State of Alaska
Help Desk Manager [Microcomputer/Network Specialist 2] (PCN 03-6530)
State of Alaska, Juneau, Alaska, us, 99812
Help Desk Manager [Microcomputer/Network Specialist 2] (PCN 03‑6530) in Juneau or Anchorage or Fairbanks, AK | GovernmentJobs.com page has loaded.
THIS POSITION IS NOW OPEN TO ALL APPLICANTS.
This recruitment is exempt from the Hiring Freeze (Administrative Order 358).
This position is being recruited in Anchorage, Fairbank and Juneau; final location is based on the location of the selected candidate.
What You Will Be Doing The Department of Law is looking for a Microcomputer/Network Specialist 2 to supervise and manage the Law’s Help Desk team. This position will oversee four positions (three in Anchorage and one in Juneau) which together will make up the Law Help Desk team. The Help Desk team supports offices all across the State of Alaska. The day‑to‑day work will consist of supervising and managing the workload and staff of the Help Desk, identifying areas in which processes may be improved, updating help desk procedure processes and setting delivery timeframes, and working to ensure that Help Desk tickets are addressed and handled properly in the AlaskaNow ticketing system. Further, this position will be required to support the Law Active Directory, servers, and both Enterprise and local systems that are critical to the Department’s mission, such as Prolaw, Prosecutor by Karpel, and NICE Justice.
As the Training and Technical Lead for the Department of Law team, you’ll be at the forefront of overseeing technical equipment, applications, and staff training. Your expertise will be crucial in providing operator support across various functional areas, including output coordination, workload supervision, and general oversight of the IT Help Desk.
Mission and Culture This position is within the Administrative Services Division, which provides core administrative services essential to the day‑to‑day operation of the Department of Law.
Centralized administrative services include:
management and financial forecasting
fiscal and accounting
timekeeping and billing
procurement
human resources
information technology services
software support
These services enable the Department to achieve its mission to prosecute crime and provide legal services to state government for the protection and benefit of Alaska's citizens.
Benefits of Joining Our Team The Administrative Services Division offers a flexible, supportive, and collaborative work environment with a strong work‑life balance. The Administrative Services component comprises a team of professionals who often work together to ensure the success of the department in its day‑to‑day operations. This position is the supervisor of the Department of Law’s helpdesk section, which is made up of two senior and two junior positions between Anchorage and Juneau.
The Working Environment You Can Expect We are offering this opportunity in either of our core office locations: Anchorage, Juneau, or Fairbanks. All three office locations are located in the heart of downtown near cafes, eateries, walking trails, and shops. Parking for each location is nearby.
Staff are friendly, professional and welcoming. This position is expected to work frequently with all members of the Department as the sole manager for helpdesk needs.
Who We Are Looking For In addition to the minimum qualification competencies, we are looking for a successful candidate that has the following competencies, knowledge, skills or abilities.
Supervision:
Plans, distributes, and monitors work assignments; sets task priorities; evaluates work performance and provides feedback to others on their performance; ensures that staff are appropriately selected, utilized, and developed, and that they are treated in a fair and equitable manner.
Customer Service:
Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside State government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services.
Information Systems/Network Security:
Knowledge of methods, tools, and procedures, including development of information security plans, to prevent information systems vulnerabilities, and provide or restore security of information systems and network services.
Interpersonal Skills:
Shows understanding, friendliness, courtesy, tact, empathy, concern, and politeness to others; develops and maintains effective relationships with others; may include effectively dealing with individuals who are difficult, hostile, or distressed; relates well to people from varied backgrounds and different situations; is sensitive to cultural diversity, race, gender, disabilities, and other individual differences.
Managing Performance:
Takes responsibility for employees’ performance by setting and communicating expectations and goals that are specific and measurable, tracking progress against the goals, supporting employees’ efforts to achieve job goals (by providing resources, removing obstacles, acting as a buffer, etc.), ensuring feedback, and addressing performance problems and issues promptly.
Competency Based Minimum Qualifications Instructions This job class uses competency based minimum qualifications. Please ensure your application (through work history, volunteer experience (duties summary), training, education, licenses, certifications, etc.) supports how you have gained the knowledge, skills, abilities, and behaviors (competencies) and that you possess the minimum required competencies for the job class.
