Abbott
Overview
Abbott is a global healthcare leader that helps people live more fully at all stages of life. Our portfolio includes diagnostics, medical devices, nutritionals and branded generic medicines. We employ 114,000 colleagues in more than 160 countries.
Software Complaint Investigation Engineer
What You’ll Work On
Conduct investigation activities of complaints related to software applications (mobile and web apps), ensuring that equipment is appropriately installed and maintained and that investigations are completed according to procedures, in a timely manner, with proper prioritization.
Meet division goals for timeliness of complaint investigations and identify opportunities for improvement and/or better efficiencies in the investigation process.
Ensure the accuracy, quality, and timeliness of documentation of activities, including providing data requested by management, using software applications, computers, and databases, in accordance with ADC requirements and applicable regulations.
Support the development and establishment of investigation procedures, troubleshooting methodologies, replication strategies, and steps for more complex issues to enable consistent investigations.
Develop metrics to assess the effectiveness of the complaints investigation process for software-related issues.
Engage in effective verbal and written communications within the team and cross-functionally, including communicating trends and analysis to key stakeholders, and suggest changes to promote efficiency and improvements.
Keep up to date with new product development and, through collaboration with peers in the complaints team and across the business, support activities required for complaint readiness prior to product launch, including support for validation activities and post-launch sustaining.
Monitor activities, report any adverse trends identified, and communicate emerging issues to management and subject matter experts (SME); participate in developing solutions as needed.
Work effectively with team members and managers at all levels in a manner that supports ADC core values and behaviors.
Handle multiple tasks effectively and efficiently in a team environment with minimal supervision when needed.
Support a work environment that ensures team effectiveness by supporting peers and other areas of the Complaint Handling Group to meet objectives, aligned with site/division priorities.
Ensure the area of responsibility is audit-ready at all times and act as the SME to support audit situations.
Proactively recommend improvements in efficiency, cost savings through complaint process improvements, and data quality in line with Business Excellence initiatives.
Required Qualifications
Bachelors Degree in Computer Science, Software Engineering, Information Technology, or equivalent combination of education and work experience
Minimum of 3 years of experience in Software Testing
Preferred Qualifications
Experience in testing mobile/web applications (ideally in medical device industry).
Experience in writing, implementing and following procedures.
Experience in Good Manufacturing Practice (GMP).
Experience working autonomously and with minimal supervision.
Computer proficiency, with expert knowledge of software packages, including Word and Excel.
Apply Now Learn more about our health and wellness benefits, which provide the security to help you and your family live full lives: www.abbottbenefits.com
Follow your career aspirations to Abbott for diverse opportunities with a company that can help you build your future and live your best life. Abbott is an Equal Opportunity Employer, committed to employee diversity.
Connect with us at www.abbott.com, on Facebook at www.facebook.com/Abbott, and on Twitter @AbbottNews.
Divisional Information Medical Devices
Diabetes
Our medical devices help more than 10,000 people have healthier hearts, improve quality of life for thousands of people living with chronic pain and movement disorders, and liberate more than 500,000 people with diabetes from routine finger-sticks.
The base pay for this position is
$79,500.00 – $138,700.00
In specific locations, the pay range may vary from the range posted.
JOB FAMILY:
Operations Quality
DIVISION:
ADC Diabetes Care
LOCATION:
United States > Alameda : 1360-1380 South Loop Road
ADDITIONAL LOCATIONS:
WORK SHIFT:
Standard
TRAVEL:
No
MEDICAL SURVEILLANCE:
No
SIGNIFICANT WORK ACTIVITIES:
Continuous sitting for prolonged periods (more than 2 consecutive hours in an 8 hour day), Continuous standing for prolonged periods (more than 2 consecutive hours in an 8 hour day), Keyboard use (greater or equal to 50% of the workday)
Abbott is an Equal Opportunity Employer of Minorities/Women/Individuals with Disabilities/Protected Veterans. EEO is the Law link - English: http://webstorage.abbott.com/common/External/EEO_English.pdf; EEO is the Law link - Espanol: http://webstorage.abbott.com/common/External/EEO_Spanish.pdf
#J-18808-Ljbffr
Software Complaint Investigation Engineer
What You’ll Work On
Conduct investigation activities of complaints related to software applications (mobile and web apps), ensuring that equipment is appropriately installed and maintained and that investigations are completed according to procedures, in a timely manner, with proper prioritization.
