Thompson Hospitality Corporation
Retail Director- Hampton University
Thompson Hospitality Corporation, Hampton, Virginia, United States, 23661
Overview
We’re offering a $1,000 sign‑on bonus after 90 days of employment!
The Retail Director at Hampton University is responsible for leading the strategic planning, execution, and oversight of all campus retail dining operations. This includes managing multiple retail outlets such as cafés, coffee shops, and grab‑and‑go locations to deliver exceptional customer experiences that align with the college’s dining vision. The Retail Director ensures operational efficiency, financial performance, and compliance with food safety and company standards. They lead a team of managers and frontline staff, foster strong client relationships, and innovate menus, marketing, and service models to meet the evolving needs of students, faculty, and campus guests.
Responsibilities
Develop and implement strategic plans to enhance retail offerings, drive sales, and optimize customer experience.
Oversee daily retail operations, including inventory management, product merchandising, and pricing strategies.
Collaborate with vendors to source high‑quality products and negotiate favorable terms to maximize profitability.
Analyze sales data, customer feedback, and market trends to identify opportunities for growth and improvement.
Lead and mentor a retail team, fostering a positive work environment and ensuring staff deliver excellent customer service.
Qualifications
Bachelor’s degree in business, marketing, or related field; advanced degree is a plus.
Proven experience in retail management, with a track record of driving sales and achieving financial targets.
Pass a background check.
Strong analytical skills to interpret data and make informed decisions.
Exceptional leadership and communication skills with the ability to motivate and manage a diverse team.
Knowledge of industry trends, consumer preferences, and the ability to adapt strategies accordingly.
Experience in a fast‑paced, dynamic college dining environment with multiple retail locations.
Experience working in both office and food‑service settings (e.g., kitchens, cafés, serving areas).
Regularly required to stand, walk, sit, use hands to finger, handle, or feel; talk or hear; and taste or smell.
Frequent use of hands for computer work, documentation, and communication.
Occasional lifting or moving of items up to 25 pounds.
Competitive Benefits
Health/Dental/Vision coverage
Paid Time Off
401(k) with up to 4% match
Short‑ and long‑term disability insurance
Tuition reimbursement
Employee referral program
Pet insurance
Discounts: hotels, travel, tickets, restaurants
Discounted meal plan for employees and relatives at HBCU client locations while attending school
Who We Are: Hampton University is a historically Black university located in Hampton, Virginia, offering a diverse range of technical, liberal arts, and graduate degree programs. Thompson Hospitality is one of the largest restaurants, food service, and facilities management companies in the country, built on more than 33 years of relationships with clients, guests, and communities. We offer competitive benefits; see our website for more.
We are an equal‑opportunity employer and value diversity. All employment decisions are made based on qualifications, merit, and business needs. We do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or any other protected status under applicable federal, state, or local laws.
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The Retail Director at Hampton University is responsible for leading the strategic planning, execution, and oversight of all campus retail dining operations. This includes managing multiple retail outlets such as cafés, coffee shops, and grab‑and‑go locations to deliver exceptional customer experiences that align with the college’s dining vision. The Retail Director ensures operational efficiency, financial performance, and compliance with food safety and company standards. They lead a team of managers and frontline staff, foster strong client relationships, and innovate menus, marketing, and service models to meet the evolving needs of students, faculty, and campus guests.
Responsibilities
Develop and implement strategic plans to enhance retail offerings, drive sales, and optimize customer experience.
Oversee daily retail operations, including inventory management, product merchandising, and pricing strategies.
Collaborate with vendors to source high‑quality products and negotiate favorable terms to maximize profitability.
Analyze sales data, customer feedback, and market trends to identify opportunities for growth and improvement.
Lead and mentor a retail team, fostering a positive work environment and ensuring staff deliver excellent customer service.
Qualifications
Bachelor’s degree in business, marketing, or related field; advanced degree is a plus.
Proven experience in retail management, with a track record of driving sales and achieving financial targets.
Pass a background check.
Strong analytical skills to interpret data and make informed decisions.
Exceptional leadership and communication skills with the ability to motivate and manage a diverse team.
Knowledge of industry trends, consumer preferences, and the ability to adapt strategies accordingly.
Experience in a fast‑paced, dynamic college dining environment with multiple retail locations.
Experience working in both office and food‑service settings (e.g., kitchens, cafés, serving areas).
Regularly required to stand, walk, sit, use hands to finger, handle, or feel; talk or hear; and taste or smell.
Frequent use of hands for computer work, documentation, and communication.
Occasional lifting or moving of items up to 25 pounds.
Competitive Benefits
Health/Dental/Vision coverage
Paid Time Off
401(k) with up to 4% match
Short‑ and long‑term disability insurance
Tuition reimbursement
Employee referral program
Pet insurance
Discounts: hotels, travel, tickets, restaurants
Discounted meal plan for employees and relatives at HBCU client locations while attending school
Who We Are: Hampton University is a historically Black university located in Hampton, Virginia, offering a diverse range of technical, liberal arts, and graduate degree programs. Thompson Hospitality is one of the largest restaurants, food service, and facilities management companies in the country, built on more than 33 years of relationships with clients, guests, and communities. We offer competitive benefits; see our website for more.
We are an equal‑opportunity employer and value diversity. All employment decisions are made based on qualifications, merit, and business needs. We do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or any other protected status under applicable federal, state, or local laws.
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