Information Technology
Senior Manager Infrastructure (Compute & Storage) Service Delivery
Information Technology, Nashville, Tennessee, United States, 37247
Overview
At HCSC, our employees are the cornerstone of our business and the foundation to our success. We empower employees with curated development plans that foster growth and promote rewarding, fulfilling careers. Join HCSC and be part of a purpose-driven company that will invest in your professional development. Responsibilities
This position is responsible for leading 24x7 operations infrastructure support services of all non-production and production environments in the area of responsibility. Driving the use of analytics to improve service, availability, and customer interactions; driving incident resolution and issues escalated by vendors. Transitioning knowledge from design / build teams; driving operational vendor performance management. Required Qualifications
Bachelor's degree and 7 years' Information Technology experience OR 11 years' Information Technology experience. 3 years in IT Infrastructure and Operations management and/or leadership. Experience in Compute & Storage platforms. Experience in ITIL v3 framework. Experience in ITSM systems. Customer service oriented. Adaptability and ability to introduce / manage change. Drive conflict management in high pressure situations. Performance / metrics-driven decision making. Problem solving / analytical thinking. Experience in supplier management. Decision making and negotiation. Employee development. Incident management. Problem Management / RCA. Preferred Qualifications
Bachelor degree in Information Technology or Engineering. Continuous improvement. Knowledge of required technologies (including 3rd party solutions). Compensation
$110,000.00 - $198,600.00 Exact compensation may vary based on skills, experience, and location EEO Statement
HCSC Employment Statement:
We are an Equal Opportunity Employment employer dedicated to providing a welcoming environment where the unique differences of our employees are respected and valued. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other legally protected characteristics. Benefits
To learn more about available benefits, please click at the following link: careers.hcsc.com/totalrewards
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At HCSC, our employees are the cornerstone of our business and the foundation to our success. We empower employees with curated development plans that foster growth and promote rewarding, fulfilling careers. Join HCSC and be part of a purpose-driven company that will invest in your professional development. Responsibilities
This position is responsible for leading 24x7 operations infrastructure support services of all non-production and production environments in the area of responsibility. Driving the use of analytics to improve service, availability, and customer interactions; driving incident resolution and issues escalated by vendors. Transitioning knowledge from design / build teams; driving operational vendor performance management. Required Qualifications
Bachelor's degree and 7 years' Information Technology experience OR 11 years' Information Technology experience. 3 years in IT Infrastructure and Operations management and/or leadership. Experience in Compute & Storage platforms. Experience in ITIL v3 framework. Experience in ITSM systems. Customer service oriented. Adaptability and ability to introduce / manage change. Drive conflict management in high pressure situations. Performance / metrics-driven decision making. Problem solving / analytical thinking. Experience in supplier management. Decision making and negotiation. Employee development. Incident management. Problem Management / RCA. Preferred Qualifications
Bachelor degree in Information Technology or Engineering. Continuous improvement. Knowledge of required technologies (including 3rd party solutions). Compensation
$110,000.00 - $198,600.00 Exact compensation may vary based on skills, experience, and location EEO Statement
HCSC Employment Statement:
We are an Equal Opportunity Employment employer dedicated to providing a welcoming environment where the unique differences of our employees are respected and valued. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other legally protected characteristics. Benefits
To learn more about available benefits, please click at the following link: careers.hcsc.com/totalrewards
#J-18808-Ljbffr