Meet division goals for timeliness of complaint investigations and identify opportunities for improvement and/or better efficiencies in the investigation process.
Ensure the accuracy, quality, and timeliness of documentation of activities, including providing data requested by management, using software applications, computers, and databases, in accordance with ADC requirements and applicable regulations.
Support the development and establishment of investigation procedures, troubleshooting methodologies, replication strategies, and steps for more complex issues to enable consistent investigations.
Develop metrics to assess the effectiveness of the complaints investigation process for software-related issues.
Engage in effective verbal and written communications within the team and cross-functionally, including communicating trends and analysis to key stakeholders, and suggest changes to promote efficiency and improvements.
Keep up to date with new product development and, through collaboration with peers in the complaints team and across the business, support activities required for complaint readiness prior to product launch, including support for validation activities and post-launch sustaining.
Monitor activities, report any adverse trends identified, and communicate emerging issues to management and subject matter experts (SME); participate in developing solutions as needed.
Work effectively with team members and managers at all levels in a manner that supports ADC core values and behaviors.
Handle multiple tasks effectively and efficiently in a team environment with minimal supervision when needed.
Support a work environment that ensures team effectiveness by supporting peers and other areas of the Complaint Handling Group to meet objectives, aligned with site/division priorities.
Ensure the area of responsibility is audit-ready at all times and act as the SME to support audit situations.
Proactively recommend improvements in efficiency, cost savings through complaint process improvements, and data quality in line with Business Excellence initiatives.
Required Qualifications
Bachelors Degree in Computer Science, Software Engineering, Information Technology, or equivalent combination of education and work experience
Minimum of 3 years of experience in Software Testing
Preferred Qualifications
Experience in testing mobile/web applications (ideally in medical device industry).
Experience in writing, implementing and following procedures.
Experience in Good Manufacturing Practice (GMP).
Experience working autonomously and with minimal supervision.
Computer proficiency, with expert knowledge of software packages, including Word and Excel.
Apply Now Learn more about our health and wellness benefits, which provide the security to help you and your family live full lives: www.abbottbenefits.com
Follow your career aspirations to Abbott for diverse opportunities with a company that can help you build your future and live your best life. Abbott is an Equal Opportunity Employer, committed to employee diversity.
Connect with us at www.abbott.com, on Facebook at www.facebook.com/Abbott, and on Twitter @AbbottNews.
Divisional Information Medical Devices
Diabetes
Our medical devices help more than 10,000 people have healthier hearts, improve quality of life for thousands of people living with chronic pain and movement disorders, and liberate more than 500,000 people with diabetes from routine finger-sticks.
The base pay for this position is
$79,500.00 – $138,700.00
In specific locations, the pay range may vary from the range posted.
JOB FAMILY:
Operations Quality
DIVISION:
ADC Diabetes Care
LOCATION:
United States > Alameda : 1360-1380 South Loop Road
ADDITIONAL LOCATIONS:
WORK SHIFT:
Standard
TRAVEL:
No
MEDICAL SURVEILLANCE:
No
SIGNIFICANT WORK ACTIVITIES:
Continuous sitting for prolonged periods (more than 2 consecutive hours in an 8 hour day), Continuous standing for prolonged periods (more than 2 consecutive hours in an 8 hour day), Keyboard use (greater or equal to 50% of the workday)
Abbott is an Equal Opportunity Employer of Minorities/Women/Individuals with Disabilities/Protected Veterans. EEO is the Law link - English: http://webstorage.abbott.com/common/External/EEO_English.pdf; EEO is the Law link - Espanol: http://webstorage.abbott.com/common/External/EEO_Spanish.pdf
#J-18808-Ljbffr