Fontainbleau
Beverage, Cocktail, & Lounge Services Executive Director
Fontainbleau, New York, New York, United States
POSITION OVERVIEW
The Executive Director of Beverage, Cocktail & Lounge Services is responsible for setting policies, procedures, and guest service standards with the beverage, cocktails and lounge operations to achieve customer service goals and ensure high standards through each venue and the beverage & cocktail department. This position is also responsible for leading an efficient, organized, quality oriented, and profitable beverage, cocktail and lounge operation.
ESSENTIAL DUTIES AND RESPONSIBILITIES The following and other duties may be assigned as necessary:
Oversee all day-to-day beverage, cocktail and lounge service, operations including marketing initiatives, Member scheduling, training, inventory, cost control, and driving top line revenue
Implement the short and long-term beverage, cocktail service and lounge strategies that support elevating the brand positioning, and business needs
Implement guidelines to drive consistent beverage, cocktail and lounge service standards, processes, and established methodologies; ensure effective operational processes to support operational excellence
Oversee the work performance of beverage, cocktail & lounge shift managers and assign projects that will heighten the beverage service experience
Responsible for the creation and ongoing monitoring of the department’s scheduling, including the analyzation of scheduling data
Monitor the department procedures needed to ensure the smooth operations of beverage, cocktail and lounge services
Mentor department leaders to develop their skills and leadership abilities, communicating company initiatives
Regularly obtain feedback from clients and guests to improve operations
Participate in the preparation of the annual budget and marketing plan, taking ownership for the beverage, cocktail service operation
Establish monthly reporting system to monitor Key Performance Indicators (KPI), operational expenses, project updates, and other related tasks
Respond and assist in any departmental guest service issues
Partner with the Director of Wine & Spirits, Beverage Development, and the Vice President of F&B in executing all menus, promotions, special events, special classes and program offerings
Achieve daily sales, cost, and department budget goals, as well as ensure financial goals and budgets are carefully forecasted, implemented, and reviewed
Manage the business finances, overseeing budgeting, financial reporting, inventory management, and cost control to maintain profitability
Ensure compliance with health and safety requirements of the business according to division and state regulatory standards, assist in the maintenance of proper emergency and security procedures
Effectively communicate with management, supporting departments in order to fulfill and address any issues or needs requested by guests and or other Members
Oversee completion of required department reports, including daily reports, and compile information at month end closing
Anticipate future staffing needs and liaises with Human Resources to direct hiring, assignment, training, and evaluation of Members
Responsible for knowledge of beverage items and ingredients, functions of service Team Members, house and bar rules and regulations, and alcohol awareness training
Use all performance management tools to provide guidance and feedback to team to promote a cooperative work climate, maximizing productivity and morale
Conduct regular scheduled meetings to ensure lines of communication are open between management and Members
Overall responsibility and awareness of beverage cost, comp, voids, spills on a nightly basis. Provide recommendations on increasing efficiencies and reducing costs
Overall responsibility and awareness of casino beverage comps, casino cocktail round times and ensuring elevated performance and guest satisfaction
Partners with Sales & Marketing to manage the roll out of the annual promotional schedule and to create additional promotions to improve the profitability and image of the F&B operation
Temporary or permanent duties and responsibilities may be added to or modified as deemed necessary
QUALIFICATION REQUIREMENTS To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Must be at least 21 years of age.
Bachelor’s degree in business, Hospitality Management, or related major; or equivalent experience preferred
Six (6) years in food and beverage management in a supervisory capacity for a high-volume beverage gaming operation that includes banquets, entertainment, multiple bars and restaurants with a minimum of 2000 slots
Demonstrated knowledge and experience in overall beverage, cocktail & lounge operations
Complete knowledge of health and safety regulations
Must have basic knowledge of Microsoft Office software
Extensive cocktail program technical knowledge and current culinary trends
Knowledge, understanding, and compliance of policies and procedures, job descriptions, daily memorandums, statutory requirements regarding health and safety, sanitation, proper chemical usage, fire procedures, and HACCP
Ability to execute on guidelines for proper staffing to maximize efficiency and minimize labor costs
Strong overall knowledge of drink menu preparation and presentation
Proficient in operational financial management accountability and budgeting
Excellent interpersonal skills to deal effectively with guests, management, Members, and other outside contacts
Ability to provide leadership and direction contributing to the success of the organization through engaging, developing, and mentoring individuals and teams
Excellent communication and customer service skills
Excellent organizational skills; be able to function under time constraints and deadlines with attention to detail
Must be willing and able to work a flexible schedule to include nights and weekends
Work in a fast-paced, busy, and somewhat stressful environment
SUPERVISORY RESPONSIBILITIES This position supervises all positions with the cocktail services and lounge operations department, including cocktail and bar Members located at the pool.
