NYU Langone Health
Assistant Site Director (FGP) - Manhattan, Multispecialty
NYU Langone Health, New York, New York, us, 10261
Assistant Site Director (FGP) - Manhattan, Multispecialty
New York, NY • Full-Time/Regular
NYU Grossman School of Medicine is one of the nation's top-ranked medical schools. For 175 years, NYU Grossman School of Medicine has trained thousands of physicians and scientists who have helped to shape the course of medical history and enrich the lives of countless people. An integral part of NYU Langone Health, the Grossman School of Medicine is committed to improving the human condition through medical education, scientific research, and direct patient care. At NYU Langone Health, equity and inclusion are fundamental values. We strive to be a place where our exceptionally talented faculty, staff, and students of all identities can thrive. We embrace inclusion and individual skills, ideas, and knowledge.
For more information, go to med.nyu.edu, and interact with us on LinkedIn, Glassdoor, Indeed, Facebook, Twitter and Instagram.
Position Summary We have an exciting opportunity to join our team as a FGP Assistant Site Director. In this role, the Assistant Site Director will be responsible for planning, organizing, and overseeing the clinical and operational functions of the center. Reporting to the Site Director, the Assistant Site Director will collaborate closely with teams in FGP Access Strategy, Patient Experience, and Operational and Financial Leadership to ensure the site meets its patient experience, financial, and operational objectives.
Job Responsibilities Operational and Financial Management
Oversees daily practice operations including planning directing and coordinating the day-to-day activities of the ambulatory facility
Ensures enforcement and adherence to FGP policies and procedures
Directs responsibility for HR functions including hiring, firing, evaluations and merits
Promotes excellence in patient experience by monitoring patient feedback, responding to issues and reinforcing best practices
Monitors supply inventory and medical equipment maintenance
Reports any operating issues that may have an impact on financial results to the FGP Leadership
Oversees facility programming and work with RED F to address physical plant needs
Coordinates regular staff meetings and performance reviews
Collaborates with Physicians to support efficient workflows and optimize patient access
Works with Patient Access Center leadership to develop call algorithms to expedite patient access
In conjunction with FGP leadership is responsible for implementation of FGP business planning decisions and initiatives including onboarding new physicians, new locations and space expansion/consolidations as needed
Collaborates with the management team to ensure the safety and comfort of patients and employees
Enforces adherence of NYULH and FGP policies and procedures and standards including but not limited to HIPAA Compliance and Human Resources
Works with FGP Leadership to develop staffing standards, ongoing trainings and performance and productivity metrics
Improves performance to expected benchmarks, reviews and disseminates information to practices on a regular basis
Assists in implementation and oversight of key FGP operational initiatives including but not limited to MIPS, CheckMate, Patient Secure and digital scheduling
Reviews operational dashboards and management reports to track performance and identify trends that need to be addressed. This includes oversight and management of key indicators related to MIPS, Epic front end work queues, waitlists, in baskets, open encounters, and patient experience, etc.
Attends FGP Leadership and Administrative meetings and effectively communicates upcoming changes, upgrades and initiatives to staff and physicians
Monitors revenue cycle outcomes relative to front end processes including co-pay collection, insurance verification, authorization and referral management and front-end denials
In conjunction with Faculty Group Practice leadership collaboratively responsible for implementing business plan components and monitoring achievement of benchmarks and goals
Works with practice management to maintain required training for new hires and existing staff on workflows and policies and procedures to maintain standardization across the FGP; works closely with FGP representatives to identify opportunities to improve front end processes
Coordinates with Tenant Coordinator to address any facility concerns related to the practice space including the development of emergency action plans
Manages equipment including asset acquisition, maintenance, end of useful life planning and proposals for new/replacement items
Partners with other NYULH Department Representatives
Performs other duties and projects as necessary
Clinical Management
Partners with the Ambulatory transitions team to transition new Physicians into the ambulatory site
Oversees the clinical and administrative information systems in collaboration with the FGP and SOM Information Technology contacts to enhance the clinical operations and business activities within the practices
Oversees the coordination, integration, communication, implementation and performance evaluation of practice and clinical operations and policies and procedures
Identifies areas for improvement and develops detailed action plans as necessary
Supports key initiatives related to MIPS gaps in care and other clinical quality programs
Ensures clinical in baskets are maintained and open encounters are closed within a timely manner
Works with FGP Clinical Leadership to enforce policies and procedures
Staff Engagement
Mentors leaders, managers, staff and actively promotes the development of operational/financial performance improvement skills across teams
Completes staff competency assessments and performance evaluations, providing feedback, identifying training needs and pathways for employee continued career success
Conducts routine staff meetings and huddles to promote staff communication and feedback
Supports employee participation in FGP corporate meetings/web ex to stay aligned with larger network updates and training as appropriate
Establishes employee engagement committees to promote employee participation in key initiatives
Develops staff related initiatives to show gratitude towards their efforts to support the NYU Patient Experience model
Promotes employee engagement activities within the practice engaging feedback from support staff and leaders internally
Minimum Qualifications
Bachelor's degree and 6-8 years' leadership experience in medical practice management and/or equivalent combination of education and experience, required.
