Energy Jobline ZR
VP, DIGITAL STRATEGY- CHARLOTTE (HYBRID) in Charlotte
Energy Jobline ZR, Charlotte, North Carolina, United States, 28245
Who We Are
Healthcare Digital is a division of Compass Digital—the innovation and tech arm of Compass Group.
Our integrated approach can be applied to various service lines within healthcare and community living facilities. We work directly with associates and customers to accelerate technology innovation and digital transformation within Compass Group's healthcare sectors.
We are a diverse team of inventive problem solvers focused on creating new solutions to positively impact patients, and those interacting with them. Our commitment to excellence and patient‑centric approach guides everything we do, as we aim to make a lasting impact on the lives of individuals through digital innovations.
Compass Digital is the innovation company within Compass Group, creating cutting‑edge digital hospitality experiences for universities, hospitals, corporate offices, sports and entertainment venues, and beyond.
Job Summary As a part of Compass Digital’s – Healthcare Digital team, the VP Digital Strategy will lead work with the Compass Healthcare business to drive and execute digital growth strategies across the healthcare portfolio with a focus on patient and retail experiences, account management, sales enablement, and product growth. This role combines strategic vision with hands‑on commercial leadership to support expansion, drive adoption of digital solutions, and articulate compelling narratives that resonate with clients and stakeholders. This position requires close collaboration with sales, marketing, product, and business partners to strengthen relationships with existing accounts, enhance product positioning, and expand the digital healthcare ecosystem.
Key Responsibilities Client Growth Strategy
Lead a team to scale vision and impact across Healthcare sectors with a focus on pre‑sales, sales and post‑implementation support
Sales enablement – targeted client growth strategy for digital solutions for existing and new business
Technical account management – account success including best usage of solutions and managing escalations post‑deployment
Consistently identify new opportunities to drive digital programs into the business and drive results
Sales Support & Enablement
Act as a senior strategic advisor to sales teams, providing thought leadership, market insights, and competitive positioning
Create tailored messaging, use cases, and client‑facing assets that articulate the value proposition of digital healthcare products in partnership with the product and marketing teams
Work with sales teams to drive successful RFPs, proposals, and solution demonstrations
Support the sales team as needed and provide support on digital and innovation in Healthcare to differentiate and grow new sales
Support brand elevation through executive‑level content and strategy communications
Provide governance updates to senior business leadership on a regular basis
Represent the organization in external forums, conferences, and client presentations as a digital healthcare strategist
Account Management
Oversee strategic account management for key healthcare clients, ensuring satisfaction, retention, and upsell opportunities with digital and technology offerings
Build and maintain relationships across existing accounts to be seen as a trusted digital advisor
Partner with product, marketing, and engineering leadership to identify opportunities for upselling, cross‑selling, and enhancing utilization of existing digital solutions
Key point of contact for escalation management for digital solutions and oversee resolution
Qualifications
10+ years of progressive leadership experience in digital strategy, innovation, commercial operations, or account management within the healthcare or health‑tech sector.
Ability to quickly relate to a company's business and technology strategy with clients/partners as well as internal leadership level within the sector.
Experience managing and executing large‑scale technology and digital transformation strategies in large organizations.
Proven communication skills in delivering presentations and managing communication in large organizations.
Strong experience working with digital health platforms; experience in food and nutritional services or support services a plus.
Bachelor’s Degree required.
Experience in a digital agency, services firm, or consulting organization.
Experience working on projects in other digital channels – Mobile, Social, Digital Marketing, Technology Management, Project Management.
Located in Charlotte or ability to relocate to the Compass office in Charlotte, NC.
Apply to Compass Group today! Healthcare Digital maintains a drug‑free workplace.
Applications are accepted on an ongoing basis.
