Tiffany & Co.
Overview
Join to apply for the
IT Omnichannel & Payment Director
role at
Tiffany & Co. The IT Omnichannel Director is responsible for the strategic leadership, implementation, and optimization of the Order Management and Payment systems. This role ensures seamless order processing, fulfillment, and customer experience across all sales channels. The Director collaborates with cross-functional teams to align OMS and Payment capabilities with business goals, drive innovation, and support scalable growth.
Key Responsibilities Lead the end-to-end strategy, roadmap, and delivery of the OMS platform and Payment/Fraud processors
Lead a team made up of 5 technical experts, extended with an international dedicated team through vendors
Partner with business partners to build product roadmap and priorities
Manage OMS and PSP integrations with ERP, WMS, POS, e-commerce, CRM, and Supply Chain systems
Improve payment success rates through PSP/Fraud optimizations
Ensure accurate and efficient order capture, routing, allocation, and fulfillment
Oversee systems performance, data integrity, and issue resolution
Partner with supply chain, logistics, customer service, and tech teams
Evaluate and implement enhancements to improve operational efficiency and customer experience
Manage vendor relationships and contractual agreements related to OMS/PSP/Fraud
Evaluate the impact of OMS and PSP/Fraud system evolutions on other IT departments
Leverage AGILE methodology to deliver value
Monitor KPIs and provide regular reporting to leadership
Ensure system compliance with data privacy and security regulations
Key Accountabilities IT Product Ownership: contribute to a streamlined architecture for the OMS and PSP/Fraud and integrations with other tools; improve current OMS/PSP/Fraud setup performance; build product roadmap with IT and business; include KPIs and performance reports
Manage and develop direct reports; coach, conduct performance reviews; manage vendor/partner performance; challenge partners/vendors
Deliver projects involving the OMS/PSP/Fraud on time and with high quality, across omnichannel domains (retail, B2B, ecommerce, CRM, Supply Chain, etc.)
Establish a strong IT partnership to build a common IT vision and anticipate impacts of OMS/PSP/Fraud evolutions on other departments
Required Qualifications Bachelor's degree and/or relevant experience
8-10 years of experience in e-commerce / omnichannel / payment ecosystems
Familiar with AGILE methodology
Experience managing vendor/partner contracts and resources
Experience leading product/development teams leveraging traditional waterfall and agile delivery methodologies
Experience documenting use cases and functional requirements; experience developing and implementing software/business capabilities
Excellent analytical and problem-solving skills
Excellent written and verbal communications skills
Strong presentation skills
Strong business acumen
Preferred Qualifications Retail / ecommerce / omnichannel experience a plus
Experience with Sterling and Adyen/Cybersource is a plus
The hiring range for this position ranges from $181,000-$214,000. The salary offered will be dependent upon candidates’ relevant skills and experience.
Seniority level
Director
Employment type
Full-time
Job function
Information Technology
Industries
Retail Apparel and Fashion, Retail Luxury Goods and Jewelry, and Retail
Referrals increase your chances of interviewing at Tiffany & Co. by 2x
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Join to apply for the
IT Omnichannel & Payment Director
role at
Tiffany & Co. The IT Omnichannel Director is responsible for the strategic leadership, implementation, and optimization of the Order Management and Payment systems. This role ensures seamless order processing, fulfillment, and customer experience across all sales channels. The Director collaborates with cross-functional teams to align OMS and Payment capabilities with business goals, drive innovation, and support scalable growth.
Key Responsibilities Lead the end-to-end strategy, roadmap, and delivery of the OMS platform and Payment/Fraud processors
Lead a team made up of 5 technical experts, extended with an international dedicated team through vendors
Partner with business partners to build product roadmap and priorities
Manage OMS and PSP integrations with ERP, WMS, POS, e-commerce, CRM, and Supply Chain systems
Improve payment success rates through PSP/Fraud optimizations
Ensure accurate and efficient order capture, routing, allocation, and fulfillment
Oversee systems performance, data integrity, and issue resolution
Partner with supply chain, logistics, customer service, and tech teams
Evaluate and implement enhancements to improve operational efficiency and customer experience
Manage vendor relationships and contractual agreements related to OMS/PSP/Fraud
Evaluate the impact of OMS and PSP/Fraud system evolutions on other IT departments
Leverage AGILE methodology to deliver value
Monitor KPIs and provide regular reporting to leadership
Ensure system compliance with data privacy and security regulations
Key Accountabilities IT Product Ownership: contribute to a streamlined architecture for the OMS and PSP/Fraud and integrations with other tools; improve current OMS/PSP/Fraud setup performance; build product roadmap with IT and business; include KPIs and performance reports
Manage and develop direct reports; coach, conduct performance reviews; manage vendor/partner performance; challenge partners/vendors
Deliver projects involving the OMS/PSP/Fraud on time and with high quality, across omnichannel domains (retail, B2B, ecommerce, CRM, Supply Chain, etc.)
Establish a strong IT partnership to build a common IT vision and anticipate impacts of OMS/PSP/Fraud evolutions on other departments
Required Qualifications Bachelor's degree and/or relevant experience
8-10 years of experience in e-commerce / omnichannel / payment ecosystems
Familiar with AGILE methodology
Experience managing vendor/partner contracts and resources
Experience leading product/development teams leveraging traditional waterfall and agile delivery methodologies
Experience documenting use cases and functional requirements; experience developing and implementing software/business capabilities
Excellent analytical and problem-solving skills
Excellent written and verbal communications skills
Strong presentation skills
Strong business acumen
Preferred Qualifications Retail / ecommerce / omnichannel experience a plus
Experience with Sterling and Adyen/Cybersource is a plus
The hiring range for this position ranges from $181,000-$214,000. The salary offered will be dependent upon candidates’ relevant skills and experience.
Seniority level
Director
Employment type
Full-time
Job function
Information Technology
Industries
Retail Apparel and Fashion, Retail Luxury Goods and Jewelry, and Retail
Referrals increase your chances of interviewing at Tiffany & Co. by 2x
#J-18808-Ljbffr