Order Fulfillment Specialist

Position Summary: The Order Fulfillment Specialist is responsible for ensuring timely and accurate order processing, shipment preparation, and proactive delivery monitoring. This role plays a key part in maintaining Milk Stork's high standards of service reliability and customer satisfaction through diligent shipment tracking, issue resolution, and coordination with carriers and internal teams. Key Responsibilities: • Process customer orders accurately and efficiently. • Prepare and fulfill daily shipments in alignment with service timelines. • Generate and manage shipping labels and documentation. • Proactively track and monitor shipments until delivery. • Submit and follow up on carrier claims as needed. • Provide Saturday coverage for delivery monitoring and exception handling. • Conduct outbound calls for delivery exceptions and resolutions. • Generate reports for performance tracking, follow-up, and escalation. • Proactively monitor and, if needed, intervene on potential delays in scheduled pickups to ensure on-time dispatch.

Qualifications: • 2-3 years of experience in fulfillment, supply chain, or customer care preferred. • Strong computer proficiency (MS Office, shipping platforms, ERP systems). • Excellent attention to detail and sense of urgency.

Schedule: • Monday - Saturday (Sundays & Tuesdays Off) • 8:00AM to 4:00PM • $22.00 per hour depending on experience • Starts As Soon As Possible