Marriott Vacations Worldwide
Front Desk Supervisor Overnight
Marriott Vacations Worldwide, Vista, Missouri, United States, 64789
Hourly Rate: $24.80
JOB SUMMARY Supervise the Front Office staff to ensure excellent owner/guest service. Actively listen and respond positively to owner/guest questions, concerns, and requests using brand or property specific processes to resolve issues and delight owners and guests. Supervise other front desk associates to ensure property coverage and prompt owner/guest service addressing their needs in a professional, positive, and timely manner. Process all owner/guest check-ins while confirming reservations and villa/room assignments. Process all payment types such as room charges, cash, checks, and credit/debit cards. Coordinate with Housekeeping to track readiness of rooms for check-in. Anticipate and address owner/guests' service needs.
Assist management in hiring, training, scheduling, evaluating, counseling, disciplining, motivating and coaching employees; serve as a role model and first point of contact of the Guarantee of Fair Treatment/Open Door Policy process.
Shift 3rd shift (Overnight); must be available to work weekends and holidays.
Requirement Valid Driver's License required.
SITE SPECIFIC PERKS
Free on-site parking
Uniform laundering (Front Office, Engineering, and Housekeeping)
40% discount at all on-site Food & Beverage outlets
Complimentary soft drinks during each shift
Work shoe credit through Shoes for Crews twice a year
Company branded coat/jacket for outdoor and travel roles
Hats and sunscreen are provided, as needed
Bi-annual team building events
“Way to Go” Incentive - $5 per name mention deposited onto Wisely card
Quarterly celebrations, Associate of the Month, Associate Appreciation Week
Guest Satisfaction Survey awards if department specific goals are met (up to $100 a month)
CORE WORK ACTIVITIES
Report accidents, injuries, and unsafe work conditions to manager; complete safety training and certifications.
Follow all company policies and procedures; ensure uniform and personal appearance is clean and professional; maintain confidentiality of proprietary information.
Anticipate and address guests' service needs.
Speak with others using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette.
Develop and maintain positive working relationships with others.
Ensure adherence to quality expectations and standards.
Stand, sit, or walk for an extended period of time.
Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance.
Perform other duties as assigned.
Attention to customer service with a professional and pleasant personality.
Available to work a flexible schedule including evenings, weekends, and holidays.
Marriott Vacations Worldwide is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.
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JOB SUMMARY Supervise the Front Office staff to ensure excellent owner/guest service. Actively listen and respond positively to owner/guest questions, concerns, and requests using brand or property specific processes to resolve issues and delight owners and guests. Supervise other front desk associates to ensure property coverage and prompt owner/guest service addressing their needs in a professional, positive, and timely manner. Process all owner/guest check-ins while confirming reservations and villa/room assignments. Process all payment types such as room charges, cash, checks, and credit/debit cards. Coordinate with Housekeeping to track readiness of rooms for check-in. Anticipate and address owner/guests' service needs.
Assist management in hiring, training, scheduling, evaluating, counseling, disciplining, motivating and coaching employees; serve as a role model and first point of contact of the Guarantee of Fair Treatment/Open Door Policy process.
Shift 3rd shift (Overnight); must be available to work weekends and holidays.
Requirement Valid Driver's License required.
SITE SPECIFIC PERKS
Free on-site parking
Uniform laundering (Front Office, Engineering, and Housekeeping)
40% discount at all on-site Food & Beverage outlets
Complimentary soft drinks during each shift
Work shoe credit through Shoes for Crews twice a year
Company branded coat/jacket for outdoor and travel roles
Hats and sunscreen are provided, as needed
Bi-annual team building events
“Way to Go” Incentive - $5 per name mention deposited onto Wisely card
Quarterly celebrations, Associate of the Month, Associate Appreciation Week
Guest Satisfaction Survey awards if department specific goals are met (up to $100 a month)
CORE WORK ACTIVITIES
Report accidents, injuries, and unsafe work conditions to manager; complete safety training and certifications.
Follow all company policies and procedures; ensure uniform and personal appearance is clean and professional; maintain confidentiality of proprietary information.
Anticipate and address guests' service needs.
Speak with others using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette.
Develop and maintain positive working relationships with others.
Ensure adherence to quality expectations and standards.
Stand, sit, or walk for an extended period of time.
Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance.
Perform other duties as assigned.
Attention to customer service with a professional and pleasant personality.
Available to work a flexible schedule including evenings, weekends, and holidays.
Marriott Vacations Worldwide is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.
#J-18808-Ljbffr