Minimum Qualifications Any combination of education and/or experience that provides the applicant with competencies in:
Network Management: Knowledge of the operation, management, and maintenance of network and telecommunication systems and linked systems and peripherals.
Strategic Thinking: Formulates objectives and priorities; implements plans consistent with the long‑term interests of the organization in a global environment. Capitalizes on opportunities and manages risks.
Systems Life Cycle: Knowledge of systems life cycle management concepts used to plan, develop, implement, operate, and maintain information systems.
Technical Expertise: Effectively applies technical knowledge to solve a range of problems; develops technical solutions to new or highly complex problems that cannot be solved using existing methods or approaches; is sought out as an expert to provide advice or solutions in the technical area.
Additional Required Information NOTE: PLEASE READ THE FOLLOWING CAREFULLY
Background Check The successful candidates must pass a comprehensive background investigation, which includes a criminal history check.
If selected for an interview
Three (3) professional references and current contact numbers, including two (2) current or former supervisors;
Copies of your two (2) most recent employment performance evaluations if available; you may substitute with letters of recommendation if evaluations are not available.
A copy of academic transcripts (unofficial are ok, please ensure that the institution name/URL is listed on the transcripts) to verify education, if using to meet minimum qualification.
Special Notices May require business travel (several in‑state trips per year).
Classification Review Notice This Position Description is currently being reviewed by the Division of Personnel & Labor Relations, Classification Section. Depending on the outcome of the allocation, this recruitment pool may or may not be utilized.
Application Notice You can ONLY apply for this position through the Workplace Alaska website or via a hardcopy application. If you accessed this recruitment bulletin through a job search portal, such as AlaskaJobs or any other database, you MUST use a Workplace Alaska online or hardcopy application to apply successfully. Instructions on how to apply with Workplace Alaska may be found on the Workplace Alaska “ How to Apply ” page. Your application must be submitted by 5:00 p.m. Alaska Standard Time on the closing date.
Education If post‑secondary education is required to meet the minimum qualifications, you must fill in the Education section of the application. If you have not obtained a degree, please indicate the number of units completed. Copies of transcripts are required to verify educational credentials if used to meet the minimum qualifications for a position. Transcripts can be attached at the time of application or provided at the time of the interview.
Special Instructions for Foreign Education Education completed in foreign colleges or universities may be used to meet the minimum qualifications listed above. If utilizing this education, you must show that the education credentials have been submitted to a private organization that specializes in the interpretation of foreign educational credentials and that such education has been deemed to be at least equivalent to that gained in conventional U.S. education programs; or an accredited U.S. post‑secondary institution reports the other institution as one whose transcript is given full value, or full value is given in subject areas applicable to the curricula at the post‑secondary institution. It is your responsibility to provide such evidence when applying.
Work Experience If using work experience not already documented in your application, also provide the employer’s name, job title, employment dates, and whether full or part‑time. Applications will be reviewed to determine if the responses are supported and if minimum qualifications are clearly met. If they are not, the applicant may not advance to the recruitment interview and selection phase.
Note Attaching a resume is not an alternative to filling out the application in its entirety. Noting, “see resume” or any similar response on any portion of your application may lead to a determination that your application is incomplete and removal from consideration for this job posting.
Bargaining Unit If you are a current state employee, please mark the union you are a member of at the time of application. If you are not a current state employee, do not complete this question.
EEO Statement The State of Alaska complies with Title I of the Americans with Disabilities Act (ADA). Individuals with disabilities, who require accommodation, auxiliary aides or services, or alternative communication formats, please call 1-800-587-0430 or 465‑4095 in Juneau or (907) 465‑3412 (TTY) or correspond with the Division of Personnel & Labor Relations at: P. O. Box 110201, Juneau, AK 99811‑0201. The State of Alaska is an equal‑opportunity employer.
Contact Information Workplace Alaska Application Questions & Assistance
Questions regarding application submission or system operation errors should be directed to the Workplace Alaska hotline at 1-800-587-0430 (toll‑free) or (907) 465‑4095 if you are in the Juneau area. Request for information may also be emailed to recruitment.services@alaska.gov.
For applicant password assistance, please visit the reset password page.
