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Energy Jobline ZR

ServiceNow Solution Architect - VV2025 in Edison

Energy Jobline ZR, Edison, New Jersey, us, 08818

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Job Description Job Title:

ServiceNow Solution Architect

Location:

Edison, NJ (onsite)

Contract Duration:

PERM

Client is seeking a ServiceNow Solution Architect with ITSM/ITOM/IRM/integration experience.

Responsibilities

Serve as primary technical point‑of‑contact and manage technical delivery from global/offshore teams

Understand the current class manager structure and identified the unwanted custom class (which are available in OOTB) and removed from CMDB with standard procedure

Gather business services and associated application services list and details from client team

Coordinate with application and infrastructure teams to understand all layers of the technology stacks that input into event management and service maps

Analyze the current status of the instance and prepare the project plan to apply the CSDM model in the environment

Define, at an architectural and design level of detail, technical solutions aligned and ServiceNow Implementation Best Practices on event management

Understand customer requirements, study the current configuration and translate to solutions, and communicate to clients

Create and execute development plans as appropriate to meet changing needs and requirements

Qualifications

10 – 13 years of relevant experience with strong hands‑on technical skills

Bachelor’s or Master’s Degree, ServiceNow competencies

Experience in implementing various IT Service Management processes like Incident Management, Change Management, Problem Management, Knowledge Management, Service Catalog and defining ITIL Process

Expertise in ServiceNow deployments, integration with third‑party tools, Orchestration, operational activities, Project Management expertise and merging multiple instances

Worked on end‑to‑end implementation of CMDB module using Discovery tool in ServiceNow

Wide exposure to ServiceNow ITOM Implementation, Configuration and Customization

Ability to listen, interpret, strategize and consult on complex business processes and technical concepts

Experience with scripting in the ServiceNow platform using JS: Business Rules, Client Scripts, UI Actions, UI Pages, Angular JS, Jelly, etc

Working knowledge of IT Operations Management and CMDB Processes (Event Management, Discovery, Service Mapping, CMDB/CSDM, Cloud Management, Orchestration)

Expertise in Custom module implementations

Working experience on Workflow administration, SNOW Reporting, Form/UI configurations, Notifications, data imports, custom scripting

Good communication and presentation skills, Client handling

Thought leadership – steer the team towards success by creating a trust environment

Good at creating required information for Reporting and Dashboards

If you are interested in applying for this job please press the Apply button and follow the application process. Energy Jobline wishes you the very best of luck in your next career move.

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