Benefits
Medical
Dental
Vision
Life Insurance / AD
Insurance
Retirement Plan
Paid Time Off
Paid Parental Leave
Holiday Time Off (varies by site/state)
Personal Leave
Associate Shopping Program
Health and Wellness Programs
Discount Marketplace
Theft Protection
Pet Insurance
Commuter Benefits
Employee Assistance Program
Flexible Spending Accounts (FSAs)
Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to age, color, devotion, sex, veteran status, or any other classification protected by law.
Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity. We will consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with all applicable federal, state, and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York Fair Chance Act. We encourage applicants with a criminal history and driving history to apply.
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Job Summary As a part of Compass Digital’s – Healthcare Digital team, the VP Digital Strategy will lead work with the Compass Healthcare business to drive and execute digital growth strategies across the healthcare portfolio with a focus on patient and retail experiences, account management, sales enablement, and product growth. This role combines strategic vision with hands‑on commercial leadership to support expansion, drive adoption of digital solutions, and articulate compelling narratives that resonate with clients and stakeholders. This position requires close collaboration with sales, marketing, product, and business partners to strengthen relationships with existing accounts, enhance product positioning, and expand the digital healthcare ecosystem.
Key Responsibilities Client Growth Strategy
Lead a team to scale vision and impact across Healthcare sectors with a focus on pre‑sales, sales and post‑implementation support
Sales enablement – targeted client growth strategy for digital solutions for existing and new business
Technical account management – account success including best usage of solutions and managing escalations post‑deployment
Consistently identify new opportunities to drive digital programs into the business and drive results
Sales Support & Enablement
Act as a senior strategic advisor to sales teams, providing thought leadership, market insights, and competitive positioning
Create tailored messaging, use cases, and client‑facing assets that articulate the value proposition of digital healthcare products in partnership with the product and marketing teams
Work with sales teams to drive successful RFPs, proposals, and solution demonstrations
Support the sales team as needed and provide support on digital and innovation in Healthcare to differentiate and grow new sales
Support brand elevation through executive‑level content and strategy communications
Provide governance updates to senior business leadership on a regular basis
Represent the organization in external forums, conferences, and client presentations as a digital healthcare strategist
Account Management
Oversee strategic account management for key healthcare clients, ensuring satisfaction, retention, and upsell opportunities with digital and technology offerings
Build and maintain relationships across existing accounts to be seen as a trusted digital advisor
Partner with product, marketing, and engineering leadership to identify opportunities for upselling, cross‑selling, and enhancing utilization of existing digital solutions
Key point of contact for escalation management for digital solutions and oversee resolution
Qualifications
10+ years of progressive leadership experience in digital strategy, innovation, commercial operations, or account management within the healthcare or health‑tech sector.
Ability to quickly relate to a company's business and technology strategy with clients/partners as well as internal leadership level within the sector.
Experience managing and executing large‑scale technology and digital transformation strategies in large organizations.
Proven communication skills in delivering presentations and managing communication in large organizations.
Strong experience working with digital health platforms; experience in food and nutritional services or support services a plus.
Bachelor’s Degree required.
Experience in a digital agency, services firm, or consulting organization.
Experience working on projects in other digital channels – Mobile, Social, Digital Marketing, Technology Management, Project Management.
Located in Charlotte or ability to relocate to the Compass office in Charlotte, NC.
Apply to Compass Group today! Healthcare Digital maintains a drug‑free workplace.
Applications are accepted on an ongoing basis.
Benefits
Medical
Dental
Vision
Life Insurance / AD
Insurance
Retirement Plan
Paid Time Off
Paid Parental Leave
Holiday Time Off (varies by site/state)
Personal Leave
Associate Shopping Program
Health and Wellness Programs
Discount Marketplace
Theft Protection
Pet Insurance
Commuter Benefits
Employee Assistance Program
Flexible Spending Accounts (FSAs)
Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to age, color, devotion, sex, veteran status, or any other classification protected by law.
Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity. We will consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with all applicable federal, state, and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York Fair Chance Act. We encourage applicants with a criminal history and driving history to apply.
#J-18808-Ljbffr