For specific information about this position, please contact the hiring manager at the following:
Amber LeBlanc
Administrative Services Director
Phone: 907‑500‑3370
Amber.leblanc@alaska.gov
Employer: State of Alaska
Address: PO Box 110201
Juneau, Alaska, 99811
Phone (800) 587‑0430 (Statewide toll‑free number); (907) 465‑4095 (Juneau and out‑of‑state callers)
#J-18808-Ljbffr
THIS POSITION IS NOW OPEN TO ALL APPLICANTS.
This recruitment is exempt from the Hiring Freeze (Administrative Order 358).
This position is being recruited in Anchorage, Fairbank and Juneau; final location is based on the location of the selected candidate.
What You Will Be Doing The Department of Law is looking for a Microcomputer/Network Specialist 2 to supervise and manage the Law’s Help Desk team. This position will oversee four positions (three in Anchorage and one in Juneau) which together will make up the Law Help Desk team. The Help Desk team supports offices all across the State of Alaska. The day‑to‑day work will consist of supervising and managing the workload and staff of the Help Desk, identifying areas in which processes may be improved, updating help desk procedure processes and setting delivery timeframes, and working to ensure that Help Desk tickets are addressed and handled properly in the AlaskaNow ticketing system. Further, this position will be required to support the Law Active Directory, servers, and both Enterprise and local systems that are critical to the Department’s mission, such as Prolaw, Prosecutor by Karpel, and NICE Justice.
As the Training and Technical Lead for the Department of Law team, you’ll be at the forefront of overseeing technical equipment, applications, and staff training. Your expertise will be crucial in providing operator support across various functional areas, including output coordination, workload supervision, and general oversight of the IT Help Desk.
Mission and Culture This position is within the Administrative Services Division, which provides core administrative services essential to the day‑to‑day operation of the Department of Law.
Centralized administrative services include:
management and financial forecasting
fiscal and accounting
timekeeping and billing
procurement
human resources
information technology services
software support
These services enable the Department to achieve its mission to prosecute crime and provide legal services to state government for the protection and benefit of Alaska's citizens.
Benefits of Joining Our Team The Administrative Services Division offers a flexible, supportive, and collaborative work environment with a strong work‑life balance. The Administrative Services component comprises a team of professionals who often work together to ensure the success of the department in its day‑to‑day operations. This position is the supervisor of the Department of Law’s helpdesk section, which is made up of two senior and two junior positions between Anchorage and Juneau.
The Working Environment You Can Expect We are offering this opportunity in either of our core office locations: Anchorage, Juneau, or Fairbanks. All three office locations are located in the heart of downtown near cafes, eateries, walking trails, and shops. Parking for each location is nearby.
Staff are friendly, professional and welcoming. This position is expected to work frequently with all members of the Department as the sole manager for helpdesk needs.
Who We Are Looking For In addition to the minimum qualification competencies, we are looking for a successful candidate that has the following competencies, knowledge, skills or abilities.
Supervision:
Plans, distributes, and monitors work assignments; sets task priorities; evaluates work performance and provides feedback to others on their performance; ensures that staff are appropriately selected, utilized, and developed, and that they are treated in a fair and equitable manner.
Customer Service:
Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside State government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services.
Information Systems/Network Security:
Knowledge of methods, tools, and procedures, including development of information security plans, to prevent information systems vulnerabilities, and provide or restore security of information systems and network services.
Interpersonal Skills:
Shows understanding, friendliness, courtesy, tact, empathy, concern, and politeness to others; develops and maintains effective relationships with others; may include effectively dealing with individuals who are difficult, hostile, or distressed; relates well to people from varied backgrounds and different situations; is sensitive to cultural diversity, race, gender, disabilities, and other individual differences.
Managing Performance:
Takes responsibility for employees’ performance by setting and communicating expectations and goals that are specific and measurable, tracking progress against the goals, supporting employees’ efforts to achieve job goals (by providing resources, removing obstacles, acting as a buffer, etc.), ensuring feedback, and addressing performance problems and issues promptly.
Competency Based Minimum Qualifications Instructions This job class uses competency based minimum qualifications. Please ensure your application (through work history, volunteer experience (duties summary), training, education, licenses, certifications, etc.) supports how you have gained the knowledge, skills, abilities, and behaviors (competencies) and that you possess the minimum required competencies for the job class.
Minimum Qualifications Any combination of education and/or experience that provides the applicant with competencies in:
Network Management: Knowledge of the operation, management, and maintenance of network and telecommunication systems and linked systems and peripherals.