Successful track record in leadership and staff management
Strong understanding of the theories principles and processes of physician office and revenue cycle management
Demonstrated success in working with physicians
Experience with IT systems used in medical management
Knowledge of applicable data privacy practices and laws
Good written and oral communication skills
Good interpersonal skills
Ability to present ideas in user-friendly language
Highly self-motivated and directed
Keen attention to detail
Proven analytical and problem-solving abilities
Ability to effectively prioritize and execute tasks in a high-pressure environment
Strong customer service orientation
Experience working in a team-oriented, collaborative environment
Preferred Qualifications
Master's Degree, preferred.
Experience in a large multi-specialty group practice or academic medical center, highly preferred.
Qualified candidates must be able to effectively communicate with all levels of the organization.
NYU Grossman School of Medicine provides its staff with far more than just a place to work. We are committed to supporting our workforce with a comprehensive benefits and wellness package. Our offerings provide a robust support system for any stage of life. The benefits and wellness package is designed to allow you to focus on what truly matters. Join us and experience the extensive resources and services designed to enhance your overall quality of life for you and your family.
NYU Grossman School of Medicine is an equal opportunity employer and committed to inclusion in all aspects of recruiting and employment. All qualified individuals are encouraged to apply and will receive consideration. We require applications to be completed online.
Know Your Rights: Workplace discrimination is illegal
NYU Langone Health provides a salary range to comply with the New York state Law on Salary Transparency in Job Advertisements. The salary range for the role is $117,107.95 - $160,958.22 Annually. Actual salaries depend on a variety of factors, including experience, specialty, education, and hospital need. The salary range or contractual rate listed does not include bonuses/incentive, differential pay or other forms of compensation or benefits.
To view the Pay Transparency Notice, please click here
#J-18808-Ljbffr
NYU Grossman School of Medicine is one of the nation's top-ranked medical schools. For 175 years, NYU Grossman School of Medicine has trained thousands of physicians and scientists who have helped to shape the course of medical history and enrich the lives of countless people. An integral part of NYU Langone Health, the Grossman School of Medicine is committed to improving the human condition through medical education, scientific research, and direct patient care. At NYU Langone Health, equity and inclusion are fundamental values. We strive to be a place where our exceptionally talented faculty, staff, and students of all identities can thrive. We embrace inclusion and individual skills, ideas, and knowledge.
For more information, go to med.nyu.edu, and interact with us on LinkedIn, Glassdoor, Indeed, Facebook, Twitter and Instagram.
Position Summary We have an exciting opportunity to join our team as a FGP Assistant Site Director. In this role, the Assistant Site Director will be responsible for planning, organizing, and overseeing the clinical and operational functions of the center. Reporting to the Site Director, the Assistant Site Director will collaborate closely with teams in FGP Access Strategy, Patient Experience, and Operational and Financial Leadership to ensure the site meets its patient experience, financial, and operational objectives.
Job Responsibilities Operational and Financial Management
Oversees daily practice operations including planning directing and coordinating the day-to-day activities of the ambulatory facility
Ensures enforcement and adherence to FGP policies and procedures
Directs responsibility for HR functions including hiring, firing, evaluations and merits
Promotes excellence in patient experience by monitoring patient feedback, responding to issues and reinforcing best practices
Monitors supply inventory and medical equipment maintenance
Reports any operating issues that may have an impact on financial results to the FGP Leadership
Oversees facility programming and work with RED F to address physical plant needs
Coordinates regular staff meetings and performance reviews
Collaborates with Physicians to support efficient workflows and optimize patient access
Works with Patient Access Center leadership to develop call algorithms to expedite patient access
In conjunction with FGP leadership is responsible for implementation of FGP business planning decisions and initiatives including onboarding new physicians, new locations and space expansion/consolidations as needed
Collaborates with the management team to ensure the safety and comfort of patients and employees
Enforces adherence of NYULH and FGP policies and procedures and standards including but not limited to HIPAA Compliance and Human Resources
Works with FGP Leadership to develop staffing standards, ongoing trainings and performance and productivity metrics
Improves performance to expected benchmarks, reviews and disseminates information to practices on a regular basis
Assists in implementation and oversight of key FGP operational initiatives including but not limited to MIPS, CheckMate, Patient Secure and digital scheduling
Reviews operational dashboards and management reports to track performance and identify trends that need to be addressed. This includes oversight and management of key indicators related to MIPS, Epic front end work queues, waitlists, in baskets, open encounters, and patient experience, etc.