DIVERSITY COMMITMENT Fontainebleau Las Vegas is committed to ensuring an inclusive space and sense of belonging for our Members. We believe our workforce should reflect the vast diversity of the communities we serve, and that diverse voices should be intentionally integrated into our work. We foster a culture of difference and diversity of identity, experience, and perspective, while actively striving for inclusive behaviors across our Company. By promoting these values and continuously pushing for better, we aim to create a positive work environment that encourages equality, inclusion, empowerment, and respect.
CERTIFICATES, LICENSES, REGISTRATIONS Member must be able to qualify for licenses and permits required by federal, state, and local regulations.
LANGUAGE SKILLS Ability to read and interpret documents in English, such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to read and communicate verbally in English. Written communication skills in English may also be required.
REASONING ABILITY Ability to apply commonsense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.
PHYSICAL DEMANDS The physical demands described here are representative of those that must be met by a Member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the Member is regularly required to stand and use hands and fingers to handle or utilize objects, tools, or controls. The Member frequently is required to reach with hands and arms and talk or hear. Specific vision abilities required by this job include close vision and peripheral vision.
The Member must regularly lift and/or move up to 10 pounds, frequently lift and/or move up to 25 pounds, and occasionally lift and/or move up to 50 pounds, and must have the ability to push, pull, reach, bend, twist, stoop, stack, crouch, kneel and balance when performing job duties in varying work areas such as confined spaces.
WORK ENVIRONMENT The work environment characteristics described here are representative of those a Member encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate.
Member could be exposed to an environment containing unrestricted secondhand tobacco smoke.
PAY TRANSPARENCY Fontainebleau Las Vegas believes in developing and supporting our talent into the future. Our compensation program is designed to attract, motivate, and retain talented Members who are the driving force behind the Company's success. We strive to provide market-competitive compensation. Salary will be commensurate with experience and skill set, considering a candidate's qualifications, skills, competencies, and experience, as well as internal equity and market data alignment.
In alignment with our Company culture, we will strive to communicate openly about the goals of the Company and the design of the compensation program. The compensation process is designed to be fair and simple so that all Members and managers understand the Company's goals and future career development opportunities for upward mobility.
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ESSENTIAL DUTIES AND RESPONSIBILITIES The following and other duties may be assigned as necessary:
Oversee all day-to-day beverage, cocktail and lounge service, operations including marketing initiatives, Member scheduling, training, inventory, cost control, and driving top line revenue
Implement the short and long-term beverage, cocktail service and lounge strategies that support elevating the brand positioning, and business needs
Implement guidelines to drive consistent beverage, cocktail and lounge service standards, processes, and established methodologies; ensure effective operational processes to support operational excellence
Oversee the work performance of beverage, cocktail & lounge shift managers and assign projects that will heighten the beverage service experience
Responsible for the creation and ongoing monitoring of the department’s scheduling, including the analyzation of scheduling data
Monitor the department procedures needed to ensure the smooth operations of beverage, cocktail and lounge services
Mentor department leaders to develop their skills and leadership abilities, communicating company initiatives
Regularly obtain feedback from clients and guests to improve operations
Participate in the preparation of the annual budget and marketing plan, taking ownership for the beverage, cocktail service operation
Establish monthly reporting system to monitor Key Performance Indicators (KPI), operational expenses, project updates, and other related tasks
Respond and assist in any departmental guest service issues
Partner with the Director of Wine & Spirits, Beverage Development, and the Vice President of F&B in executing all menus, promotions, special events, special classes and program offerings
Achieve daily sales, cost, and department budget goals, as well as ensure financial goals and budgets are carefully forecasted, implemented, and reviewed
Manage the business finances, overseeing budgeting, financial reporting, inventory management, and cost control to maintain profitability
Ensure compliance with health and safety requirements of the business according to division and state regulatory standards, assist in the maintenance of proper emergency and security procedures
Effectively communicate with management, supporting departments in order to fulfill and address any issues or needs requested by guests and or other Members
Oversee completion of required department reports, including daily reports, and compile information at month end closing
Anticipate future staffing needs and liaises with Human Resources to direct hiring, assignment, training, and evaluation of Members
Responsible for knowledge of beverage items and ingredients, functions of service Team Members, house and bar rules and regulations, and alcohol awareness training
Use all performance management tools to provide guidance and feedback to team to promote a cooperative work climate, maximizing productivity and morale
Conduct regular scheduled meetings to ensure lines of communication are open between management and Members
Overall responsibility and awareness of beverage cost, comp, voids, spills on a nightly basis. Provide recommendations on increasing efficiencies and reducing costs
Overall responsibility and awareness of casino beverage comps, casino cocktail round times and ensuring elevated performance and guest satisfaction
Partners with Sales & Marketing to manage the roll out of the annual promotional schedule and to create additional promotions to improve the profitability and image of the F&B operation
Temporary or permanent duties and responsibilities may be added to or modified as deemed necessary
QUALIFICATION REQUIREMENTS To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Must be at least 21 years of age.
