CHRISTUS Health
Overview
Application System Analyst II-Converge Revenue Cycle at CHRISTUS Health. The Application System Analyst II serves as a liaison between system end-users (customers), operational leaders, support resources and vendors to design, build and optimize assigned applications in a timely and high-quality manner. The Systems Analyst II provides application support and optimization, working closely with the Service Desk to respond to service requests. The role requires analyzing business issues/requirements and workflows and applying application knowledge to meet operational and organizational needs. Project implementation responsibilities include collaborating with customers to analyze, test, document and implement medium to high complexity activities of assigned software. The position requires healthcare knowledge and systems expertise to implement medium to high complexity assigned applications with minimal guidance. The Associate must be self-motivated with exceptional communication and interpersonal skills and the ability to work well in team environments. Responsibilities
Analyze, develop, test, document, educate, implement, support, and maintain or optimize assigned applications, solutions and business processes to meet operational and technical requirements. Collaborates across project borders with other teams. Thinks outside the box and proposes practical solutions to issues. Provides oversight and project management to assigned tasks. Demonstrates a solid/working level of subject matter expertise in providing support to projects, customers, and other teams, while proactively working to improve and obtain new expertise in application/system in assigned areas. Utilizes application training, application web site and application resource materials regularly and effectively and is able guide newer team members in utilizing these resources. Thorough knowledge and understanding of operations; proactively identify opportunities to enhance customer usability, efficiency and/or experience. Represents user needs and expectations in larger, more complex system updates and enhancements. Provides clear and organized status reporting on key project areas to be used as external communications to stakeholders. Performs working level process and requirement analysis, including process mapping through current flow charts, documents, future needs/plans, requirement elicitation, stakeholder analysis, and specification gathering to deliver cross team solutions. Responsible for completing working level gap analysis and providing recommendations. Able to clearly articulate complex design, configuration issues to end users and project stakeholders. Maintains relationship with end user leadership post-engagement. Proactively addresses end user conflicts. Contributes to strategy discussions by identifying options with pros and cons and facilitates timely decisions. Recognizes when a quick 80% resolution will suffice. Adheres to organization standards for system configuration and change control. Maintains strong technical proficiency in application-specific design and configuration. Able to independently analyze, design, and configure the application and to teach design/configuration concepts to new team members. Collaborates with end user communities, customers and business partners; develops strong relationships with them. Collaborates with Operational Leaders to standardize best practice workflow processes and content to ensure alignment across ministries, create efficiencies, and ensure optimal operational processes. Coordinates code changes with appropriate vendor related to financial and business application issues. Collaborates with Technical Team to identify and address infrastructure-related issues that affect applications. Shares industry best practices from vendors with Operational Leaders. Demonstrates increasing technical knowledge of the assigned application including relationships of infrastructure and impact to users if unavailable. Serves as a liaison between business operations and providers, internal IT, system users and vendors within defined project objectives for issue and problem resolution. Follows strict change management processes ensuring proper approval, testing, and validation of system changes. Delivers written documentation to end users and leadership showing consistency and attentiveness. Works as a team player and proactively communicates issues and concepts to project leadership. Assists in ongoing professional development and maintains work effectiveness among peers. Proactively and independently troubleshoots and resolves moderate incidents and requests without direction. Maintains high standards for quality of work for self and others; provides oversight and feedback on team member design, configuration and deliverables. Manages medium complexity projects/requests; collaborates with team members as needed; evaluates new releases and functionality of applications. Completes required training courses within Healthstream or other tracking tools and attends presentations as assigned. Ensures services contributed to the department’s primary mission; escalates when SLAs are breached or vendor action is not occurring. May be required to travel to perform duties and to work additional hours during critical problems. Assists in preparation and conduct of continuing formal or informal training sessions for users and co-workers. Identifies opportunities and demonstrates a can-do attitude in challenging times; steps up to handle tough issues. Performs other duties as assigned. Requirements
Education/Skills
Associates or Bachelor’s degree preferred with a focus in healthcare, business, or information systems. Ability to present complex data in meaningful formats (e.g., charts, graphs). Ability to adjust to and implement change; strong problem-solving and multitasking skills. Works well in a team; proficient in Microsoft Word, Excel, and PowerPoint; excellent customer service and written/verbal communication. Strong organizational skills and the ability to manage multiple priorities. Experience
3+ years of experience; 2+ years within healthcare, business, or information systems preferred. Solves moderate incidents without direction and develops new functionality with limited guidance. Works in a team setting, sharing information and assisting junior team members; possesses detailed healthcare knowledge and systems expertise. Makes decisions regarding own work on routine cases; can work under minimal supervision and use independent judgment. Collaborates with senior team members to develop approaches and solutions; may mentor and train others. Licenses, Certifications
Associated certifications in area of focus preferred. For Epic Analysts: certified or proficient in assigned Epic module (must be obtained within 6 months of employment); keep certifications up to date with new version training. Work Schedule
TBD Work Type
Full Time Note: Referrals increase your chances of interviewing at CHRISTUS Health. Get notified about new Application System Analyst jobs in Irving, TX.