Attends FGP Leadership and Administrative meetings and effectively communicates upcoming changes, upgrades and initiatives to staff and physicians
Monitors revenue cycle outcomes relative to front end processes including co-pay collection, insurance verification, authorization and referral management and front-end denials
In conjunction with Faculty Group Practice leadership collaboratively responsible for implementing business plan components and monitoring achievement of benchmarks and goals
Works with practice management to maintain required training for new hires and existing staff on workflows and policies and procedures to maintain standardization across the FGP; works closely with FGP representatives to identify opportunities to improve front end processes
Coordinates with Tenant Coordinator to address any facility concerns related to the practice space including the development of emergency action plans
Manages equipment including asset acquisition, maintenance, end of useful life planning and proposals for new/replacement items
Partners with other NYULH Department Representatives
Performs other duties and projects as necessary
Clinical Management
Partners with the Ambulatory transitions team to transition new Physicians into the ambulatory site
Oversees the clinical and administrative information systems in collaboration with the FGP and SOM Information Technology contacts to enhance the clinical operations and business activities within the practices
Oversees the coordination, integration, communication, implementation and performance evaluation of practice and clinical operations and policies and procedures
Identifies areas for improvement and develops detailed action plans as necessary
Supports key initiatives related to MIPS gaps in care and other clinical quality programs
Ensures clinical in baskets are maintained and open encounters are closed within a timely manner
Works with FGP Clinical Leadership to enforce policies and procedures
Staff Engagement
Mentors leaders, managers, staff and actively promotes the development of operational/financial performance improvement skills across teams
Completes staff competency assessments and performance evaluations, providing feedback, identifying training needs and pathways for employee continued career success
Conducts routine staff meetings and huddles to promote staff communication and feedback
Supports employee participation in FGP corporate meetings/web ex to stay aligned with larger network updates and training as appropriate
Establishes employee engagement committees to promote employee participation in key initiatives
Develops staff related initiatives to show gratitude towards their efforts to support the NYU Patient Experience model
Promotes employee engagement activities within the practice engaging feedback from support staff and leaders internally
Minimum Qualifications
Bachelor's degree and 6-8 years' leadership experience in medical practice management and/or equivalent combination of education and experience, required.
Successful track record in leadership and staff management
Strong understanding of the theories principles and processes of physician office and revenue cycle management
Demonstrated success in working with physicians
Experience with IT systems used in medical management
Knowledge of applicable data privacy practices and laws
Good written and oral communication skills
Good interpersonal skills
Ability to present ideas in user-friendly language
Highly self-motivated and directed
Keen attention to detail
Proven analytical and problem-solving abilities
Ability to effectively prioritize and execute tasks in a high-pressure environment
Strong customer service orientation
Experience working in a team-oriented, collaborative environment
Preferred Qualifications
Master's Degree, preferred.
Experience in a large multi-specialty group practice or academic medical center, highly preferred.
Qualified candidates must be able to effectively communicate with all levels of the organization.
NYU Grossman School of Medicine provides its staff with far more than just a place to work. We are committed to supporting our workforce with a comprehensive benefits and wellness package. Our offerings provide a robust support system for any stage of life. The benefits and wellness package is designed to allow you to focus on what truly matters. Join us and experience the extensive resources and services designed to enhance your overall quality of life for you and your family.
NYU Grossman School of Medicine is an equal opportunity employer and committed to inclusion in all aspects of recruiting and employment. All qualified individuals are encouraged to apply and will receive consideration. We require applications to be completed online.
Know Your Rights: Workplace discrimination is illegal
NYU Langone Health provides a salary range to comply with the New York state Law on Salary Transparency in Job Advertisements. The salary range for the role is $117,107.95 - $160,958.22 Annually. Actual salaries depend on a variety of factors, including experience, specialty, education, and hospital need. The salary range or contractual rate listed does not include bonuses/incentive, differential pay or other forms of compensation or benefits.
To view the Pay Transparency Notice, please click here
#J-18808-Ljbffr