TRSS
Why consider this job opportunity:
Salary up to $169,000
Hybrid work model with flexibility for remote work
Comprehensive benefits package including flexible vacation, mental health days, and wellness resources
Opportunities for career development and growth through continuous learning programs
A globally recognized workplace culture that values inclusion and belonging
Chance to make a positive impact on community through social impact initiatives
What to Expect (Job Responsibilities):
Manage post-sale relationships for a portfolio of accounts to ensure customer satisfaction
Drive product adoption and monitor customer health, addressing risks proactively
Collaborate with internal teams for renewals and upsell opportunities
Conduct regular check-ins and business reviews to align on goals and outcomes
Maintain CRM and Customer Success tools for visibility and accountability
What is Required (Qualifications):
Bachelor’s degree in Business, Marketing, Communication, or related field (or equivalent experience)
3–5 years in Customer Success, Account Management, or similar role within a SaaS company
Strong relationship-building and communication skills
Proficiency in CRM and Customer Success platforms
Organized and proactive with the ability to work cross-functionally
How to Stand Out (Preferred Qualifications):
Experience in a customer-centric role with a focus on delivering measurable value
Ability to manage a diverse portfolio of accounts with varying needs
Strong analytical skills to leverage data and insights for decision-making
Proven track record of building long-term partnerships with customers
Adaptability to anticipate challenges and improve processes
#LegalServices #CustomerSuccess #CareerOpportunity #HybridWork #InclusiveCulture
#J-18808-Ljbffr
Salary up to $169,000
Hybrid work model with flexibility for remote work
Comprehensive benefits package including flexible vacation, mental health days, and wellness resources
Opportunities for career development and growth through continuous learning programs
A globally recognized workplace culture that values inclusion and belonging
Chance to make a positive impact on community through social impact initiatives
What to Expect (Job Responsibilities):
Manage post-sale relationships for a portfolio of accounts to ensure customer satisfaction
Drive product adoption and monitor customer health, addressing risks proactively
Collaborate with internal teams for renewals and upsell opportunities
Conduct regular check-ins and business reviews to align on goals and outcomes
Maintain CRM and Customer Success tools for visibility and accountability
What is Required (Qualifications):
Bachelor’s degree in Business, Marketing, Communication, or related field (or equivalent experience)
3–5 years in Customer Success, Account Management, or similar role within a SaaS company
Strong relationship-building and communication skills
Proficiency in CRM and Customer Success platforms
Organized and proactive with the ability to work cross-functionally
How to Stand Out (Preferred Qualifications):
Experience in a customer-centric role with a focus on delivering measurable value
Ability to manage a diverse portfolio of accounts with varying needs
Strong analytical skills to leverage data and insights for decision-making
Proven track record of building long-term partnerships with customers
Adaptability to anticipate challenges and improve processes
#LegalServices #CustomerSuccess #CareerOpportunity #HybridWork #InclusiveCulture
#J-18808-Ljbffr