Capital One
Quality Assurance & Operations Associate Process Manager for Paid Search Engine
Capital One, Mc Lean, Virginia, us, 22107
Job Overview
Capital One is looking for an Associate Process Manager to conduct quality assurance and maintain documentation for Paid Search Engine Marketing advertising channels including Google and Microsoft. This role will support a team of digital marketers focused on driving credit card acquisitions. The primary responsibilities will be verifying that campaigns and ads have been implemented accurately by associates on the team, documenting key project artifacts, and maintaining reference materials. The right candidate will have strong attention to detail, be comfortable with spreadsheets and able to learn new platforms quickly.
General Responsibilities
Support the media strategy & operations team by reviewing project documents for consistency, technical accuracy, and completeness of details.
Conduct quality assurance reviews of advertising platforms to ensure accuracy of execution after changes have been made by the ad operations team.
Manage the team's filing system (Google Drive) archiving all project documents and approvals to meet audit requirements.
Recommend & document naming conventions to manage projects effectively.
Serve as the process subject matter expert for the team maintaining a playbook outlining team practices.
Identify areas that could benefit from process improvements.
Maintain reference materials including a project tracker & index of advertisements.
Communicate across a team of high performers to understand workload and timelines for multiple projects and communicate support availability.
Demonstrate a solid understanding of performance marketing, conversions, and online customer acquisition.
Additional Responsibilities
Comfortable working with large data sets in Excel and Google Sheets, and familiarity with common performance marketing metrics.
Complete administrative tasks to support the team as needed.
Participate in training to support other marketing channels.
Basic Qualifications
High School Diploma, GED or equivalent certification.
At least 2 years of experience in Paid Search Engine Marketing.
At least 1 year of experience planning and implementing SEM strategies utilizing Google and Microsoft Ad platforms.
At least 2 years of experience with Microsoft Excel or Google Sheets.
At least 1 year of experience in project or process management.
Preferred Qualifications
Bachelor's Degree or Military Experience.
At least 3 years of experience in Paid Search Engine Marketing.
Experience in other performance marketing channels such as Display, Social, Online Video, etc.
At least 2 years of experience in project management.
At least 1 year of experience using Skai or SA360 platforms.
Salary McLean, VA:
$71,200 - $81,300 for Process Manager
Richmond, VA:
$64,700 - $73,900 for Process Manager
Benefits Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well‑being. Learn more at the Capital One Careers website. Eligibility varies based on full or part‑time status, exempt or non‑exempt status, and management level.
EEO and Legal Information Capital One is an equal opportunity employer (EOE, including disability/vet) committed to non‑discrimination in compliance with applicable federal, state, and local laws. Capital One promotes a drug‑free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23‑A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901‑4920; New York City's Fair Chance Act; Philadelphia's Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.
If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304‑9102 or via email at RecruitingAccommodation@capitalone.com. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.
For technical support or questions about Capital One's recruiting process, please send an email to Careers@capitalone.com.
Capital One does not provide, endorse nor guarantee and is not liable for third‑party products, services, educational tools or other information available through this site.
Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).
Other Notes This role is expected to accept applications for a minimum of 5 business days. No agencies please.
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General Responsibilities
Support the media strategy & operations team by reviewing project documents for consistency, technical accuracy, and completeness of details.
Conduct quality assurance reviews of advertising platforms to ensure accuracy of execution after changes have been made by the ad operations team.
Manage the team's filing system (Google Drive) archiving all project documents and approvals to meet audit requirements.
Recommend & document naming conventions to manage projects effectively.
Serve as the process subject matter expert for the team maintaining a playbook outlining team practices.
Identify areas that could benefit from process improvements.
Maintain reference materials including a project tracker & index of advertisements.
Communicate across a team of high performers to understand workload and timelines for multiple projects and communicate support availability.
Demonstrate a solid understanding of performance marketing, conversions, and online customer acquisition.
Additional Responsibilities
Comfortable working with large data sets in Excel and Google Sheets, and familiarity with common performance marketing metrics.
Complete administrative tasks to support the team as needed.
Participate in training to support other marketing channels.
Basic Qualifications
High School Diploma, GED or equivalent certification.
At least 2 years of experience in Paid Search Engine Marketing.
At least 1 year of experience planning and implementing SEM strategies utilizing Google and Microsoft Ad platforms.
At least 2 years of experience with Microsoft Excel or Google Sheets.
At least 1 year of experience in project or process management.
Preferred Qualifications
Bachelor's Degree or Military Experience.
At least 3 years of experience in Paid Search Engine Marketing.
Experience in other performance marketing channels such as Display, Social, Online Video, etc.
At least 2 years of experience in project management.
At least 1 year of experience using Skai or SA360 platforms.
Salary McLean, VA:
$71,200 - $81,300 for Process Manager
Richmond, VA:
$64,700 - $73,900 for Process Manager
Benefits Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well‑being. Learn more at the Capital One Careers website. Eligibility varies based on full or part‑time status, exempt or non‑exempt status, and management level.
EEO and Legal Information Capital One is an equal opportunity employer (EOE, including disability/vet) committed to non‑discrimination in compliance with applicable federal, state, and local laws. Capital One promotes a drug‑free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23‑A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901‑4920; New York City's Fair Chance Act; Philadelphia's Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.
If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304‑9102 or via email at RecruitingAccommodation@capitalone.com. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.
For technical support or questions about Capital One's recruiting process, please send an email to Careers@capitalone.com.
Capital One does not provide, endorse nor guarantee and is not liable for third‑party products, services, educational tools or other information available through this site.
Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).
Other Notes This role is expected to accept applications for a minimum of 5 business days. No agencies please.
#J-18808-Ljbffr