Bachelor’s degree in business, Hospitality Management, or related major; or equivalent experience preferred
Six (6) years in food and beverage management in a supervisory capacity for a high-volume beverage gaming operation that includes banquets, entertainment, multiple bars and restaurants with a minimum of 2000 slots
Demonstrated knowledge and experience in overall beverage, cocktail & lounge operations
Complete knowledge of health and safety regulations
Must have basic knowledge of Microsoft Office software
Extensive cocktail program technical knowledge and current culinary trends
Knowledge, understanding, and compliance of policies and procedures, job descriptions, daily memorandums, statutory requirements regarding health and safety, sanitation, proper chemical usage, fire procedures, and HACCP
Ability to execute on guidelines for proper staffing to maximize efficiency and minimize labor costs
Strong overall knowledge of drink menu preparation and presentation
Proficient in operational financial management accountability and budgeting
Excellent interpersonal skills to deal effectively with guests, management, Members, and other outside contacts
Ability to provide leadership and direction contributing to the success of the organization through engaging, developing, and mentoring individuals and teams
Excellent communication and customer service skills
Excellent organizational skills; be able to function under time constraints and deadlines with attention to detail
Must be willing and able to work a flexible schedule to include nights and weekends
Work in a fast-paced, busy, and somewhat stressful environment
SUPERVISORY RESPONSIBILITIES This position supervises all positions with the cocktail services and lounge operations department, including cocktail and bar Members located at the pool.
DIVERSITY COMMITMENT Fontainebleau Las Vegas is committed to ensuring an inclusive space and sense of belonging for our Members. We believe our workforce should reflect the vast diversity of the communities we serve, and that diverse voices should be intentionally integrated into our work. We foster a culture of difference and diversity of identity, experience, and perspective, while actively striving for inclusive behaviors across our Company. By promoting these values and continuously pushing for better, we aim to create a positive work environment that encourages equality, inclusion, empowerment, and respect.
CERTIFICATES, LICENSES, REGISTRATIONS Member must be able to qualify for licenses and permits required by federal, state, and local regulations.
LANGUAGE SKILLS Ability to read and interpret documents in English, such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to read and communicate verbally in English. Written communication skills in English may also be required.
REASONING ABILITY Ability to apply commonsense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.
PHYSICAL DEMANDS The physical demands described here are representative of those that must be met by a Member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the Member is regularly required to stand and use hands and fingers to handle or utilize objects, tools, or controls. The Member frequently is required to reach with hands and arms and talk or hear. Specific vision abilities required by this job include close vision and peripheral vision.
The Member must regularly lift and/or move up to 10 pounds, frequently lift and/or move up to 25 pounds, and occasionally lift and/or move up to 50 pounds, and must have the ability to push, pull, reach, bend, twist, stoop, stack, crouch, kneel and balance when performing job duties in varying work areas such as confined spaces.
WORK ENVIRONMENT The work environment characteristics described here are representative of those a Member encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate.
Member could be exposed to an environment containing unrestricted secondhand tobacco smoke.
PAY TRANSPARENCY Fontainebleau Las Vegas believes in developing and supporting our talent into the future. Our compensation program is designed to attract, motivate, and retain talented Members who are the driving force behind the Company's success. We strive to provide market-competitive compensation. Salary will be commensurate with experience and skill set, considering a candidate's qualifications, skills, competencies, and experience, as well as internal equity and market data alignment.
In alignment with our Company culture, we will strive to communicate openly about the goals of the Company and the design of the compensation program. The compensation process is designed to be fair and simple so that all Members and managers understand the Company's goals and future career development opportunities for upward mobility.
#J-18808-Ljbffr