#J-18808-Ljbffr
Application System Analyst II-Converge Revenue Cycle at CHRISTUS Health. The Application System Analyst II serves as a liaison between system end-users (customers), operational leaders, support resources and vendors to design, build and optimize assigned applications in a timely and high-quality manner. The Systems Analyst II provides application support and optimization, working closely with the Service Desk to respond to service requests. The role requires analyzing business issues/requirements and workflows and applying application knowledge to meet operational and organizational needs. Project implementation responsibilities include collaborating with customers to analyze, test, document and implement medium to high complexity activities of assigned software. The position requires healthcare knowledge and systems expertise to implement medium to high complexity assigned applications with minimal guidance. The Associate must be self-motivated with exceptional communication and interpersonal skills and the ability to work well in team environments. Responsibilities
Analyze, develop, test, document, educate, implement, support, and maintain or optimize assigned applications, solutions and business processes to meet operational and technical requirements. Collaborates across project borders with other teams. Thinks outside the box and proposes practical solutions to issues. Provides oversight and project management to assigned tasks. Demonstrates a solid/working level of subject matter expertise in providing support to projects, customers, and other teams, while proactively working to improve and obtain new expertise in application/system in assigned areas. Utilizes application training, application web site and application resource materials regularly and effectively and is able guide newer team members in utilizing these resources. Thorough knowledge and understanding of operations; proactively identify opportunities to enhance customer usability, efficiency and/or experience. Represents user needs and expectations in larger, more complex system updates and enhancements. Provides clear and organized status reporting on key project areas to be used as external communications to stakeholders. Performs working level process and requirement analysis, including process mapping through current flow charts, documents, future needs/plans, requirement elicitation, stakeholder analysis, and specification gathering to deliver cross team solutions. Responsible for completing working level gap analysis and providing recommendations. Able to clearly articulate complex design, configuration issues to end users and project stakeholders. Maintains relationship with end user leadership post-engagement. Proactively addresses end user conflicts. Contributes to strategy discussions by identifying options with pros and cons and facilitates timely decisions. Recognizes when a quick 80% resolution will suffice. Adheres to organization standards for system configuration and change control. Maintains strong technical proficiency in application-specific design and configuration. Able to independently analyze, design, and configure the application and to teach design/configuration concepts to new team members. Collaborates with end user communities, customers and business partners; develops strong relationships with them. Collaborates with Operational Leaders to standardize best practice workflow processes and content to ensure alignment across ministries, create efficiencies, and ensure optimal operational processes. Coordinates code changes with appropriate vendor related to financial and business application issues. Collaborates with Technical Team to identify and address infrastructure-related issues that affect applications. Shares industry best practices from vendors with Operational Leaders. Demonstrates increasing technical knowledge of the assigned application including relationships of infrastructure and impact to users if unavailable. Serves as a liaison between business operations and providers, internal IT, system users and vendors within defined project objectives for issue and problem resolution. Follows strict change management processes ensuring proper approval, testing, and validation of system changes. Delivers written documentation to end users and leadership showing consistency and attentiveness. Works as a team player and proactively communicates issues and concepts to project leadership. Assists in ongoing professional development and maintains work effectiveness among peers. Proactively and independently troubleshoots and resolves moderate incidents and requests without direction. Maintains high standards for quality of work for self and others; provides oversight and feedback on team member design, configuration and deliverables. Manages medium complexity projects/requests; collaborates with team members as needed; evaluates new releases and functionality of applications. Completes required training courses within Healthstream or other tracking tools and attends presentations as assigned. Ensures services contributed to the department’s primary mission; escalates when SLAs are breached or vendor action is not occurring. May be required to travel to perform duties and to work additional hours during critical problems. Assists in preparation and conduct of continuing formal or informal training sessions for users and co-workers. Identifies opportunities and demonstrates a can-do attitude in challenging times; steps up to handle tough issues. Performs other duties as assigned. Requirements
Education/Skills
Associates or Bachelor’s degree preferred with a focus in healthcare, business, or information systems. Ability to present complex data in meaningful formats (e.g., charts, graphs). Ability to adjust to and implement change; strong problem-solving and multitasking skills. Works well in a team; proficient in Microsoft Word, Excel, and PowerPoint; excellent customer service and written/verbal communication. Strong organizational skills and the ability to manage multiple priorities. Experience
3+ years of experience; 2+ years within healthcare, business, or information systems preferred. Solves moderate incidents without direction and develops new functionality with limited guidance. Works in a team setting, sharing information and assisting junior team members; possesses detailed healthcare knowledge and systems expertise. Makes decisions regarding own work on routine cases; can work under minimal supervision and use independent judgment. Collaborates with senior team members to develop approaches and solutions; may mentor and train others. Licenses, Certifications
Associated certifications in area of focus preferred. For Epic Analysts: certified or proficient in assigned Epic module (must be obtained within 6 months of employment); keep certifications up to date with new version training. Work Schedule
TBD Work Type
Full Time Note: Referrals increase your chances of interviewing at CHRISTUS Health. Get notified about new Application System Analyst jobs in Irving, TX.
#J-18808-Ljbffr