Strategic Thinking: Formulates objectives and priorities; implements plans consistent with the long‑term interests of the organization in a global environment. Capitalizes on opportunities and manages risks.
Systems Life Cycle: Knowledge of systems life cycle management concepts used to plan, develop, implement, operate, and maintain information systems.
Technical Expertise: Effectively applies technical knowledge to solve a range of problems; develops technical solutions to new or highly complex problems that cannot be solved using existing methods or approaches; is sought out as an expert to provide advice or solutions in the technical area.
Additional Required Information NOTE: PLEASE READ THE FOLLOWING CAREFULLY
Background Check The successful candidates must pass a comprehensive background investigation, which includes a criminal history check.
If selected for an interview
Three (3) professional references and current contact numbers, including two (2) current or former supervisors;
Copies of your two (2) most recent employment performance evaluations if available; you may substitute with letters of recommendation if evaluations are not available.
A copy of academic transcripts (unofficial are ok, please ensure that the institution name/URL is listed on the transcripts) to verify education, if using to meet minimum qualification.
Special Notices May require business travel (several in‑state trips per year).
Classification Review Notice This Position Description is currently being reviewed by the Division of Personnel & Labor Relations, Classification Section. Depending on the outcome of the allocation, this recruitment pool may or may not be utilized.
Application Notice You can ONLY apply for this position through the Workplace Alaska website or via a hardcopy application. If you accessed this recruitment bulletin through a job search portal, such as AlaskaJobs or any other database, you MUST use a Workplace Alaska online or hardcopy application to apply successfully. Instructions on how to apply with Workplace Alaska may be found on the Workplace Alaska “ How to Apply ” page. Your application must be submitted by 5:00 p.m. Alaska Standard Time on the closing date.
Education If post‑secondary education is required to meet the minimum qualifications, you must fill in the Education section of the application. If you have not obtained a degree, please indicate the number of units completed. Copies of transcripts are required to verify educational credentials if used to meet the minimum qualifications for a position. Transcripts can be attached at the time of application or provided at the time of the interview.
Special Instructions for Foreign Education Education completed in foreign colleges or universities may be used to meet the minimum qualifications listed above. If utilizing this education, you must show that the education credentials have been submitted to a private organization that specializes in the interpretation of foreign educational credentials and that such education has been deemed to be at least equivalent to that gained in conventional U.S. education programs; or an accredited U.S. post‑secondary institution reports the other institution as one whose transcript is given full value, or full value is given in subject areas applicable to the curricula at the post‑secondary institution. It is your responsibility to provide such evidence when applying.
Work Experience If using work experience not already documented in your application, also provide the employer’s name, job title, employment dates, and whether full or part‑time. Applications will be reviewed to determine if the responses are supported and if minimum qualifications are clearly met. If they are not, the applicant may not advance to the recruitment interview and selection phase.
Note Attaching a resume is not an alternative to filling out the application in its entirety. Noting, “see resume” or any similar response on any portion of your application may lead to a determination that your application is incomplete and removal from consideration for this job posting.
Bargaining Unit If you are a current state employee, please mark the union you are a member of at the time of application. If you are not a current state employee, do not complete this question.
EEO Statement The State of Alaska complies with Title I of the Americans with Disabilities Act (ADA). Individuals with disabilities, who require accommodation, auxiliary aides or services, or alternative communication formats, please call 1-800-587-0430 or 465‑4095 in Juneau or (907) 465‑3412 (TTY) or correspond with the Division of Personnel & Labor Relations at: P. O. Box 110201, Juneau, AK 99811‑0201. The State of Alaska is an equal‑opportunity employer.
Contact Information Workplace Alaska Application Questions & Assistance
Questions regarding application submission or system operation errors should be directed to the Workplace Alaska hotline at 1-800-587-0430 (toll‑free) or (907) 465‑4095 if you are in the Juneau area. Request for information may also be emailed to recruitment.services@alaska.gov.
For applicant password assistance, please visit the reset password page.
For specific information about this position, please contact the hiring manager at the following:
Amber LeBlanc
Administrative Services Director
Phone: 907‑500‑3370
Amber.leblanc@alaska.gov
Employer: State of Alaska
Address: PO Box 110201
Juneau, Alaska, 99811
Phone (800) 587‑0430 (Statewide toll‑free number); (907) 465‑4095 (Juneau and out‑of‑state callers)
#J-18808-Ljbffr