities Professionalism
Participate in departmental staff meetings.
Offer to assist others when work is completed.
Organizational Commitment/Identification
Partner in the mission and upholds the core principles of the organization
Committed to diversity and recognizes value of cultural ethnic differences
Demonstrate personal and professional integrity
Maintain confidentiality at all times
Customer Service
Anticipate and responds to customer needs; follows up until needs are met
Teamwork/Communication
Demonstrate collaborative and respectful behavior
Partner with all team members to achieve goals
Receptive to others’ ideas and opinions
Performance Improvement/Problem‑solving
Contribute to a positive work environment
Demonstrate flexibility and willingness to change
Identify opportunities to improve clinical and administrative processes
Make appropriate decisions, using sound judgment
Cost Management/Financial Responsibility
Use resources efficiently
Search for less costly ways of doing things
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Minimum Education
Associate's Degree Business Administration or health care preferred (Required)
Bachelor's Degree (Preferred)
Minimum Work Experience
4 years Related and progressive experience (Required)
7 years Without degree; related and progressive experience, preferably in healthcare field (Required)
1 year Supervisory or leadership experience in healthcare operations (Required)
Required Skills/Knowledge
Computer literacy
Demonstrated problem solving, root‑cause analysis, and critical thinking skills
High energy, self‑starter with the ability to work independently
Ability to set and accomplish goals and project deadlines timely
Ability to handle the public and hospital staff professionally in all encounters
Ability to type 35‑40 WPM.
Must be able to successfully pass typing and Microsoft proficiency assessment.
Knowledge of insurances, medical terminology, and CPT‑4/ICD‑10 coding required.
CHAA Certification within first year of hire
Functional Accountabilities Staff Development
Under the direction of management, supervise, train, mentor and develop all Patient Access staff.
Conduct performance evaluations and manage staff performance goals.
Establish work schedules for the staff; ensure proper coverage; work to develop a float pool; rotate call schedule as needed/weekends and holidays.
Quality Control
Run and analyze standard reports and ensure mistakes are corrected.
Monitor and supervise quality control of staff in registration process; well versed in all Patient Access functions; maintain and monitor billing system and review monthly reports; required to work at least 2 shifts a month on a different site or different shift.
Maintain and monitor billing system and review monthly reports.
Complete online registration with parents/guardian via telephone or in person, as a backup to staff.
Verify insurance eligibility and coverage.
Enter charges and diagnostic codes into appropriate systems.
Manage work list to ensure they are addressed in a timely manner; fax order queues and email requests; review patient portal work list continuously throughout the day and address inquiries immediately.
Coordinate
Coordinate communication with other CNMC departments, such as Human Resources, IT, Purchasing and Engineering.
Coordinate general office support for the clinic.
Respond to inquiries and complaints in a timely manner.
Administrative Assistant
Perform administrative tasks such as payroll, time records, and petty cash and check requests.
Monitor the ordering of office supply.
Create/develop reports as needed.
Attend and Conduct staff meetings.
Safety
Speak up when team members appear to exhibit unsafe behavior or performance
Continuously validate and verify information needed for decision making or documentation
Stop in the face of uncertainty and takes time to resolve the situation
Demonstrate accurate, clear and timely verbal and written communication
Actively promote safety for patients, families, visitors and co‑workers
Attend carefully to important details - practicing Stop, Think, Act and Review in order to self‑check behavior and performance
Organizational Accountabilities Professionalism
Participate in departmental staff meetings.
Offer to assist others when work is completed.
Organizational Commitment/Identification
Partner in the mission and upholds the core principles of the organization
Committed to diversity and recognizes value of cultural ethnic differences
Demonstrate personal and professional integrity
Maintain confidentiality at all times
Customer Service
Anticipate and responds to customer needs; follows up until needs are met
Teamwork/Communication
Demonstrate collaborative and respectful behavior
Partner with all team members to achieve goals
Receptive to others’ ideas and opinions
Performance Improvement/Problem‑solving
Contribute to a positive work environment
Demonstrate flexibility and willingness to change
Identify opportunities to improve clinical and administrative processes
Make appropriate decisions, using sound judgment
Cost Management/Financial Responsibility
Use resources efficiently
Search for less costly ways of doing things
#J-18808-Ljbffr